Nalley Lexus Galleria

I have used the Nalley Lexus service department and had Ryan Burke as my service advisor for more than 10 years for two cars, in all that time I have always been very pleased with the customer service and Ryan Burke as my service advisor for more than 10 years for two cars, in all that time I have always been very pleased with the customer service and quality of work. Regular service calls are easy to schedule and if I have a problem develop in between visits I get prompt attention. Courtesy loaner cars are available for as long as needed if the service will take too long to wait on. Ryan Burke is the best service advisor I have ever worked with at any dealership in my 40 years of owning cars, he clearly explains issues that need to be addressed and allows me to make a decision with confidence to keep my cars running reliably and efficiently. I could try and save money by not going to a Lexus dealership, but with the long history of great customer service and reliable work I get from Ryan Burke and Nalley Lexus I have never thought about it. I highly recommend them. More

Ryan Burke at Nalley Lexus has provided excellent service for more than 10 years, and is the reason we purchased replacement new cars at this dealership. for more than 10 years, and is the reason we purchased replacement new cars at this dealership. More

Ryan has been a delight to work with. I like having a personal contact at the dealership who knows and remembers my name. In addition, I have called or emailed with Ryan on several occasions about items personal contact at the dealership who knows and remembers my name. In addition, I have called or emailed with Ryan on several occasions about items that did not involve or require a visit. He has been very responsive and knowledgeable each and every time I have had to contact him. He is an example of someone who has respect for his customer, so I don't even think of going someplace else. If my Lexus ever needs replacement (probably not for a long time), I would go right back to Nalley, largely because of the great after sale service for which Ryan is my contact point. He is a keeper. More

Ryan Burke is the finest service advisor I have ever worked with at any dealership. He truly cares about the quality of the work and my satisfaction with all that the service department does on the car worked with at any dealership. He truly cares about the quality of the work and my satisfaction with all that the service department does on the car. I cannot praise him highly enough. The overall dealership experience -- purchased two new cars, traded in one car -- has been first class. More

I always have a pleasant experience when I visit Nalley Smyrna. The employees are very helpful and always ask to make sure I have been helped. Waiting for my car is not like waiting at an ordinary dealersh Smyrna. The employees are very helpful and always ask to make sure I have been helped. Waiting for my car is not like waiting at an ordinary dealership; there is fresh starbucks coffee, coffee, comfortable lounge seating, and other treats. Overall my experience is always GREAT! More

One of the reasons I have enjoyed owning Lexus cars is the excellent service I have received over the last decade at Nalley Lexus Galleria. The staff is prompt and polite and the waiting areas are pleasa the excellent service I have received over the last decade at Nalley Lexus Galleria. The staff is prompt and polite and the waiting areas are pleasant. Loaner cars have always been clean and readily available for longer service visits. Ryan Burke has been my service consultant and I have found him to be honest, knowledgeable, courteous, and reliable. I have even depended on his advice in choosing when to trade in my Lexus and which new model to select, based on his understanding of my driving habits and preferences. I would highly recommend this dealership for service. More

Recently, my wife and I were looking for a Lexus RX350. My wife has certain requirements for the vehicle, and we found one that met the requirements on the internet, however it was a used, low mileage vehi My wife has certain requirements for the vehicle, and we found one that met the requirements on the internet, however it was a used, low mileage vehicle in another state. While we waited for the vehicle to arrive, my wife continued to look on the internet for a new vehicle. In the course of this research, my wife communicated with Carley Jones of Nalley Lexus Smyrna. After emails and phone calls we met with Carley, we stopped by after work to test drive a 2011 Lexus RX350. Carley said she had a vehicle being sent from another dealer that was equipped exactly the way we wanted. During the brief wait, Carley impressed us with her professonial salesmanship and pleasant personality as she explained the different attributes of the vehicle, and the buying process. The vehicle arrived, and being impressed, we immediately bought it. Carley made the buying process painless, without haggling or pressure and without wasting our time. We were so pleased with Ms. Jones and Lexus, that we called the following week and bought another 2011 RX350 from Ms. Jones. Overall, we were thoroughly impressed with Ms. Jones and the buying experience at Nalley Lexus Smyrna. More

I have never experienced such professionalism and customer service oriented personnel as I found at Nalley Lexus in Smyrna. They will receive my highest recommendation to all my friends. They are a customer service oriented personnel as I found at Nalley Lexus in Smyrna. They will receive my highest recommendation to all my friends. They are a cut above ! Quality and Service. A rare combination in today's world! Thank you Bobby!! More

I have dealt with ballet Lexus since 1996 and have always had excellent service with them. I have dealt with Ryan many years. He is proactive and trustworthy and has demonstrated to me onnumerous occasions had excellent service with them. I have dealt with Ryan many years. He is proactive and trustworthy and has demonstrated to me onnumerous occasions that he wants my business and will take the necessary steps to get the job done More

I have bought three cars from Nalley and have services my cars there for more than 10 years. The service representatives are knowledgeable and friendly. Their courteay car program is convenient and helpful. cars there for more than 10 years. The service representatives are knowledgeable and friendly. Their courteay car program is convenient and helpful. The dealership is always clean and the waiting areas are comfortable and attractive. I recommend them to my friends and colleagues. More