Nalley Lexus Galleria

Horrible service during the transaction and after the sale I could write a novel on the screw ups by the finance department during the transaction. I had to take it all the way to Bill Waibel. Bill did resolve I could write a novel on the screw ups by the finance department during the transaction. I had to take it all the way to Bill Waibel. Bill did resolve the issue (kind of) but with no apologies and had a I cant believe I'm being bothered attitude. Fast forward 5 months and my lien holder still doesn't have the title. I contacted the dealership who said they would get it resolved. Weeks went by and no updates. Earlier this week I contacted Bill again. Several days have passed and I have not heard one word from Bill. If this is his way of leading by example I cant fault anyone else who contributed to this mess More

Had a great experience! Great experience. No pressure, but honest information given by Mr. Bassett. Additionally, he was well acquainted with the features of the car. He was Great experience. No pressure, but honest information given by Mr. Bassett. Additionally, he was well acquainted with the features of the car. He was very knowledgeable and demonstrated features so that I did not feel intimidated by the vehicle. More

Consistent Service Let me start by saying I have purchased 3 cars from Nalley Lexus Smyrna because they normally do the best at meeting my car needs within my budget. A Let me start by saying I have purchased 3 cars from Nalley Lexus Smyrna because they normally do the best at meeting my car needs within my budget. Anytime I have had a problem with anything (i.e. service, purchasing process ect) the GM Bill Waibel has personally stepped in and rectified the issue. I just picked up my car from service yesterday having done a 30K service, purchasing 4 tires, an alignment and an in cabin air filter. Of course the bill for these services was hefty but was overall the best deal in town. Plus my services took 2 days to complete so Jennifer, my service advisor, quickly put me in a loaner. She emailed, called and texted me throughout my service process, which helped me feel connected the entire time. There is no perfect car dealership but Nalley Lexus Smyrna does a pretty good job of providing good customer service. More

Honesty & Extremely knowledgeable I've had the pleasure of working with Chad in leasing a new vehicle. He is extremely knowledgeable about all automobile brands and is very open and h I've had the pleasure of working with Chad in leasing a new vehicle. He is extremely knowledgeable about all automobile brands and is very open and honest with his customers. He never tries to pressure sell and listens to his customers vs. trying to change their mind or force them into something they're not looking for. I've worked with many car sales representatives over my lifetime and working with Chad had been one of the best car experiences in my life. Thank you for all your help, Sam G. More

Best Lexus Service Center in Atlanta! I purchased my Lexus RX350 in April 2015 and want to personally acknowledge Chris Wells in the service department! Chris exceeded my expectations when I purchased my Lexus RX350 in April 2015 and want to personally acknowledge Chris Wells in the service department! Chris exceeded my expectations when I've taken my car in for scheduled maintenance and goes above and beyond to make my experience stress free! If you want a kind, honest, knowledgeable service representative - call Chris Wells - he's the best of the best! More

Terrible A terrible, terrible (did I say "terrible?") experience! Five years ago, I bought my new ES 350 with a PLATINUM Extended Warranty (7 years). When I A terrible, terrible (did I say "terrible?") experience! Five years ago, I bought my new ES 350 with a PLATINUM Extended Warranty (7 years). When I went for my service last week, not only did they refuse to honor it, they said that they had *no* record of it. I asked both the agent and his manager to check on that first, before we dealt with the other issues of honoring it. They did not. After arguing the point with them, I finally gave up and left. On the way back home, I called their sales department and spoke with the gentleman who had sold me the car. In less than five minutes he was able to confirm that I did indeed have the PLATINUM Extended Warranty and that it was still valid. I called the Service department immediately and left a message with the agent who first told me that there was no record of my extended warranty. He is yet to have the basic courtesy even to return my call. Given that the Service Department is right next to the Sales Department in the same facility, I have to wonder at the incredible level of incompetence that exists in the Service department. Perhaps even worse, I have to wonder at the incredible disregard for customers that exists there. Given that my car is more than four years old, there is the potential for me to make a $40-50K purchase soon. So, they blew that because of their incompetence, a $300 decision, and a couldn't-care-less attitude. I haven't even gone into the technical details of their objection. The above will suffice to justify my rating. Update: After the bad review I wrote (see below), a manager contacted me. When I spoke with him, it turned out to be a misunderstanding. He was actually from another dealership, nothing to do with Nalley or Lexus.. But, he was so helpful that he offered to call someone he knew at Nalley Lexus, and very graciously did so. After a few days, a manager from Nalley called me, noted some information, and said he would call me back soon. That was almost a month ago, and he has not bothered to call. So, Nalley has compounded an epic fail in their physical location with an epic fail in service over the telephone! More