Nalley Lexus Galleria

AMAZING! Everyone at this dealership was beyond friendly and went above and beyond for me. I came from out of state and they handled everything perfectly so th Everyone at this dealership was beyond friendly and went above and beyond for me. I came from out of state and they handled everything perfectly so there was absolutely nothing for me to worry or stress about. Everyone was able to clearly review the different options I had towards purchasing vs leasing the vehicle and helped me make the best decision for me without any pressure. More

not happy with built quality of lexus nx200t I should have also read the reviews before stepping into the dealership.bought a new nx200 t on the 6th of june and what was quoted on the phone was n I should have also read the reviews before stepping into the dealership.bought a new nx200 t on the 6th of june and what was quoted on the phone was not presented on the sheet,I should have looked at the document thoroughly before signing the purchase document( Note:I compromised on the colour and the trade-in value of my car as i was told that i will get a good discount if i buy the car currently in their lot).I am also having issues with the built quality of the NX200t,personally felt my 2014 accord was way more good than this.The flap to take out the mirror came out within 3 hours of buying the car(was replaced with a new one by the sales person),there are scratches on the windshield and when i showed this to the sales rep i was asked if I or someone else scratched it up..dude why would some one shell around 40k and scratch the windshield of their car,this is my 3rd car n it never happened with the other cars i owned before.I was told the windshield will be replaced and i will be taken care of but i need to come next week(wow) also every time i went to the dealership i ended up waiting more than 2 hours(thanks for the Luxury VIP experience)if waiting for 2 hours is called VIP experience.Also the finance folks think as they are doing a favour by selling me the car.Two of my friends were also willing to buy lexus nx200...I am not recommending this dealer to them for sure More

Incredible experience- We love Lauren! Lauren Miller was incredible! She went above and beyond on everything she did for us. She truly made buying a car a pleasant experience. We had been t Lauren Miller was incredible! She went above and beyond on everything she did for us. She truly made buying a car a pleasant experience. We had been to several dealerships looking for a car in a certain price range. When we walked in Nalley Lexus I knew it was going to be different! Lauren immediately made us feel at home. She was so warm and friendly, as well as being very knowledgeable and professional. When we left that day driving home I told my husband we weren’t looking anywhere else… we were going to buy a car from Lauren, he felt the same way. She ended up finding us the perfect car! Everything she did was done with excellence. I would recommend Lauren to anyone... we love her! :) More

Safety Recall and Routine Maintenance Everything was performed as promised and in a timely manner. Jennifer Rhodes was a pleasure to work with. Jennifer explained the work to be done, foll Everything was performed as promised and in a timely manner. Jennifer Rhodes was a pleasure to work with. Jennifer explained the work to be done, followed up on my questions, and promptly contacted me when the work was completed. More

Terrible attitude from sales This review is my true experience dealing with sales person named Karl Magnusson. I went in looking for a pre-owned Lexus GS350. Karl was the person t This review is my true experience dealing with sales person named Karl Magnusson. I went in looking for a pre-owned Lexus GS350. Karl was the person that was assigned to me. From the first 30 minutes, I could tell he didn't really care about what I thought, just simply put on a fake smile and try to push a car my way, which I was perfectly fine with, as that's in line with many sales people so I understand. When it got to talking the numbers, he was eagerly trying to shake my hand and get me to sign the paper, almost with a forcing attitude, but again with a fake smile on his face. I could tell he was getting very impatient. Again, I understand and was perfectly ok with it. What I'm writing about is what happened afterwards. I looked at the numbers and said I didn't agree with the sales price of the car, and let's talk some more. This is when Karl just exploded, grabbed the papers, threw it everywhere, marched right out of his office, and threw me my own car keys (I drove a car I wanted to trade in - a Porsche 911). This experience is a first for me. I've seen pretty horrible attitudes from BMW sales reps before, but non were near the degree of this one. I'm surprised to see this person getting great reviews, so I do really question the credibility of them. I do not want to talk the whole dealership down because of one person, but this Karl is one of a kind. I do wonder if I should talk to management of Nalley. I love Lexus cars and brand in general, so it is very disappointing to experience something like this, and makes one really hard to go back to that particular dealership. More

Great Customer Service On May 5th 2015 I took our Lexus RX 355 to your dealership for service. I drove in with my appointment letter and was introduced to Shiela Foley, o On May 5th 2015 I took our Lexus RX 355 to your dealership for service. I drove in with my appointment letter and was introduced to Shiela Foley, one of your Service Consultants. She and I talked, she thanked me for purchasing the vehicle from Nalley Lexus and for having it serviced there. During this conversation I asked how long it would take to rotate the tries and change the oil because I had an appointment with my Cardiologist. She advised me that it would take approximately one and one half hours. Shiela took my keys and I got a cup of coffee and sat down in the waiting room. One hour later, she came in and advised me that the work on my vehicle was complete and that I was ready to go. We handled the paper work and she walked me to my vehicle, gave me one of her business cards and advised me to call her if I had any questions concerning the Lexus. She then thanked me again for using the Nalley Service Department. I was so impressed with the way Shiela handled my visit and for the courtesy she showed me. She has some great customer service skills, she is very efficient and knowledgeable concerning how to handle customers and how to get their problems solved. Thanks to her, I will be using your Service Department for all service and repairs that I will need in the future. Employees like Shiela are the reason Nalley Lexus has so many return customers, both for service and sales. I really enjoyed my trip to Nalley Lexus, thanks to her. Elmer Prather More

The Best Lexus Dealer in Atlanta!! This was by far the best car buying experience I've ever had! Because of Keenan, Mr. Collier, Eric Wilhoite and Jimmy King, I'm a Nalley Lexus custom This was by far the best car buying experience I've ever had! Because of Keenan, Mr. Collier, Eric Wilhoite and Jimmy King, I'm a Nalley Lexus customer for life! Everyone went above and beyond my expectations! More

Excellent! Dwayne Lee and the service department delivered exceptional service, This was my first visit and I am very please and I would highly recommend Nalley Dwayne Lee and the service department delivered exceptional service, This was my first visit and I am very please and I would highly recommend Nalley Lexus to anyone. :) More

First Service visit for Oil Change I purchased my car from a private owner in December & made an appointment to have the oil changed. Everyone was friendly & very helpful. Wonderful lo I purchased my car from a private owner in December & made an appointment to have the oil changed. Everyone was friendly & very helpful. Wonderful lounge for waiting, fast service, & on time. I will be returning for my next service. I would certainly refer friends & family to this dearlership. More

Best Car Buying Experience I've Ever Had! When shopping for a new Lexus I was fortunate enough to be connected to Mr. Michael Felices. His professionalism, respect, and customer service skills When shopping for a new Lexus I was fortunate enough to be connected to Mr. Michael Felices. His professionalism, respect, and customer service skills blew me away. Mr. Felices made me feel like his top customer. He responded very quickly to e-mails and calls as well as followed up with me often (but not too often). He honestly made my car shopping experience enjoyable. While he is great at sales, I never felt pressured. I honestly cannot brag about the service I received from Mr. Felices enough. More