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Nalley Lexus Galleria
Smyrna, GA
455 Reviews
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Showing 455 reviews
March 31, 2016
Efficient and Friendly, that's Larry Bassett. Larry Bassett and the Nalley team found the pre-owned car I wanted and worked with me to be sure I was comfortable with the car and financing. The en Larry Bassett and the Nalley team found the pre-owned car I wanted and worked with me to be sure I was comfortable with the car and financing. The entire process was smooth and seamless from the test drive to signing the purchase documents. I recommend them highly. More
by Satisfiedbuyer
Employees Worked With
Larry Bassett
March 29, 2016
The Devil is in the Details As there is limited space on the comment card left on my dash after my visit on March 29, 2016, I will submit my feedback of the visit here. Upon As there is limited space on the comment card left on my dash after my visit on March 29, 2016, I will submit my feedback of the visit here. Upon arrival the valet was speedy and courteous in greeting me for my 7 A. M. appointment. I was then instructed to go straight into my advisor, Jennifer Rhodes', office where she was busy sorting through voicemails and asked me to excuse her while she continued to do so. After a speedy and polite discussion about the nature of my visit, Jennifer saw me off to the waiting area. Upon stopping by the unmanned barrista counter for tea, two other parrons formed a line behind me waiting for the barrista to return. Minutes later when he did, he went about setting up his station without acknowledging any of us for several moments then finally looked up and offered a "what do you need" sort of stare sans a verbal greeting or acknowledgement. Once I received the hot water I requested for my tea, I found a spot in the waiting area adjacent to the workroom and watched the techician inspect & service my vehicle. He appeared to give my car a thorough inspection and performed my oil service very quickly which I found impressive. He finished up just after 7:30 A. M., merely 30 minutes after my arrival (stars across the board for speed). However it was after 8:30 A. M. before Jennifer came to tell me my car was ready--nearly an hour later. I anticipated a delay due to the car wash but certainly not an hour. And I most certainly did not anticipate the labor charge ($36) that I was charged as it was double the rate I pay at Hennessey Lexus of Atlanta ($18) on Peachtree Industrial, where I usually have my vehicle serviced. When I addressed it with Jennifer, she suggested that Hennessey may use a different oil blend but upon inspection of invoices from both dealers, the only difference is the labor rate which is a bit disgusting. After settling my bill and retuning to my vehicle, I noticed that my reminder oil service sticker had not been replaced. I went back inside to ask Jennifer about it and she printed one out that said I should return at 178,780 miles but my vehicle only has 123,788 miles. So the reminder would have me return after 55,008 miles when the engine will surely have failed. All in all, I was displeased with this visit and would not recommend this service department. More
by angelasturrup
Employees Worked With
Jennifer Rhodes
March 21, 2016
Quick and painless purchase My wife and I had a great car buying experience with Larry Bassett and the team from Nalley Lexus. They had the exact vehicle we had been looking at My wife and I had a great car buying experience with Larry Bassett and the team from Nalley Lexus. They had the exact vehicle we had been looking at and we quickly came together on a deal that both sides found favorable. Larry and the team worked fast for us to be able to make it to a wedding that evening and had everything ready the next afternoon for us to sign. Remember Larry "the hound" bassett. More
by seth30277
Employees Worked With
Larry Bassett
March 03, 2016
Meagan Russell and Chib both liars My worst car buying experience ever Terrible place. Do not go there for anything. They are dishonest , deceitful and greedy. They have p both liars My worst car buying experience ever Terrible place. Do not go there for anything. They are dishonest , deceitful and greedy. They have poor customer service and do not stand behind their product. More
by sahati
Employees Worked With
Meagan Russell
February 29, 2016
Great experience. Strongly recomend Mohit Whabi!! I was impressed with the quality of service from the very beginning, all the way until the final purchase. Mohit was always available to answer any q I was impressed with the quality of service from the very beginning, all the way until the final purchase. Mohit was always available to answer any questions and concerns in a very timely fashion. With a very busy work schedule, it was especially helpful that we could work through text and emails prior to stopping by the dealership. The experience was top notch, and so is the vehicle! Very pleased and would highly recommend Nalley Galleria, and Mohit Whabi specifically! More
by gilles89
Employees Worked With
Mohit Whabi
February 29, 2016
Personal, patient, pleasant, painless After an exhaustive online search, I found the late model Mercedes E350 I was looking for at Nalley Lexus Galleria. Megan Russell was the assigned co After an exhaustive online search, I found the late model Mercedes E350 I was looking for at Nalley Lexus Galleria. Megan Russell was the assigned contact for Internet sales. From start to finish, Megan made sure everything was an A+ experience for me. Not too easy as I'm pretty picky! She was very patient with my many questions and prompt in returning calls, emails or fulfilling requests. And always with a warm and friendly attitude! Simply put, I was completely satisfied on all points and would not hesitate to recommend asking for Megan at Nalley Lexus Galleria for your used or new car purchase. More
by Salzamm
Employees Worked With
Meagan Russell
February 04, 2016
Chris Barfield is very attentive and helpful. We really like that Nalley Lexus gives us our own service specialist who we can talk to about our vehicle. This develops trust and confidence that he We really like that Nalley Lexus gives us our own service specialist who we can talk to about our vehicle. This develops trust and confidence that helps us our decisions each visit. The technical staff has also explained the details of our service. Everyone works to create a pleasant atmosphere in the service area and makes our visits enjoyable! Thanks Nalley, you have a great team and a great product! More
by CFB
Employees Worked With
Chris Barfield
January 30, 2016
Horrible service during the transaction and after the sale I could write a novel on the screw ups by the finance department during the transaction. I had to take it all the way to Bill Waibel. Bill did resolve I could write a novel on the screw ups by the finance department during the transaction. I had to take it all the way to Bill Waibel. Bill did resolve the issue (kind of) but with no apologies and had a I cant believe I'm being bothered attitude. Fast forward 5 months and my lien holder still doesn't have the title. I contacted the dealership who said they would get it resolved. Weeks went by and no updates. Earlier this week I contacted Bill again. Several days have passed and I have not heard one word from Bill. If this is his way of leading by example I cant fault anyone else who contributed to this mess More
by Mark C
Employees Worked With
Bill Waibel
January 25, 2016
Nalley Lexus = good price, Van Gaither=GREAT SERVICE I've purchased 2 vehicles from Nalley Lexus, but on different ends of the price spectrum: A new RX350 and a 12 year-old ES300. I found Nalley to ha I've purchased 2 vehicles from Nalley Lexus, but on different ends of the price spectrum: A new RX350 and a 12 year-old ES300. I found Nalley to have the best prices and selection. I told them what I would pay for the RX and they found it. Two months later, I came back to buy a used car for my college student son. No pressure and the deal was easy and just what I wanted to pay. Both cars have run well and I'm very pleased with the price to value. Van is my sales associate of choice. He's knowledgeable, genuine and easy to deal with. By the way, the 2 cars were the 3rd and fourth Lexus I've purchased. The first 2 were from a good dealer 12 miles from my home. Now, I drive 40 miles to get to Nalley Galleria. It was worth it. More
by Lexus Driver999
Employees Worked With
Van Gaither
January 17, 2016
Easy and pleasant experience We worked with Mohit Whabi as our sales person and he was extremely helpful and not pushy. We had been shopping around for a few months at different d We worked with Mohit Whabi as our sales person and he was extremely helpful and not pushy. We had been shopping around for a few months at different dealerships and this was just an easy, pleasant experience. More
by Jaxsmith411
Employees Worked With
Mohit Whabi
