Nalley Lexus Galleria

Horace McMillan is a true professional - unbelievable knowledge, service, wisdom and kindness all in one package. This is the only way to experience car business! knowledge, service, wisdom and kindness all in one package. This is the only way to experience car business! More

Dear Kirk,THANK YOU so much for the best service I have Dear Kirk, THANK YOU so much for the best service I have ever received at Nalley Lexus, and, as you know this is my THIRD car with Nalley! I had th Dear Kirk, THANK YOU so much for the best service I have ever received at Nalley Lexus, and, as you know this is my THIRD car with Nalley! I had thought about going over to Henessey......but, after meeting and working with you......I could go no other place. What a pleasure dealing with such a professional team.....you, Brandon Latimore, Jimmy Kling, and, Marlon in finance. You all made this so easy! My wife, Anne Dudley Hopkins, sends her regards. Many thanks, again, and stay safe my friend! More

I had a really good experience at this dealership! Very friendly and will buy again Thank you guys for everything and I love my GX friendly and will buy again Thank you guys for everything and I love my GX More

On December 27, I had seen a used RX 350, on the Nally Web site. I went ahead and filled out the the information requested, Not even 10 minutes passed, when Kirk Martells had contacted me, to tell me He h Web site. I went ahead and filled out the the information requested, Not even 10 minutes passed, when Kirk Martells had contacted me, to tell me He had exactly the Car I had wanted. I made an appointment to meat Mr. Martells, on Tuesday December 29th. He spoke briefly, about the RX 350, I was interested in , and we began to make final the papers, that would make this beautiful car mine. I have been buying cars for a long tine, BUT NEVER have I received such professional courtesy, and respect, that Kirk Martells showed me, as a first time customer. Well done Nally Lexus! I am now a NEW life time customer. More

Kirk did a great job and searched hard for the car we were looking for until he found it. His communication was excellent. Thank you Kirk! were looking for until he found it. His communication was excellent. Thank you Kirk! More

Brandon was excellent with everything, especially Brandon was excellent with everything, especially getting the paperwork done in a timely manner and was very pleasant and efficient to work with. Thi Brandon was excellent with everything, especially getting the paperwork done in a timely manner and was very pleasant and efficient to work with. This was our 2nd Lexus LX570 from Nalley Lexus of Smyrna and was a pleasure both times. More

We bought a car for cash, and they ran a hard inquiry credit report to take a check. I didn't discover this until later. I guess they are scared to do business, worried they might get taken advantage off credit report to take a check. I didn't discover this until later. I guess they are scared to do business, worried they might get taken advantage off, especially since that's what they do on a day to day basis. More

Other than talking excessively which both my sister and niece witnessed, my experience with the Salesperson, Samuel Ordonez was fine until an issue over mats. New mats were a part of the deal that I signed niece witnessed, my experience with the Salesperson, Samuel Ordonez was fine until an issue over mats. New mats were a part of the deal that I signed. However, Mr. Ordonez told me that new mats were installed when in fact, they had not been. Which he conveniently blamed on others informing that they were new. Next, he asked me to return to pick up the mats that had to be ordered and were due to arrive the next day. I agreed to this even after another Salesperson had suggested mailing them. I believe this Salesperson was questioning Mr. Ordonez's customer service skills. I chose to pick them up because Mr. Ordonez expressed that he wanted to install them. The day that I was supposed to pick up the mats, I did NOT hear from Mr. Ordonez until I reached out to him @5:25 pm, with his returning my message via a phone call @6:45 pm whereby he admonished me for not coming in to pick up the mats as if I could have magically known that they had arrived. Why would any rational person show up to pick something up that they are not aware is available? Mr. Ordonez went on to state that I should have chosen the mail option, which again was suggested by another Salesperson and not him. Mr. Ordonez also wasted a lot of my time trying to set up the SOS on my car which he "thought" the car had only to be told by the SOS operator, after several tries, that this feature is not available on my car. As a small business owner, my time is extremely valuable and limited, so I asked Mr. Ordonez to deliver the mats to my home which is @15 minutes from the dealership and his response was "...that is something I never agreed to or feel comfortable doing." Not once has he either apologized or accepted responsibility for failing to reach out to me on the date of the scheduled pick up until I first reached out to him and his reply was almost at closing time for the dealership. Unacceptable and definitely not indicative of the great customer service one would expect at a Lexus Dealership. My experience with the Finance Manager, Ryan McVicker was awesome as he explained everything in great detail, was warm, and friendly. In addition, I was VERY disappointed with the detailing after finding a bird splat on the grill, multiple spots of what I believe was tire shine or some other oily substance on the black exterior molding along each side of the car, crushed leaves on the passenger floor, and crushed leaves in the glove compartment, a plethora of fingerprints on the exterior and interior driver's door, etc. Mr. Ordonez was able to clean some of the areas and re-vacuumed the car. While I realize that the vehicle that I purchased is previously owned, I did not expect to receive such a disappointing detailing experience...especially after waiting for an hour+ for the detailing to be completed. This would be extremely disappointing for anyone but even more disappointing for me as an individual who hasn't purchased a car in 18+ years. Bottom line, the detailing or lack of detailing took away a lot of pleasure from my car buying experience and is definitely not what I expected from a Lexus dealership. Please note that my niece who witnessed some of the above has purchased three (3) cars from this Dealership in the past year and my sister who encouraged me to look at the Lexus brand after purchasing here last year was with me for most of the negotiation process with Mr. Ordonez. And neither of their experiences compare to mine. In summary, I believe that Mr. Ordonez is capable with additional training, especially in customer service and if he learns not to talk sooo much and out of both ends of his mouth. More