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Nalley Lexus Galleria

Smyrna, GA

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428 Reviews

2750 Cobb Parkway SE

Smyrna, GA

30080

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Showing 428 reviews

December 24, 2012

Great experience buying a new car at Nalley Lexus. Carley and Joe were great. For a first time Lexus owner it was a breath of fresh air. More

by jnklock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 17, 2012

Willie was very informative and I had a very pleasant experience buying my new car. He made me feel at ease and answered every question and concern. He had everything ready and available for me. Jay wa More

by CarenFrank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Guzman and Jay Carawan
December 08, 2012

Just want to share my horrible car buying experience with Nalley Lexus. I was and have been a good paying customer with toyota & lexus for over 10 years. After dealing with a terrible rookie sales manager at More

by DerrickHoward
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chris smith/sales manager
Dec 12, 2012 -

Nalley Lexus Galleria responded

Hello, My name is Bill Waibel, GM at Nalley Lexus Galleria. I would like to personally apologize for the frustrating experience you had trying to make your car purchase at our dealership. I can assure you that our dealership works very hard to provide quality service in an honest, fair, and respectable manner. I would truly appreciate it if you could contact me at your earliest convenience to resolve any outstanding issues so that we may restore your faith in our dealership. You may contact directly at bwaibel@nalleycars.com. Again, I apologize for your experience and I hope to hear from you soon.

November 04, 2012

Mr. Allsbrook went above and beyond my expectations for service and compassion. His attention to details in fixing and maintaining my son's car were exceptional. Mr. Allsbrook supplied me with a loaner, wh More

by BobbiSchaad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allsbrook
Nov 06, 2012 -

Nalley Lexus Galleria responded

Bobbi, We're delighted to hear how happy you were with your recent experience at our dealership! This is the type of feedback we strive to receive from every customer, so thank you for taking the time to let us know how we did. If you ever need anything, always know that we're just a phone call away! Thanks again, Bill Waibel General Manager Nalley Lexus Galleria

October 13, 2012

What a nice guy! Jeff greeted me immediately and coached me through the whole process of servicing my vehicle. He asked great questions, understood my needs, summarized my checklist, offered me a courtesy More

by success77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 29, 2012

Barbara Williams made my car buying experience as painless and pleasant as possible. Initially I was very apprehensive about looking for a pre-owned car for fear of being taken advantage of as a wom More

by dlsparks1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Williams
July 01, 2012

Unlike no other dealership. Randy and Robert are pros that get it. No pressure. No haggling and insulting games only dealer I will ever buy from More

by Obc2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy autrey, Randy Autrey
June 21, 2012

I went to Nalley Lexus looking for a different car. That car was already sold. However, I was able to find an even better car at an even better price. Keith Lothrop worked really hard to get me the price I More

by larosa92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 18, 2012

keith was great and there were no surprises with the car. a real pleasure i'm an out of state buyer and he did everything in his power to accomodate me. More

by marc9195
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 16, 2012

The service at my previous vist was far from acceptable. I considered changing dealerships but I am glad I did not. Zack was exceedingly helpful and the vist was what I have come to expect over the last 23 More

by dirkbrobertson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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