Nalley Lexus Galleria

I only use Nalley Lexus because of Chris Williams. My purchase experience was incredible and it was a joy to work with Chris. However, if rating the service department, I would give them a 90% score. Th purchase experience was incredible and it was a joy to work with Chris. However, if rating the service department, I would give them a 90% score. The last 10% requires some attention to detail. There have been occasions when I dread having my car washed at the dealership. It is never completely dry and I ALWAYS ask the service advisor to grab a towel to dry off my car. I get the feeling that there are SO many cars to wash that they never have time to dry the car off. On my past visit, I drove out of the garage and looked up to see if there was a sticker listing the next scheduled oil/filter change. This is very important to me since there have been times when there is no sticker at all. I want to make sure that a record is kept for my next service visit. On my last visit, the odometer reading was listed as 192,000 miles. However, I have 25,000 miles on my car. Its the little details that always seem to be missed. I had to drive back to the service garage and interrupt my service advisor to fix the sticker. Why didn't the service advisor check to make sure the sticker and the odometer reading were accurate? More importantly, why do I always have to ask to have my car dried off? Finally, it would be a joy if the service department created a system for finding customers when service is complete. Why not provide customers with a remote that you ring once service is complete? Busy restaurants provide you with a remote once you enter and identify your party. The remote buzzes once your table is ready. The service department needs a similar system. My service advisor has no clue where I'm located within the dealership. He is looking everywhere for me. The dealership should not rely on my cell phone to reach me. What if I don't have it with me or I have the ringer on silent? It should not be left up to the customer to provide a cell phone so the service advisor can find them. Why not create your own system for finding customers? It appears to be a very unorganized system. On the other hand, I would prefer NALLEY LEXUS over HENNESSEY LEXUS on any given day! I love the living room feel of the lounge area with the soft chairs and magazine options. Thank you so much for WIFI! You sell a great product and that will keep me coming back for years! More

Great Dealership they worked with me and found a way to make things happen for me. I will always bring my business to Nalley Lexus! make things happen for me. I will always bring my business to Nalley Lexus! More

I had a great experience getting my car serviced for its 45k mile service. It was actually cheaper than expected. Jennifer is really great service advisor to work with. 45k mile service. It was actually cheaper than expected. Jennifer is really great service advisor to work with. More

Randy Autrey is wonderful! No hassle, no pressure. He gave me plenty of time to decide. I purchased the RX 350 and I love it! gave me plenty of time to decide. I purchased the RX 350 and I love it! More

I had a great car puchace experience Friday thanks to Horace McMillan and Joe Maupin. Both gentlemen were friendly and informative with regard to the automobile and its features as well as my financing Horace McMillan and Joe Maupin. Both gentlemen were friendly and informative with regard to the automobile and its features as well as my financing options. I did not feel rushed to make a decision or pressured into making a purchase. As a result of their unique salesmanship that I drove away with my second Lexus; and, I will be back when it's time for my third. Kudos to the Sales & Finance Team at Nalley Lexus Galleria! More

I purchased my 2007 RX350 in June 2006. David Alsbrook has been my Service Consultant since my first service. He is very friendly, courteous and patient. has been my Service Consultant since my first service. He is very friendly, courteous and patient. More

Mr. Mullaney was pleasantly receptive, extremely honest and helpful and got the job done. I came to Nalley Lexus for an oil change and left with a brand new car with the help of Mr. Mullaney. My husband re and helpful and got the job done. I came to Nalley Lexus for an oil change and left with a brand new car with the help of Mr. Mullaney. My husband recently purchased a new Lexus from Nalley with Mr. Mullaney. They established a bond and friendship. After the purchase, there was a thorough followup to make sure everything was in order. I will continue to return to Nalley Lexus for all my future service needs. I have also established a friendship with Service Administrator Tyesha Muntford who takes very good care of me for all service visits. She has a great disposition along with a wonderful smile. I look forward to meeting her every time. More

We visited the Nalley Lexus dealership to have the oil changed in my 2006 Lexus GS300 and looked at a 2013 Lexus GS 350 F-Sport while waiting for the service to be completed. Tony Mullaney approached us changed in my 2006 Lexus GS300 and looked at a 2013 Lexus GS 350 F-Sport while waiting for the service to be completed. Tony Mullaney approached us and offered a test drive. Normally, I would rather have a root canal performed versus dealing with salesperson at a dealership. However, after a few minutes being with Tony, he came across as a friend that we have known for years. It took over 5 hours with us to finalize a sale. His hourly rate based on his commission was most likely less than the minimum wage. There was absolutely no pressure from Tony or the Nalley management to finalize the sale. The whole experience with Tony was one of the most enjoyable transactions that I have experienced. We changed our mines regarding the color which was not available on the lot. The paperwork had to be recreated along with the numbers. Tony's showed no displeasure with us through the overall negotiation. We will be directing anyone looking for a new or used vehicle to Tony. He is not your typical car salesperson. I was satisfied with the discount on the new vehicle and the trade-in value. Upon delivery 2 days later, he spent an hour plus to explain all the features. He was in no rush to move on to his next customer. Overall, I highly recommend Tony and the Nalley Lexus dealership. More

Jody was fantastic, she helped me find the right car and deal. I didn't wait long and she went above and beyond. She managed to work with her manager to trade in my car as well as find all the rebates to m deal. I didn't wait long and she went above and beyond. She managed to work with her manager to trade in my car as well as find all the rebates to make my payment less. More