Nalley Lexus Galleria

I am from a small town in NC and when I lost the key cover off the driver side door of my Lexus I was told that I would have to get it replaced at a Lexus dealership - the local Toyota dealership could cover off the driver side door of my Lexus I was told that I would have to get it replaced at a Lexus dealership - the local Toyota dealership could not get it for me. I came to Smyrna for a visit and called Nalley Lexus, where the serviceman said that they keep them in stock. When I arrived, a woman saw what I needed and told me to relax with some great coffee. She flew around and within minutes had my car ready to go! And she was so friendly and professional that I left feeling really happy. What a great experience in the city! Thanks, Nalley! More

I was able to make an appointment with the service department immediately, and the quality of service I received was excellent. They diagnosed the problem, worked with me on the price, provided a loa department immediately, and the quality of service I received was excellent. They diagnosed the problem, worked with me on the price, provided a loaner vehicle, and fixed my car same day. Can't ask for much more than that. More

Just purchased my first Lexus. From the time Randy Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Gall Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Galleria dealership. Very pleased with the high level of personal service and attention during the negotiation and purchase process. No high pressure to make a decision on the spot. Randy is the first Lexus Sales Consultant I've encountered. He certainly has raised the bar for customer service that other dealerships should strive to offer. Met the service consultants and manager who will be taking care of ES350 when needed. Before leaving the dealership, I was given a thorough orientation on the features of the automobile and my cell phone synchronized with the hands-free system. Overall, a very good experience at this early stage of Lexus ownership. More

I had great customer service!!! This is my wife and I second Lexus from Nalley Lexus and this wont be our last either. My wife picked up her vehicle on Thanksgiving Eve and they stayed open and waited fo second Lexus from Nalley Lexus and this wont be our last either. My wife picked up her vehicle on Thanksgiving Eve and they stayed open and waited for both of us to finish up the paperwork and then spent the extra time teaching us the basics on the vehicle like navi,bluetooth connection,etc. Thanks to Mr. Kim and Artie for the great service!!! More

Kevin Kersey provided an exceptional sales experience at the Nalley Lexus Smyrna dealership. All dealership employees that I encountered were professional and friendly. The process for trading in and purcha the Nalley Lexus Smyrna dealership. All dealership employees that I encountered were professional and friendly. The process for trading in and purchasing a new vehicle was seamless - everyone knew what they were doing and there were no hiccups. I was also introduced to the individual that was going to be my service adviser - that was top notch. The checkout process when I received my new vehicle was first rate. Vehicle that I purchased was in a garage where step by step walk through of all vehicle options was covered. More

I appreciated the opportunity without pressure being applied. This is a sign of true professionalism. Upon picking up the new vehicle, all items were handled to my satisfaction and extra steps were ta applied. This is a sign of true professionalism. Upon picking up the new vehicle, all items were handled to my satisfaction and extra steps were taken to ensure my satisfaction. The entire staff was courteous and helpful. More

Chuck - was very helpful, not pushy and I feel that I got a good/fair price. I had done a lot of home work on pricing. The is my second Lexus so I did not need to be sold on the car. Chuck has followed up m a good/fair price. I had done a lot of home work on pricing. The is my second Lexus so I did not need to be sold on the car. Chuck has followed up multiple times to make sure that I am happy with the car and that there are no issues or questions. The whole process went smoothly - I would recommend Chuck and the dealership to others. More

Service visit was friendly, and work was done within the time estimate given. Service consultant explained everything that was done to vehicle and took me to vehicle to complete the service visit. Guest time estimate given. Service consultant explained everything that was done to vehicle and took me to vehicle to complete the service visit. Guest facilities were clean and furnished with daily newspaper. Coffee was excellent and bottled water was available for customers waiting on service work. Showroom was filled with latest models and was able to browse for information on next vehicle to purchase. Everyone was friendly, had a smile and greeted all the customers with the utmost of courtesy. More

Ryan Burke and the service dept. we're first rate as usual. The service dept. and Ryan make driving a Lexus a real pleasure. Lewis Sapp usual. The service dept. and Ryan make driving a Lexus a real pleasure. Lewis Sapp More

I live 100 miles from this dealership with other dealerships located closer to my home. I have worked with Ryan Burke for many years now and have found him without fault,courteous in his manner and dealerships located closer to my home. I have worked with Ryan Burke for many years now and have found him without fault,courteous in his manner and an asset to both me and Nalley Lexus. He is both honest and efficient, and I believe what he says concerning my vehicle. The foregoing is worth the 100 mile drive. I have been dealing with this Dealership since 1981. I believe the ratings I have given Ryan Burke and Nalley Lexus are well deserved and I would recommend them without reservation. More