Nalley Lexus Galleria

Professional and Courteous I bought my first Lexus from Nalley Lexus and I found the entire staff to be very professional and courteous. I was fortunate to be able to work with I bought my first Lexus from Nalley Lexus and I found the entire staff to be very professional and courteous. I was fortunate to be able to work with Chad Douglas who was very knowledgable and took the time necessary to answer all my questions. He made the entire buying process run smoothly and made the experience pleasant. I would recommend Nalley Lexus and Chad to my friends and family. More

Professional and Fair My first time purchasing a Lexus or visiting Nalley Lexus. Purchased a 2015 Lexus RC 350 and thought the entire process was conduct with the utmost My first time purchasing a Lexus or visiting Nalley Lexus. Purchased a 2015 Lexus RC 350 and thought the entire process was conduct with the utmost of professionalism and fairness. My sales and leasing consultant Chad Douglas and the finance manager Larry Guarcello were both a pleasure. In my quest to purchase a car I visited with many dealerships and met many sales representatives and managers. Even people I weren't working with on my deal stopped and took the time to say hi, chat or see if there was anything they could do for me. I didn't meet anyone from management during my visit, but it appears they run a first class operation. More

Superior Service and goes beyond the call I have only had my 2013 Lexus GS 350 since March of 2015 but I have to say Tim always is willing to go beyond the call to assist in any service issues I have only had my 2013 Lexus GS 350 since March of 2015 but I have to say Tim always is willing to go beyond the call to assist in any service issues. I interacted with Tim at a prior dealership and he was always a professional taking time to listen and come to a solution. Tim is an asset to your store! Sincerely, Bill Chittick More

It's all about the recovery! I had an unpleasant experience as neither the product or service initially met my expectations. However, Bill was very attentive and quickly remedied I had an unpleasant experience as neither the product or service initially met my expectations. However, Bill was very attentive and quickly remedied the concerns brought forward. His professionalism and willingness to efficiently handle the issues I had more than made up for the problems experienced on the front end. Anybody can sell a car, but the Nalley team led by Bill Waibel really demonstrated superior customer service. More

Over and beyond the call of duty! I had a issue with service to my tires where I had to come back twice to Nalley Lexus and also sent to other shop. While at the other shop they discov I had a issue with service to my tires where I had to come back twice to Nalley Lexus and also sent to other shop. While at the other shop they discovered two another issue with my car. I went back to Nalley and spoke with Chris Cobb. He listened to my concerns, took the time to go over my repair history, had my car reinspected and not only fixed the issues but at no cost to me. This is customer service and satisfaction at it's best! He renewed my truth and faith in this service department. My appreciation to Steve who stayed and personally handled the repair. More

Dealer Ignores Refund Request For Extended Warranty! I have been trying for over 1 1/2 years to get a refund on an extended warranty I purchased through Nalley. They ignore it! I have been trying for over 1 1/2 years to get a refund on an extended warranty I purchased through Nalley. They ignore it! More

Great so far Bryan was extremely pleasant and informative. Very high sense of urgency; all work and a car wash were completed before I could finish a short confer Bryan was extremely pleasant and informative. Very high sense of urgency; all work and a car wash were completed before I could finish a short conference call. Everyone seemed nice. Awesome waiting area! More

Daniela is wonderful I wasn't just a sale she tried to close. Daniela was amazing working with me and my father to close the deal. I went to a Lexus dealership before my a I wasn't just a sale she tried to close. Daniela was amazing working with me and my father to close the deal. I went to a Lexus dealership before my appointment here and left feeling really let down. Can't say enough nice things about working with her. Thank you for all your help purchasing my first Lexus. So grateful I got to work with her. More

Made it simple and was very patient and polite I have a 2007 Lexus that has over 120,000 miles so I've visited my Lexus dealerships before for a service. This was one of my best experiences with a I have a 2007 Lexus that has over 120,000 miles so I've visited my Lexus dealerships before for a service. This was one of my best experiences with a service rep to date. Jennifer was lovely to work with (always had a smile on her face) and worked so well her other clients as well. Honestly the whole atmosphere of the dealership was great. Even the guy working the coffee station was great! I'm currently living in the area, but (as you can probably tell by my mileage) I travel quite a bit. Whenever I'm home and I need my car serviced, I'll be going to this one for sure. More

Professional and No pressure sales experience Lauren doesn't give you the typical car buying experience. She's very professional and patient. It was the best car buying experience ever. She try to Lauren doesn't give you the typical car buying experience. She's very professional and patient. It was the best car buying experience ever. She try to sell us on anything we didn't need. The dealership didn't have exactly what we wanted so they ordered it from a different dealership and we picked it up a week later. I highly recommend Lauren for anyone's future Lexus car needs. More