Nalley Lexus Galleria

Horrible Experience - 1 Star for the carwash Was referred by Lexus customer service due to my brakes not working, which Lexus said could be associated to an old service campaign from 2011. When I Was referred by Lexus customer service due to my brakes not working, which Lexus said could be associated to an old service campaign from 2011. When I arrived and informed my service advisor, Dallas, that I was referred by Lexus and will have a case manager assigned, he went to get the service department foreman. So I'm thinking "wow, how helpful"..that was until the service foreman, Steve Jarrell, approached me and said there was no way that Lexus would cover my service because my brake pads could have been from a non-Lexus manufacturer. Keep in mind that at this point my car hadn't even been looked at. I told them how I was using my emergency brake and downshifting to stop, I'd driven from North Decatur to Smyrna, thinking I would get superb service. Well, not so much. After looking at my car, Steve returned with an invoice, we reviewed the service needed line-by-line and the cost of repair, $2300, for my brake system. He then said I could pay for it or leave with my car as is. I implored that I didn't feel that it was safe to drive and also informed him of the conversation I had with Lexus advising that I use a loaner and leave my car until a Lexus case manager had reviewed, which I was advised would take 2 business days. I even went so far as to pass him my phone to speak with the Lexus Customer Service rep who was helping me. He quickly said there were no loaners available, even though both myself and Lexus confirmed availability when I scheduled the appointment. Steve then picked up his cell phone and told a repair tech to put the wheels back on my car and pull it around. 5 or 10 minutes later my car was back in the front, which had been washed, but still in th same mechanical condition. My service advisor, Dallas, returned and said he just needed to print out the list of repairs needed, and I could be on my way. So he hands me the invoice, I sign and go, while thinking about calling Lexus of South Atlanta in search of a loaner vehicle. At this point, I'm driving my luxury Lexus IS250 like I'm a modern-day Fred Flinstone, talking on the phone while downshifting and emergency braking to make sure I don't hit anything/anyone in front of me. I'm thinking 'this can't be right' *scratches head* finally I pull over and take another look at my invoice for repairs.....And see a new line of text that was not on the original invoice, that I reviewed with Steve Jarrell, which says "DO NOT DRIVE CAR!" Are you kidding me? So these people literally allowed me to leave in a car with no brakes...NONE..they patted me on the back and held the door open, even washed my car and pulled it around, while I'm basically looking like someone stole my lunch money, all so they could try to cover their bullying behinds and not be held liable if I killed myself or someone else. Classy. After driving another 10 miles, I made it to the other dealer, Lexus of S.Atlanta, where I waited about 5 mins for them to pull up a loaner, and send me on my way. SAFELY. As for Nalley Lexus Galleria, I will NEVER go back there...and I will absolutely NOT be referring anyone that I care about to them. I left a message with the service manager, Chris, but for some reason, I'm less than confident that I'll be hearing from him. End of story. More

Great to work with! Lauren made my car buying experience a fantastic one! She was very friendly, not pushy, and really listened to my needs. She took the time to show me Lauren made my car buying experience a fantastic one! She was very friendly, not pushy, and really listened to my needs. She took the time to show me every detail of my car, and even went so far as to ordering a 2nd video game controller for the rear entertainment system I had installed - a life saver for keeping my 2 small kids from fighting over the single one that came with the system! More

Excellent service at Nalley Lexus Galleria We bought our Lexus about a year ago and absolutely love it! As I've taken it back to Nalley Lexus Galleria for the check-ups and oil changes, I have We bought our Lexus about a year ago and absolutely love it! As I've taken it back to Nalley Lexus Galleria for the check-ups and oil changes, I have worked with Kenneth Ford who is always a pleasure. He makes sure my car is in the work area quickly and gets back to me as soon as it is ready. The waiting area is very relaxing with coffee and snacks too! More

excellent salesman Demond Morris was very thorough in demonstrating and educating us on the Lexus 350. He was very knowledgable and courteous. We went in only to test d Demond Morris was very thorough in demonstrating and educating us on the Lexus 350. He was very knowledgable and courteous. We went in only to test drive as we were trying to decide on the Buick Encore, GMC Terrain, Lincoln MKC and the Lexus. I was clearly a General Motors person and not a fan of foreign cars. However, after test driving and experiencing the luxury and ride of a Lexus, I had to rethink foreign. . It was the lease option that then finalized the deal as we walked out the door leaving my 2002 Envoy with 184,400 miles. More

Sales & service were great Durrell Blackmon was a very mannerly and knowledgeable sales rep. It was great to work with him! Also had a great experience in the service departm Durrell Blackmon was a very mannerly and knowledgeable sales rep. It was great to work with him! Also had a great experience in the service department with Kenneth! More

Excellent Customer Service From start to for finish was a fabulous experience. Ross offered me the deal I wanted and Lauren was an absolute joy to work with. Very knowledgeable From start to for finish was a fabulous experience. Ross offered me the deal I wanted and Lauren was an absolute joy to work with. Very knowledgeable, courteous and great personality. Bill made the financial portion part seamless. I'm really thankful for the whole experience. I couldn't asked for a better team effort. I will definitely be a repeat customer. More

Good professional I was treated with professional courtesy.A courtesy vehicle was provided for my convenience.My service representative called timely when the vehicle I was treated with professional courtesy.A courtesy vehicle was provided for my convenience.My service representative called timely when the vehicle was repaired and readily dispatched payment and vehicle transfer . More

Nalley Lexus Galleria Service Tyler Thompson is a wonderful asset to the dealership. He is personable, knowledgeable and very professional. He communicated clearly and did exactl Tyler Thompson is a wonderful asset to the dealership. He is personable, knowledgeable and very professional. He communicated clearly and did exactly as he said he would do. He kept me informed via text and email. My car performs well and is 100% because of the excellent workmanship in the service department at Nalley Galleria which has maintained my 2013 GS 350. More

Excellent dealership experience I started my search for a Lexus 570 on the Internet. I contacted Nalley Lexus by email and within minutes received a response from an representative w I started my search for a Lexus 570 on the Internet. I contacted Nalley Lexus by email and within minutes received a response from an representative with the dealership. All of the people I dealt with at Nalley-Galleria were very friendly and knowledgable and helped to make the purchase of my Lexus 570 seamless. I will definitely recommend them to all my friends. More

Seamless purchase experience at Lexus Galleria Karl and Larry did a fabulous job of making our purchase transaction of a new RX 350 very pleasurable! Wehaggled a little bit on price with karl, who Karl and Larry did a fabulous job of making our purchase transaction of a new RX 350 very pleasurable! Wehaggled a little bit on price with karl, who is very gracious and accommodating, and at the end of the day we got a fabulous deal, with superlative customer service and attention to detail! More