Nalley Lexus Galleria

Outstanding experience My wife was in the market for a new car and was interested in a 2013 CT200h which she subsequently purchased after working with Monica. For her, this My wife was in the market for a new car and was interested in a 2013 CT200h which she subsequently purchased after working with Monica. For her, this was a painless experience and was a good introduction to the service-oriented mantra of Lexus and Nalley. A few days later I went to the dealership just thank Monica for her help in the transaction... and drove home in a new GS450h. Not sure how that happened, but I could not be happier. Throughout the transactions, Monica communicated well and was honest and straight forward. Not your usual car buying experience at all (which is good, because in general it sucks). Ever since the purchases, Monica has remained in touch, so clearly there's the basis for a longer term business relationship and some brand loyalty generation. Very happy. More

Fantastic Experience! I was in the market for a new vehicle, had my eye on a black 2014 IS 250 F-Sport and Lauren had absolutely no problem making my purchasing experience I was in the market for a new vehicle, had my eye on a black 2014 IS 250 F-Sport and Lauren had absolutely no problem making my purchasing experience a fantastic one. She was professional, knowledgeable, courteous, and efficient during the entire process. I also worked with Bill in Finance and he was outstanding as well. If you're looking to purchase a new Lexus, go see Lauren! She's terrific! Anthony More

Painless car-buying We recently bought a Lexus from Nalley Galleria. It had been 7 years since we had done business with a car dealership and I have to say this was prob We recently bought a Lexus from Nalley Galleria. It had been 7 years since we had done business with a car dealership and I have to say this was probably the easiest and most painless experience we've ever had buying a car. From the time we walked in, we felt that we were treated fairly and respectfully by all of the friendly employees we encountered. We would definitely return. More

RANDY AUTREY WAS GREAT I've known for a while that I've needed a new (used) car....but I've been putting it off for a long time. I went to my local Lexus dealership this mo I've known for a while that I've needed a new (used) car....but I've been putting it off for a long time. I went to my local Lexus dealership this morning. I was greeted my Randy Autrey and he took the time to listen to my needs and concerns. He was patient with me and helped me through the while process and answered all my questions. I felt that I could trust Randy and before long I was driving out in my used Lexus. I love the car and the service I received from Randy. I won't need a new car anytime soon....but if I did I would definitely go back and see Randy. With confidence, I'll be telling my friends about my positive and easy experience with Randy. More

Great purchase experience Lauren was very helpful and took time to make me comfortable during the whole purchase experience. She answered all my questions, and ensured that eve Lauren was very helpful and took time to make me comfortable during the whole purchase experience. She answered all my questions, and ensured that everything was processed quickly and correctly. Lauren took the time to personally drive the car home for me and showed my wife how everything worked. I was driving a rental at the time and had other things to attend to. I highly recommend this dealership and Lauren as a sales consultant. More

We purchased 2 Lauren is the best car sales person I have encountered in a very long time. I purchase a car or two every 2 to 3 years. My time is very valuable to m Lauren is the best car sales person I have encountered in a very long time. I purchase a car or two every 2 to 3 years. My time is very valuable to me and Lauren respected that. she and the dealership should be commended for going out side the the box and allowing her to use other than the conventional " come on in we will look at you trade take your keys and play games for hours " sales techniques . When I walked in the door to the dealer no games just fantastic customer service and a good deal. If I had one negative it was the finance dept. needs some help. It took a little to long waiting to sign the paperwork. I can't express how well both our car deals where handled. Both had a few bumps in the road but everything was handled in a professional manor and great customer service. More

Excellent customer service! Taking care of the customer is done well. I will make my next purchase at this location for sure. I will let my friends know as well I will say this survey needs improvement is done well. I will make my next purchase at this location for sure. I will let my friends know as well I will say this survey needs improvement! I've been trying to submit and continued errors! More

I came in to have a shock replaced on my Lexus 350 and my service man was David Allsbrook. From start to finish he was a true professional. I was met at the door when I arrived, no waiting. Everything they w service man was David Allsbrook. From start to finish he was a true professional. I was met at the door when I arrived, no waiting. Everything they were going to do was explained to me, as well as appx how long it would take. I then left in a fabulous new sedan 350? new and gorgeous car. Drove like a dream. The seat was heated for me so the entire experience was the best. The dashboard was like a rocket ship with everything within easy reach. The stereo was the best I have ever experienced. The very BEST@! The ride perfect...it was tough to return this car, I wanted one so badly! But, David kept me informed with phone calls and my car was ready within a very few hours. I picked it up clean, and ready to go, no hassle. The experience was the best I have ever had at any service center. Thank you so much for taking care of my problem in a timely and professional manner. It is the first repair I have ever needed...until now it was just service, so I am very pleased. Too bad I don't drive as much as I use to or I'd be getting one of those new Lexus sedans...it was delightful. Thank you David for making my time in the dealership short, professional, to the point and wonderful. You're the best! And the best of luck to you with the triplets heading to college! Thank you. Sara Fera More