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Nalley Lexus Galleria
Smyrna, GA
428 Reviews
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Showing 428 reviews
April 29, 2015
Excellent! Dwayne Lee and the service department delivered exceptional service, This was my first visit and I am very please and I would highly recommend Nalley Dwayne Lee and the service department delivered exceptional service, This was my first visit and I am very please and I would highly recommend Nalley Lexus to anyone. :) More
by SierraSunset
Employees Worked With
Dwayne Lee
April 28, 2015
First Service visit for Oil Change I purchased my car from a private owner in December & made an appointment to have the oil changed. Everyone was friendly & very helpful. Wonderful lo I purchased my car from a private owner in December & made an appointment to have the oil changed. Everyone was friendly & very helpful. Wonderful lounge for waiting, fast service, & on time. I will be returning for my next service. I would certainly refer friends & family to this dearlership. More
by Jan Livingston
Employees Worked With
Chris Barfield
April 22, 2015
Best Car Buying Experience I've Ever Had! When shopping for a new Lexus I was fortunate enough to be connected to Mr. Michael Felices. His professionalism, respect, and customer service skills When shopping for a new Lexus I was fortunate enough to be connected to Mr. Michael Felices. His professionalism, respect, and customer service skills blew me away. Mr. Felices made me feel like his top customer. He responded very quickly to e-mails and calls as well as followed up with me often (but not too often). He honestly made my car shopping experience enjoyable. While he is great at sales, I never felt pressured. I honestly cannot brag about the service I received from Mr. Felices enough. More
by Chelsey Grife
March 27, 2015
Waste of Time. Promised one price, quoted another. It's interesting, Yelp paints a much different picture of this dealership. There are many low ratings. What is most interesting is that even though th It's interesting, Yelp paints a much different picture of this dealership. There are many low ratings. What is most interesting is that even though the general manager comments on each review, nothing seems to get better. The low reviews far outweigh the good. Unfortunately, I didn't read the reviews before I went to Nalley Lexus of Smyrna to buy a pre-owned Lexus. I spent 2 1/2 hours doing a test drive and giving them my financial information. The next day I received a phone call that the payment that I wanted, needed was going to work out. I was ecstatic. I imagined myself driving that car all day. After work, a long, tiring, day I then spent another 3 hours waiting, waiting, waiting only to find out that the payment was going to be $150 more than they had told me it would be. A $50 difference I could understand. Do they not know what they are doing. They finance cars all the time. Surely they had some idea that this was just not going to work. I mean, really. It was embarrassing. And then when I questioned them about it they acted like they really didn't care. I was furious. It was late, I was tired, and I did not realize the "promises" that they had made. Don't do it. Go somewhere else. In fact, go to Yelp. Read the reviews. You will get a much clearer view of how things really are. More
by ksampson
March 27, 2015
Great buying experience! Barron Driskell is a very professional sales associate and we thoroughly enjoyed working with him. We couldn't have asked for a better buying experie Barron Driskell is a very professional sales associate and we thoroughly enjoyed working with him. We couldn't have asked for a better buying experience or a more tricked out ride! Love it! More
by Mizrudy
Employees Worked With
Barron Driskell
March 24, 2015
Another awesome car buying experience!! We absolutely loved our salesman, Keenan Jones. From the minute we arrived he was friendly, knowledgeable, and just a pleasure to do business with. We absolutely loved our salesman, Keenan Jones. From the minute we arrived he was friendly, knowledgeable, and just a pleasure to do business with. He was easy to get in touch with and kept us informed as well. This is our fourth vehicle purchased from this dealership and we couldn't be any happier with the car or our buying experience. More
by Brand loyal
March 11, 2015
Great Experience Lexus sent me a flyer saying they could give me a great deal....normally I would not have believed it, but Michael made it come true. He gave me a v Lexus sent me a flyer saying they could give me a great deal....normally I would not have believed it, but Michael made it come true. He gave me a very fair deal and listened to what I wanted and put the perfect car at a fair price in front of me. It was a no brainer....excellent service, hope to stay a Lexus customer! More
by Sumbul57
Employees Worked With
Michael Felicies
March 06, 2015
Awesome Experience! Yesterday I had my Lexus services at Nalley Lexus. My service advisor, Chris Wells, met me as I was exiting my car. He knowledgably answered all of Yesterday I had my Lexus services at Nalley Lexus. My service advisor, Chris Wells, met me as I was exiting my car. He knowledgably answered all of my questions, had my car serviced and washed and back to me in under the estimated wait time. It was a very pleasant experience and makes my life easier! More
by MMH
Employees Worked With
Chris Wells
March 04, 2015
Excellant Service We have used Jennifer to handle the service on our Lexus Automobiles for several years now. She is a true professional in her field. we always have an We have used Jennifer to handle the service on our Lexus Automobiles for several years now. She is a true professional in her field. we always have an excellent & pleasant experience. We highly recommend her. daleru More
by daleru
Employees Worked With
Jennifer Rhodes
February 18, 2015
Not just another car dealer We wanted a Lexus. We did our research. We had our dealerships in the region identified. We went to several to look and typically received the "tak We wanted a Lexus. We did our research. We had our dealerships in the region identified. We went to several to look and typically received the "take it or leave it" approach AND here's the low-low offer we will give you for your trade-in, which isn't good when you drive 175 miles to look at cars. Not here. Every aspect of the purchase was excellent. Our salesman, Michael Felices: listened to what we wanted, was proactive with finding what we wanted, courteous, professional, and easy to work with. This is our first Lexus and when it comes time to get another one we will be back. More
by robbinssj
Employees Worked With
Michael Felices
