Nalley Lexus Galleria

I always have a pleasant experience when I visit Nalley Smyrna. The employees are very helpful and always ask to make sure I have been helped. Waiting for my car is not like waiting at an ordinary dealersh Smyrna. The employees are very helpful and always ask to make sure I have been helped. Waiting for my car is not like waiting at an ordinary dealership; there is fresh starbucks coffee, coffee, comfortable lounge seating, and other treats. Overall my experience is always GREAT! More

One of the reasons I have enjoyed owning Lexus cars is the excellent service I have received over the last decade at Nalley Lexus Galleria. The staff is prompt and polite and the waiting areas are pleasa the excellent service I have received over the last decade at Nalley Lexus Galleria. The staff is prompt and polite and the waiting areas are pleasant. Loaner cars have always been clean and readily available for longer service visits. Ryan Burke has been my service consultant and I have found him to be honest, knowledgeable, courteous, and reliable. I have even depended on his advice in choosing when to trade in my Lexus and which new model to select, based on his understanding of my driving habits and preferences. I would highly recommend this dealership for service. More

Recently, my wife and I were looking for a Lexus RX350. My wife has certain requirements for the vehicle, and we found one that met the requirements on the internet, however it was a used, low mileage vehi My wife has certain requirements for the vehicle, and we found one that met the requirements on the internet, however it was a used, low mileage vehicle in another state. While we waited for the vehicle to arrive, my wife continued to look on the internet for a new vehicle. In the course of this research, my wife communicated with Carley Jones of Nalley Lexus Smyrna. After emails and phone calls we met with Carley, we stopped by after work to test drive a 2011 Lexus RX350. Carley said she had a vehicle being sent from another dealer that was equipped exactly the way we wanted. During the brief wait, Carley impressed us with her professonial salesmanship and pleasant personality as she explained the different attributes of the vehicle, and the buying process. The vehicle arrived, and being impressed, we immediately bought it. Carley made the buying process painless, without haggling or pressure and without wasting our time. We were so pleased with Ms. Jones and Lexus, that we called the following week and bought another 2011 RX350 from Ms. Jones. Overall, we were thoroughly impressed with Ms. Jones and the buying experience at Nalley Lexus Smyrna. More

I have never experienced such professionalism and customer service oriented personnel as I found at Nalley Lexus in Smyrna. They will receive my highest recommendation to all my friends. They are a customer service oriented personnel as I found at Nalley Lexus in Smyrna. They will receive my highest recommendation to all my friends. They are a cut above ! Quality and Service. A rare combination in today's world! Thank you Bobby!! More

I have dealt with ballet Lexus since 1996 and have always had excellent service with them. I have dealt with Ryan many years. He is proactive and trustworthy and has demonstrated to me onnumerous occasions had excellent service with them. I have dealt with Ryan many years. He is proactive and trustworthy and has demonstrated to me onnumerous occasions that he wants my business and will take the necessary steps to get the job done More

I have bought three cars from Nalley and have services my cars there for more than 10 years. The service representatives are knowledgeable and friendly. Their courteay car program is convenient and helpful. cars there for more than 10 years. The service representatives are knowledgeable and friendly. Their courteay car program is convenient and helpful. The dealership is always clean and the waiting areas are comfortable and attractive. I recommend them to my friends and colleagues. More

I BOUGHT MY LEXUS AT A DIFFERENT DEALER BUT COME TO THIS DEALER BECAUSE OF THE HONEST AND GENUINE SERVICES I RECEIVE EACH TIME FROM RYAN AND OTHER TEAM MEMBER...I AM MOVING OUT OF STATE AND WILL HATE HAVING DEALER BECAUSE OF THE HONEST AND GENUINE SERVICES I RECEIVE EACH TIME FROM RYAN AND OTHER TEAM MEMBER...I AM MOVING OUT OF STATE AND WILL HATE HAVING TO FIND ANOTHER LEXUS DEALER BECAUSE I CAN NOT FIND ANOTHER RYAN TO HELP TAKE CARE OF MY CAR ! I WILL MISS RYAN AND ALL THAT HE HAS DONE FOR ME OVER THE LAST 4 YEARS! I CAN'T DRIVE A NICE CAR WITHOUT THE PEOPLE INVOLVED IN KEEPING IT RUNNING ! More

I bought my second Lexus at Nalley Lexus Smyrna because of the incredible service I receive from Ryan Burke. He is the most amazing Service Consultant, and I would follow him wherever he went. His honesty of the incredible service I receive from Ryan Burke. He is the most amazing Service Consultant, and I would follow him wherever he went. His honesty and integrity are like no other. As a single woman, I have complete faith in Ryan and his recommendations. Thank you, Terrie Tillman Very Satisfied Customer More

Nalley Lexus has serviced all 3 of my Lexus autos since 2000. I recommend Nalley's Smyrna dealership to all that I know that own a Lexus vehicle. Ryan Burke has been my Service Consultant since 2004 and 2000. I recommend Nalley's Smyrna dealership to all that I know that own a Lexus vehicle. Ryan Burke has been my Service Consultant since 2004 and consistenly earns high marks for his attention to detail. He always insures that I am satisfied with my service by providing a follow up call and most importantly, will give an accurate estimate of the cost of service, particularly on the major services at the 30K intervals. I am a loyal Lexus owner because of Nalley Lexus - Smyrna and Ryan Burke. When you own a Lexus, you know that service is a minor cost of ownership. When you work with Ryan and his Service team at Nalley Lexus - Smyrna, you know that they strive to continue to provide excellence and retain your trust. More

I have had my car serviced at this dealership since I purchased it in 2007 and have been very pleased overall. All staff at the dealership with whom I have come in contact have always been very courteou purchased it in 2007 and have been very pleased overall. All staff at the dealership with whom I have come in contact have always been very courteous and helpful and seem to enjoy their jobs. Service appointments are easy to make and times requested are always accommodated. When necessary, loaner vehicles have been provided with absolutely no hassle. And, my service consultant, Ryan Burke, is always courteous and eager to help. I have always felt that I have received good service at a good price and trust that my car has been taken care of very well. More