Nalley Lexus Galleria

It's all about the recovery! I had an unpleasant experience as neither the product or service initially met my expectations. However, Bill was very attentive and quickly remedied I had an unpleasant experience as neither the product or service initially met my expectations. However, Bill was very attentive and quickly remedied the concerns brought forward. His professionalism and willingness to efficiently handle the issues I had more than made up for the problems experienced on the front end. Anybody can sell a car, but the Nalley team led by Bill Waibel really demonstrated superior customer service. More

Over and beyond the call of duty! I had a issue with service to my tires where I had to come back twice to Nalley Lexus and also sent to other shop. While at the other shop they discov I had a issue with service to my tires where I had to come back twice to Nalley Lexus and also sent to other shop. While at the other shop they discovered two another issue with my car. I went back to Nalley and spoke with Chris Cobb. He listened to my concerns, took the time to go over my repair history, had my car reinspected and not only fixed the issues but at no cost to me. This is customer service and satisfaction at it's best! He renewed my truth and faith in this service department. My appreciation to Steve who stayed and personally handled the repair. More

Dealer Ignores Refund Request For Extended Warranty! I have been trying for over 1 1/2 years to get a refund on an extended warranty I purchased through Nalley. They ignore it! I have been trying for over 1 1/2 years to get a refund on an extended warranty I purchased through Nalley. They ignore it! More

Great so far Bryan was extremely pleasant and informative. Very high sense of urgency; all work and a car wash were completed before I could finish a short confer Bryan was extremely pleasant and informative. Very high sense of urgency; all work and a car wash were completed before I could finish a short conference call. Everyone seemed nice. Awesome waiting area! More

Daniela is wonderful I wasn't just a sale she tried to close. Daniela was amazing working with me and my father to close the deal. I went to a Lexus dealership before my a I wasn't just a sale she tried to close. Daniela was amazing working with me and my father to close the deal. I went to a Lexus dealership before my appointment here and left feeling really let down. Can't say enough nice things about working with her. Thank you for all your help purchasing my first Lexus. So grateful I got to work with her. More

Made it simple and was very patient and polite I have a 2007 Lexus that has over 120,000 miles so I've visited my Lexus dealerships before for a service. This was one of my best experiences with a I have a 2007 Lexus that has over 120,000 miles so I've visited my Lexus dealerships before for a service. This was one of my best experiences with a service rep to date. Jennifer was lovely to work with (always had a smile on her face) and worked so well her other clients as well. Honestly the whole atmosphere of the dealership was great. Even the guy working the coffee station was great! I'm currently living in the area, but (as you can probably tell by my mileage) I travel quite a bit. Whenever I'm home and I need my car serviced, I'll be going to this one for sure. More

Professional and No pressure sales experience Lauren doesn't give you the typical car buying experience. She's very professional and patient. It was the best car buying experience ever. She try to Lauren doesn't give you the typical car buying experience. She's very professional and patient. It was the best car buying experience ever. She try to sell us on anything we didn't need. The dealership didn't have exactly what we wanted so they ordered it from a different dealership and we picked it up a week later. I highly recommend Lauren for anyone's future Lexus car needs. More

Horrible Experience - 1 Star for the carwash Was referred by Lexus customer service due to my brakes not working, which Lexus said could be associated to an old service campaign from 2011. When I Was referred by Lexus customer service due to my brakes not working, which Lexus said could be associated to an old service campaign from 2011. When I arrived and informed my service advisor, Dallas, that I was referred by Lexus and will have a case manager assigned, he went to get the service department foreman. So I'm thinking "wow, how helpful"..that was until the service foreman, Steve Jarrell, approached me and said there was no way that Lexus would cover my service because my brake pads could have been from a non-Lexus manufacturer. Keep in mind that at this point my car hadn't even been looked at. I told them how I was using my emergency brake and downshifting to stop, I'd driven from North Decatur to Smyrna, thinking I would get superb service. Well, not so much. After looking at my car, Steve returned with an invoice, we reviewed the service needed line-by-line and the cost of repair, $2300, for my brake system. He then said I could pay for it or leave with my car as is. I implored that I didn't feel that it was safe to drive and also informed him of the conversation I had with Lexus advising that I use a loaner and leave my car until a Lexus case manager had reviewed, which I was advised would take 2 business days. I even went so far as to pass him my phone to speak with the Lexus Customer Service rep who was helping me. He quickly said there were no loaners available, even though both myself and Lexus confirmed availability when I scheduled the appointment. Steve then picked up his cell phone and told a repair tech to put the wheels back on my car and pull it around. 5 or 10 minutes later my car was back in the front, which had been washed, but still in th same mechanical condition. My service advisor, Dallas, returned and said he just needed to print out the list of repairs needed, and I could be on my way. So he hands me the invoice, I sign and go, while thinking about calling Lexus of South Atlanta in search of a loaner vehicle. At this point, I'm driving my luxury Lexus IS250 like I'm a modern-day Fred Flinstone, talking on the phone while downshifting and emergency braking to make sure I don't hit anything/anyone in front of me. I'm thinking 'this can't be right' *scratches head* finally I pull over and take another look at my invoice for repairs.....And see a new line of text that was not on the original invoice, that I reviewed with Steve Jarrell, which says "DO NOT DRIVE CAR!" Are you kidding me? So these people literally allowed me to leave in a car with no brakes...NONE..they patted me on the back and held the door open, even washed my car and pulled it around, while I'm basically looking like someone stole my lunch money, all so they could try to cover their bullying behinds and not be held liable if I killed myself or someone else. Classy. After driving another 10 miles, I made it to the other dealer, Lexus of S.Atlanta, where I waited about 5 mins for them to pull up a loaner, and send me on my way. SAFELY. As for Nalley Lexus Galleria, I will NEVER go back there...and I will absolutely NOT be referring anyone that I care about to them. I left a message with the service manager, Chris, but for some reason, I'm less than confident that I'll be hearing from him. End of story. More

Great to work with! Lauren made my car buying experience a fantastic one! She was very friendly, not pushy, and really listened to my needs. She took the time to show me Lauren made my car buying experience a fantastic one! She was very friendly, not pushy, and really listened to my needs. She took the time to show me every detail of my car, and even went so far as to ordering a 2nd video game controller for the rear entertainment system I had installed - a life saver for keeping my 2 small kids from fighting over the single one that came with the system! More

Excellent service at Nalley Lexus Galleria We bought our Lexus about a year ago and absolutely love it! As I've taken it back to Nalley Lexus Galleria for the check-ups and oil changes, I have We bought our Lexus about a year ago and absolutely love it! As I've taken it back to Nalley Lexus Galleria for the check-ups and oil changes, I have worked with Kenneth Ford who is always a pleasure. He makes sure my car is in the work area quickly and gets back to me as soon as it is ready. The waiting area is very relaxing with coffee and snacks too! More