Nalley Lexus Galleria

Great experience! A BIG THANK you to Megan and Robert!!! I had run across a pre-owned Cayenne at Nalley after a 6-month search using the Internet. Megan was my first p A BIG THANK you to Megan and Robert!!! I had run across a pre-owned Cayenne at Nalley after a 6-month search using the Internet. Megan was my first point of contact. Fantastic interaction! She answered my questions, and took the initiative on some items in great anticipation of my follow-up questions. Sales experience was great and smooth! Robert was a blast to meet and handle the financial side of the process! Thank you, Nalley Lexus, for having these two (2) individuals on your team!! More

Great Service I took my ES 350 to Nalley Lexus Galleria after receiving an outrageous quote from another Lexus service department. I was greeted by a friendly youn I took my ES 350 to Nalley Lexus Galleria after receiving an outrageous quote from another Lexus service department. I was greeted by a friendly young man in the service area first and then introduced to Sheila, whom I had spoken to on the phone to schedule my appointment. She was so nice and professional and promised me I would be out of there in an hour and a half when I told her I had a funeral to attend at noon. Not only was I out and on my way as promised but I also saved over $200 from what I had been quoted for a regular 15K service at the other service department. It was a pleasure to do business with Sheila. I knew I was being treated fairly and as another reviewer stated, "they are trustworthy and professional." Thanks Sheila! More

They are trustworthy and professional My advisor, Chris Wells is such a fine person. He is always honest about everything. At Lexus they do what is needed and don't add extra things. Th My advisor, Chris Wells is such a fine person. He is always honest about everything. At Lexus they do what is needed and don't add extra things. The service manager, Jamie Latham, is such a caring, honest young man. There was a concern about work done and Jamie took care of it right away. I have been a customer since 2009 and look forward to many years with them. Thank you Chris and Jamie for being people of fine character and doing such a fine job. More

Kenneth Ford is the Best Service Consultant EVER Kenneth is the reason I have used your service center for so long. He is also the reason that we bought another car from your dealership. I'm not su Kenneth is the reason I have used your service center for so long. He is also the reason that we bought another car from your dealership. I'm not sure why you terminated him, but you lost one of your best employees. More

Got the exact car I set out for....fair & professional After an exhausting 2 1/2 months of searching all around the southeast for the vehicle I was looking for, I found a BMW X5 at Nalley Lexus. Who would After an exhausting 2 1/2 months of searching all around the southeast for the vehicle I was looking for, I found a BMW X5 at Nalley Lexus. Who would have thought that? My first point of contact over the phone was Larry Bassett. He and I immediately hit it off. I had already done a tremendous amount of research so I knew what I wanted and the price I was looking for. Initially, it was out of my comfortable range but long story short, they met my price and all that was needed were the formalities on site. When I went in, I was very pleased with the facilities but even more so, my BMW. I had already secured financing beforehand, so I thought that would have alleviated some waiting time. Not so. I actually waited approximately 1 hour longer than anticipated. They even tried to finance me with Lexus Credit by giving me the same rate as my institution. I told them beforehand that I would consider it had they come down on price, but that didn't happen. Needless to say, I caught it by reading over the documentation and told them that I was sticking with my own financing. Once that was corrected, I was in & out of finance within 10 minutes. As far as Larry Bassett is concerned, he was professional and easy to work with. In conclusion, If I were ever to get a Lexus, I'd give Nalley Lexus a go at it. Very nice facilities and Larry is a good man!!. More

Great car buying experience Mr. Bassett was very courteous throughout the whole buying process. He took his time to answer all of my questions and made sure that I didn't leave Mr. Bassett was very courteous throughout the whole buying process. He took his time to answer all of my questions and made sure that I didn't leave the dealership without explaining the important features of my new car. I felt comfortable that I was getting a good deal. I would definitely recommend him to a friend. More

Respectful, Competent, Professional I can’t express my satisfaction working with Chad Douglas. I had been searching for a Lexus for several months; researching different models, compari I can’t express my satisfaction working with Chad Douglas. I had been searching for a Lexus for several months; researching different models, comparing the changings in the year of the vehicle, and most importantly looking for the best deal! I had my doubts about talking to a Sales Associate about what car to buy, as I didn’t want to be pushed toward a certain vehicle or convinced of their opinion. Chad not only remained very patient throughout our purchase but he had all the answers to questions we had about the different models. Chad never gave me the impression he was trying to sell me anything, he always seemed concern if I was happy with the choices in the year, make and model we were looking at. Chad was quick to response to phone calls or answer any time I had called. Lastly, Chad never quoted an unfair price. I was stubborn and followed his offers by calling other dealerships but Chad and the team at Nalley Lexus Galleria in Smyrna gave us a great price other dealers hardly wanted to match. More

Mr. Lawrence Doby is an Awesome !!!! I had been looking online for a 2010-2013 Acura TL that was black with the technology package for over a year. I was very hesitant on visiting a deale I had been looking online for a 2010-2013 Acura TL that was black with the technology package for over a year. I was very hesitant on visiting a dealership as I simply didn't want to deal with the back and forth with a salesmen. Further, I am a single women and there are so many horror stories that women encounter when they proceed to purchase a new vehicle. Lastly, this was my 1st time purchasing a vehicle alone so the thought of buying a vehicle was much more intimidating. Yet, I knew it was time to move forward with car shopping in July 2015 as my current vehicle is older and I needed something more dependable. After dealing with Mr. Doby, I can honestly say that purchasing my Acura was a breeze. He was honest, professional, understanding, and knowledgeable. Most importantly he was not pushy or overbearing which I really appreciated. Even after the vehicle was purchased, he was very responsive on getting a minor issue resolved. I stopped by for an oil change recently and just to say hello. Once again, Mr. Doby made sure I was happy with my routine oil change. Mr. Doby and the staff at Nalley Lexus Galleria by far have exceeded my expectations. The level of customer service and professionalism with anyone that I have encountered at Nalley Lexus – Galleria has been outstanding. I would highly recommend anyone in the market for a new vehicle to stop by to see Mr. Doby. More

Pleasure Dealing With Nalley Lexus and Lawrence We had been looking for a used Chevy Tahoe ('08) for some time. We found one we liked at Nalley Lexus on www.autotrader.com. Called and had the good f We had been looking for a used Chevy Tahoe ('08) for some time. We found one we liked at Nalley Lexus on www.autotrader.com. Called and had the good fortune of dealing with Lawrence Doby. Lawrence was very professional to deal with. Once we negotiated a deal, the car had an outstanding issue. Lawrence took care of it quickly and professionally. It would be our pleasure to deal with him again (and Nalley Lexus), and to recommend him to friends and family. More

Professional and Courteous I bought my first Lexus from Nalley Lexus and I found the entire staff to be very professional and courteous. I was fortunate to be able to work with I bought my first Lexus from Nalley Lexus and I found the entire staff to be very professional and courteous. I was fortunate to be able to work with Chad Douglas who was very knowledgable and took the time necessary to answer all my questions. He made the entire buying process run smoothly and made the experience pleasant. I would recommend Nalley Lexus and Chad to my friends and family. More