Nalley Lexus Galleria

Terrible Customer Experience I visited this dealership with the intentions of assisting my sister in law with the purchase of her first vehicle. I initially dealt with Randy Autr I visited this dealership with the intentions of assisting my sister in law with the purchase of her first vehicle. I initially dealt with Randy Autry who was terrific. As soon as we began to negotiate the price, he advised he needed to go speak with his manager. In walks Shawn Camay and all I can say is, "Wow". Shawn was pushy, arrogant and advised us that it was, "Getting Late" and he did not want to waste our time. The negative attitude he displayed was enough to make us leave the dealership. I complained to the general manager on the way out and he was apologetic. Buyers beware if you are dealing with your sales guy and he advises he has to go get his manager. If Shawn Camay walks in the door I would recommend either leaving or asking to deal with another manager. I can honestly say he provided the rudest customer experience that I have ever had to deal with. More

"Horace McMillan - Best Sales Consultant" 1) Knowledgeable about Lexus 2) Listens and answers all questions 3) Prompt follow-up 4) Courteous, helpful and friendly 5) Thanked me 1) Knowledgeable about Lexus 2) Listens and answers all questions 3) Prompt follow-up 4) Courteous, helpful and friendly 5) Thanked me for my business Horace McMillan is my "GO TO" sales consultant for the future. Brenda C. Smith More

Horace McMillian , Great Salesman/Return Customer I purchased a Mercedes C250 2012 from Nalley in 2014 from salesman Horace McMillian. When I was in an accident and totaled the Mercedes I went back to I purchased a Mercedes C250 2012 from Nalley in 2014 from salesman Horace McMillian. When I was in an accident and totaled the Mercedes I went back to Nalley and purchased a 2014 Lexus. Horace gave us the same great service and attention he gave back in 2014, More

Terrific salesman! Our experience at Nalley Lexus with Horace McMillan could not have been better! Horace is very knowledgeable about the Lexus product and has a great d Our experience at Nalley Lexus with Horace McMillan could not have been better! Horace is very knowledgeable about the Lexus product and has a great deal of patience. He is an excellent listener and helped us to make the right decision on a car. We urge any one interested in a Lexus to contact Horace for help. Judi Walden More

Professional Excellence My name is Robert Carr. I began working with Dwayne Lee in 2009 while I was on Active Duty stationed at Fort Gillem, after I bought my first Lexus an My name is Robert Carr. I began working with Dwayne Lee in 2009 while I was on Active Duty stationed at Fort Gillem, after I bought my first Lexus an IS 250. I requested to continue with him as my service advisor when I bought my second Lexus an RX 350. As a military commander I always stressed being time consciounce, exceptionally knowledgeable about your trade, and providing excellent customer service in dealing with customers. This is what I encountered with Dwayne Lee. He was time concious about my busy schedule then and now in my retirement. I live in Macon, GA and continue to travel to Smyrna to have my car serviced due to the courtesy and professionalism of Dwayne and the entire service department. Additionally I have reccomended my friends and church members to this dealership when thinking about purchasing and servicing their Lexus vehicles. What a positive spin on customer service in a time when it seems to be fadding away in business. Nalley thank you for having Dwayne Lee who has set and continues to hold up the standard. More

Terrific to work with I recently purchased a 2016 GX 460 from Nalley Lexus in Marietta. They were extremely easy to work with. No pressure whatsoever - just great informat I recently purchased a 2016 GX 460 from Nalley Lexus in Marietta. They were extremely easy to work with. No pressure whatsoever - just great information and a willingness to make the purchase a smooth transaction. Lawrence Doby was my sales person and he made this the easiest car purchase I have ever experienced. Lawrence provided incredible service before and after the sale. I would not hesitate to recommend working with this dealership and Lawrence in particular. More

Great Lease Deal Lawrence Doby made my first experience of leasing a car a great one and I would highly recommend him if you are considering leasing a car. Lawrence Doby made my first experience of leasing a car a great one and I would highly recommend him if you are considering leasing a car. More

