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Nalley Lexus Galleria
Smyrna, GA
473 Reviews
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Showing 473 reviews
March 26, 2025
Doing business with Nalley was the worst financial transaction of my life. The main issues were many of the staff lying about the condition of the car, that they would fix the vehicle, that they had transaction of my life. The main issues were many of the staff lying about the condition of the car, that they would fix the vehicle, that they had fixed the vehicle and that they would buy the car back without me losing money. And multiple staff ghosted me. The highlights were a manager saying “I have 35 years experience, I don’t think that mechanic knows what he’s talking about”, “A bolt sticking out doesn’t matter”, “Any car can have the bumper pop out of place at anytime”, and when I asked to speak to a manager I had an appointment with “That person does not work here, you should try a store in another city” that manager was working then and there. These people are very dishonest, lied to waste multiple workdays, kept my car for repairs longer than I used it and ripped me off for thousands of dollars. Since posting this you guys have denied knowledge of this via your responses to my complaint filed with the BBB. I claimed you guys lied a bunch and acted like aggressive weirdos and you didn't deny it. I'm very surprised and confused that you guys said you had no idea what damages to the vehicle I was speaking of on 2/22/2025. The damages shown in the above photos, surprised because you denied knowing what I was talking about 25 days after claiming to have fixed those exact issues. Here is an invoice from 1/29/2025 from you claiming to have fixed these damages you don't know about 4 weeks later. How can that be? The most distressful issues for me are the following: The many lies. The multiple trips to repair the damages. Claiming the damages were fixed. Then claiming you have no idea what the damages are. Asking me to come again assuring me you will take care of it. A bunch of you being very rude and aggressive and not honoring what you assured me many times you would do. Telling me multiple times I didn't have an appointment and should try other stores in other cities. And multiple people ghosting me. After being reassured many times you'd fix the vehicle I was told I didn't have an appointment and should try other stores in other cities. After that four men came out, surrounded me, and one puffed out his chest and rapidly and aggressively spewed a bunch of psycho babble. Told me to sell the car back for a price much less than discussed previously or leave. The car was inspected and those pictures were taken at Alpha Automotive McDonough. I thought I was getting a good deal on a good car. After all this it is clear your prices are consistently very high. It is hard to images you guys did not already know about the damages and did not knowingly lie about it being in excellent condition many times. It seems clear you are the worst liars in business and all your deals are junkers. More
by aarnkelley
Employees Worked With
George Adeosun
March 24, 2025
I purchased a used Lexus LC 500 remotely. The staff at the dealership was excellent from sales to logistics to finance. They text message videos and photographs and information on the car as The staff at the dealership was excellent from sales to logistics to finance. They text message videos and photographs and information on the car as requested in a very timely fashion. Everything went extremely smooth and without any problems, the car was delivered in excellent condition. More
by anthonychristianbrown
Employees Worked With
Carl Davis and Jason Brown
March 24, 2025
Nalley Lexus Galleria has a friendly, professional and knowledgeable staff. They made the transaction feel seamless from the General Manager, Bill Waibel to the internet salesman, Jason Brown, the salespe knowledgeable staff. They made the transaction feel seamless from the General Manager, Bill Waibel to the internet salesman, Jason Brown, the salesperson Horace McMillan and the finance department, El Rico Williams. I love my Lexus and would not buy from anyone elese. More
by Cheryl.Trainum@gmail.com
Employees Worked With
Jason Brown, EL Rico William , Bill Waibel, Horace McMillan
March 23, 2025
Extremely friendly staff and great sales service! Mustafa did everything to make the purchase quick and painless. I even got the big RED bow on my new car!! Mustafa did everything to make the purchase quick and painless. I even got the big RED bow on my new car!! More
by minervad00
Employees Worked With
Mustafa from Sales and Ms. Romero from finance.
March 23, 2025
Very busy but effective customer service. The salespeople apparently juggled several customers at once without leaving anyone feeling neglected. Would definitely consider buying from them a The salespeople apparently juggled several customers at once without leaving anyone feeling neglected. Would definitely consider buying from them again, but would be selective about the day of the week! More
by Chris H.
Employees Worked With
Mustafa Yousri, Demond Morris
March 20, 2025
Nalley Lexus at Gallaria service from beginning to end was wonderful. Each representative was professional and courteous. They made sure we were comfortable and understood all of the details of purchasing was wonderful. Each representative was professional and courteous. They made sure we were comfortable and understood all of the details of purchasing our vehicle. We will definitely recommend them. More
by Annscheaf
Employees Worked With
Brandon Almand
March 13, 2025
Taylor Ryder is the best! This is the 2nd car we have purchased from Nely Lexus and Taylor was great on both sales. He is the ultimate professional and definitely the kind of This is the 2nd car we have purchased from Nely Lexus and Taylor was great on both sales. He is the ultimate professional and definitely the kind of person you want to keep on your staff. Your dealership was easy to work with and as long as Taylor is there we will be back for our next car. More
by Tatroughton
Employees Worked With
Taylor Ruden 10 stars
