Nalley Lexus Galleria

New SUV This dealership was incredibly helpful and friendly. I greatly enjoyed working with Monica (salesperson) at the dealership and was happy to give her This dealership was incredibly helpful and friendly. I greatly enjoyed working with Monica (salesperson) at the dealership and was happy to give her my business. She will really work to earn your sale and make sure you are truly happy with the total experience. More

Les Milender, is the nicest, most courteous, polite car salesman we have ever met. My husband does'nt care for the pressure most sales people exhibit. Les, should teach a class on how a sales person sho salesman we have ever met. My husband does'nt care for the pressure most sales people exhibit. Les, should teach a class on how a sales person should treat a customer. We can't say enough good things about him. Also Demario Tinsley was the sweetest thing. he excitedly showed me some off the technical things about my car. He was very sweet and kind. Here is the thing I wish I didn't have to mention. There was a man who followed us to the car trying to close the deal after we had plainly said we had to pick up our son and my husband wanted to check our credit union. Spending this much money on a car is very stressful. He was pushy and I think he name was Joel. I'm sorry to mention him. I don't think he meant to but he really did upset my husband. Otherwise, things went very well and we love our car. More

My husband and I were in the market for a new SUV, as ours had high mileage on it after six years of driving. After narrowing our choices to two makes of SUVs, we ultimately decided upon the Lexus LX570 ours had high mileage on it after six years of driving. After narrowing our choices to two makes of SUVs, we ultimately decided upon the Lexus LX570. Since my husband works long and odd hours, I had to maximize everyone's time by searching for the right truck to suit our young family's needs--a very intimidating task; especially for someone who is not completely adept at car shopping. From the moment I walked into Nalley, Lauren Miller greeted me with a smile. I felt immediately at ease, as she is not only knowledgable but she is also very friendly and honest. Lauren is the sole reason that we chose to buy from Nalley. I let her as well as the manager know what our requests and parameters were and not only did they meet them, but they honored them and went above even what we requested--a HUGE bonus for us, so much so that they were willing to work with us on our SUV and we traded it into Nalley. We were able to come in one afternoon after my husband got off from work and purchase this awesome vehicle. I know I will be happy driving it for years to come. We will DEFINITELY be going back to Nalley for future automobile purchases. My husband, who did not purchase his Lexus from Nalley, says that he will now start getting his car serviced there. Professionalism at its best. More

I highly recommend Nalley Lexus Galleria to purchase your new or next Lexus. I purchsased a 2010 Lexus IS250! White with tan interior. My sales rep, Horace, was extremely friendly and personable. I met Hora new or next Lexus. I purchsased a 2010 Lexus IS250! White with tan interior. My sales rep, Horace, was extremely friendly and personable. I met Horace on accident, well not really by accident he says. Lol I had a schedule test drive at Nally Acura but misstakenly ended up at Nalley Lexus Galleria. Once Horace discovered this he didnt try to harass me or try stop me from leaving. He simple gave me his business card and let me know if he gets the vehicle I'm looking for he will give me a call. To my surprise, I receicved a call from Horace that afternoon informing me the dealership just got a 2010 IS250! I was back in the office over the weekend. Upon my visit I was not expecting to buy a car, but the service and deal was good so I could not resist. My vechicle is CPO, certified pre-owned. Horace is really good about following up with his customers and extremely knowledgeable of the Lexus brand. He offered my mother and I good wisdom and sound advice during my purchase of my first Lexus. I appreciate his honesty, work ethic and intergrity. I will encourage you to ask for Horace if you decided to visit Nalley Lexus Galleria. Hope you find this review helpful ~Trina More

I ended up coming to Nalley Lexus Smyrna after having pretty lousy experience at the other Lexus dealers. So, I wasn't too sure about the folks at Nalley-Smyrna. Fortunately, I met Bobby and he was great pretty lousy experience at the other Lexus dealers. So, I wasn't too sure about the folks at Nalley-Smyrna. Fortunately, I met Bobby and he was great--super friendly and easygoing. He didn't pressure me into getting anything I didn't want. He helped me locate the vehicle that I wanted. I went easy on him with the price negotiation and ended up at where I'd be willing to pay at worst case scenario, so on a positive note, it was a win-win for the dealer and myself. He is pretty good at following up on you after you got your vehicle. If you don't have anyone particular in mind when looking for a Lexus at Nalley-Smyrna, I highly recommend that you talk to Bobby. He will treat you right, a fun guy to chat with, and he will get the car you want. More

As mentioned above Lauren Miller was my sales consultant and go to person. I felt comfortable with Ms. Miller. I think she did all she could to make me feel comfortable and she was great in helping me d and go to person. I felt comfortable with Ms. Miller. I think she did all she could to make me feel comfortable and she was great in helping me decide which vehicle and color combinations I would be comfortable with, as I do keep vehicles for a long time. There ia an old saying - a diamond in the rough. That might be what you have in Ms. Miller. More

Lauren was very great to work with and very prompt with any follow up. This was a very smooth transaction and I would recommend Lauren. any follow up. This was a very smooth transaction and I would recommend Lauren. More

Jeff Jackson is an excellent service representative. He is a true asset to Nalley Lexus. I have used Jeff as my contact for the past two years. He is honest and I know that he only recommends services tha is a true asset to Nalley Lexus. I have used Jeff as my contact for the past two years. He is honest and I know that he only recommends services that are needed to keep my vehicle operating safely. During my most recent experience, I contacted Jeff on Friday morning seeking an afternoon appointment. He worked me in for the 50,000 mile service on my vehicle. I also suspected that I would need tires. Given the price guarantee offered by the dealership, it is easier and economical, to have tires installed and the vehicle aligned while performing the other service. I arrived at the service department several hours ahead of my the scheduled appointment. Although Jeff was obviously slammed with work at the time of my early arrival, he took the time to greet me and work my vehicle into the schedule for immediate service. After looking at my vehicle and confirming that my tires were shot, Jeff quickly arranged a courtesy vehicle for my use so I did not have to wait at that dealership. Jeff is a credit to the dealership. His attention to the details, as well as his professional treatment, keep me coming back to Nalley Lexus. More

From my very first phone call, Monica Haines and Pete Oliver went beyond the call of duty to help me find my perfect car. Although I was buying a used car, they gave me First Class Service. I was nervo Oliver went beyond the call of duty to help me find my perfect car. Although I was buying a used car, they gave me First Class Service. I was nervous about shopping for a car as a single woman. Monica and Pete immediately put me at ease. They were both honest, friendly and eager to answer all of my questions. Monica even had the car meticulously detailed a second time after my test drive. What could have been a stressful event turned out to be an unbelievably pleasant experience. I left Nalley Lexus with my dream car and the beginning of a great car buying relationship with some great people!! More

I gave his rating because the service was excellent. Michael kept me well informed. Also, the loaner car was great although I was hoping to test drive one of the Lexus SUVs. Michael kept me well informed. Also, the loaner car was great although I was hoping to test drive one of the Lexus SUVs. More