The Dealership's Staff DON"T live up to their Word. The matter of LAFAYETTE B. MARTIN: On May 15th, 2016, we purchased a 2009 Lexus ES350 for my mother of 80 years old. We needed a second car because sh The matter of LAFAYETTE B. MARTIN: On May 15th, 2016, we purchased a 2009 Lexus ES350 for my mother of 80 years old. We needed a second car because she needed to get back and forth to physician appointments. Although, the vehicle didn't have an operating air conditioning system, we were informed if we wanted to get the price we desired for the car we had to complete the paperwork that night. We trusted the management that they would repair the air-conditioning and all of the other issues that were identified on the vehicle. We waited ONE week before the car was ready for delivery. At the time of delivery, we noticed that several matters had not been remedied and was assured that they would be taken care of. In fact, the salesperson told us that they had invested $1,800 in a brand new air condition system. Although, we were a little disheartened about the other items, we took the car. In less than 48 hours we were on the telephone with the salesperson informing him that the air conditioning wasn't working. With sweltering 90 and 100 degrees weather my mother was forced to sit in a hot car and sweat during our travels. After more than a week of telephone tag, we were finally advised to bring the car in for service. This was Saturday June 21st. We arrived at 10:00am, and we waited and waited and waited for 6 hours! When the car was finally brought to us a repaired, we got in the car turned on the air conditioner and NOTHING had changed. The same hot air was blowing. We called the Sales Manager Sean to witness what we had just experienced. He called the technician. The technician pointed a gun towards the A/C and it registered 73 degrees. They took the car back once again and we waited another hour. Delivered the car once again, HOT air! We couldn't believe it. After 7 hours of waiting, this is what we get the SAME car with the SAME issues. Sean the Sales Manager was so busy that he couldn't see us or discuss this horrific situation. Now on to matter number 2: The audio system doesn't work. Music plays out of one speaker, we attempted to adjust it and to no avail, we still get one speaker sound in a 6 speaker vehicle. Moreover, when you're using the Bluetooth system, you might get the telephone of the radio coming through! Perhaps when they were repairing the air conditioning system they created an electrical issue. Number 3, the direction indicators for the AC are broken. We provided the broken ones to Sean on 6/21, he promised he would look into getting them ordered. We have called, and called and called and finally after three weeks, he stated "They sent me the wrong" parts. Really..........Now for the straw that broke the camel's back, we drove to Miami to celebrate my mother's 80th Birthday. For 10 hours we sweated to the point we had to pull over to a rest stop because my mom was feeling faint. In Miami each day we were there 6/23-6/29, we were miserable in a vehicle that has been deemed "Luxurious". I am saddened that we were taken advantaged of from the onset. The fact that they would do this to an 80-year-old woman is almost unforgiveable. And certainly our treatment should not be accepted by management. All we desire is to have a properly running vehicle. Yes, Sean, we have heard you comment on a number of occasions that this is a used vehicle. However, this is NOT an ordinary used vehicle.... it’s a LEXUS! While we were there we witnessed a marked difference in the manner in which "some" customers were being treated and the manner in which "WE" were! No we aren't rich, we didn't buy an $87,000 vehicle, however, that does NOT negate our worth. Because by the time I post this on Facebook, and Instagram to my more than 500 friends, money won't be so important. Just repair our car satisfactorily. If you spent $1,800 on a new air-conditioning system that doesn't work, take it back, get a new one install it and let's part ways. No-one should have to suffer the way have a Lexus!! I am filing a complaint with the BBB and our next stop is the media. We are going to put the face of our 80-year-old mother sweating in her car on every news station that we can! This is not right and you should be compelled to make it RIGHT! OR just give us our money back and we will buy a Lexus from another dealership! Thank you and I may be reached at (786) 707-1249. More

EXCELLENT BUYING EXPERIENCE Truly wonderful sales experience. Randy was SUPERB. No games, No xx, No Dealer run around. Straight shooter from the first dealer visit. Excellent Truly wonderful sales experience. Randy was SUPERB. No games, No xx, No Dealer run around. Straight shooter from the first dealer visit. Excellent service. Thank you Randy and Thank you Lexus. I was EXTREMELY pleased with the service I received at Nalley from Randy and the Sales Manager Joel Murray. More

Exceptional customer service Horace Mcmillan provides exceptional customer service even after the sale is final, this is why I am a returning customer. He is willing to go above Horace Mcmillan provides exceptional customer service even after the sale is final, this is why I am a returning customer. He is willing to go above and beyond to help his customers even if the issue is not sales related. Finally, he knows his customers so, he never tries to sale you something you don't want this type of salesmen are hard to find. Thanks Horace and Nalley Lexus on a job well done. More