Nalley Lexus Galleria

GREAT EXPERIENCE Thanks to Randy Autrey this was the most pleasant vehicle purchase that I have made in my 72 years. He has GREAT customer Service skills. He fou Thanks to Randy Autrey this was the most pleasant vehicle purchase that I have made in my 72 years. He has GREAT customer Service skills. He found out what my friend who I agreed to help find a vehicle needed. Found the vehicle at the Nexus Lexus Roswell sire and picked it up and brought it to Nalley Galleria. We fell in live with it and purchased it today. My wife and I purchased a 2013 R X 350 from Nalley Lexus Galleria and we were treated fairly then so we came back and could not me more pleased with the outcome.at Nalley Lexus at the Galleria. Thank you Randy Autrey, Elmer Prather More

Git'r Done! Daniela was personable, sincere and she truly worked to get me the deal I wanted. I cannot say enough good things about the experience she provided. Daniela was personable, sincere and she truly worked to get me the deal I wanted. I cannot say enough good things about the experience she provided. More

Great new car buying experience with Chad Douglas We worked with Chad by phone and email on a new Lexus NX for a couple weeks and did not even meet him until the day we picked up the car because we ar We worked with Chad by phone and email on a new Lexus NX for a couple weeks and did not even meet him until the day we picked up the car because we are from 4 hours away. Nonetheless, he was very patient and honest throughout the process as he worked to get us not just the best deal around but also to acquire the exact match we wanted located in Florida. He gave us his personal number and always responded promptly to any questions we had, and we never felt pressured. Highly recommended. More

Efficient and Friendly, that's Larry Bassett. Larry Bassett and the Nalley team found the pre-owned car I wanted and worked with me to be sure I was comfortable with the car and financing. The en Larry Bassett and the Nalley team found the pre-owned car I wanted and worked with me to be sure I was comfortable with the car and financing. The entire process was smooth and seamless from the test drive to signing the purchase documents. I recommend them highly. More

The Devil is in the Details As there is limited space on the comment card left on my dash after my visit on March 29, 2016, I will submit my feedback of the visit here. Upon As there is limited space on the comment card left on my dash after my visit on March 29, 2016, I will submit my feedback of the visit here. Upon arrival the valet was speedy and courteous in greeting me for my 7 A. M. appointment. I was then instructed to go straight into my advisor, Jennifer Rhodes', office where she was busy sorting through voicemails and asked me to excuse her while she continued to do so. After a speedy and polite discussion about the nature of my visit, Jennifer saw me off to the waiting area. Upon stopping by the unmanned barrista counter for tea, two other parrons formed a line behind me waiting for the barrista to return. Minutes later when he did, he went about setting up his station without acknowledging any of us for several moments then finally looked up and offered a "what do you need" sort of stare sans a verbal greeting or acknowledgement. Once I received the hot water I requested for my tea, I found a spot in the waiting area adjacent to the workroom and watched the techician inspect & service my vehicle. He appeared to give my car a thorough inspection and performed my oil service very quickly which I found impressive. He finished up just after 7:30 A. M., merely 30 minutes after my arrival (stars across the board for speed). However it was after 8:30 A. M. before Jennifer came to tell me my car was ready--nearly an hour later. I anticipated a delay due to the car wash but certainly not an hour. And I most certainly did not anticipate the labor charge ($36) that I was charged as it was double the rate I pay at Hennessey Lexus of Atlanta ($18) on Peachtree Industrial, where I usually have my vehicle serviced. When I addressed it with Jennifer, she suggested that Hennessey may use a different oil blend but upon inspection of invoices from both dealers, the only difference is the labor rate which is a bit disgusting. After settling my bill and retuning to my vehicle, I noticed that my reminder oil service sticker had not been replaced. I went back inside to ask Jennifer about it and she printed one out that said I should return at 178,780 miles but my vehicle only has 123,788 miles. So the reminder would have me return after 55,008 miles when the engine will surely have failed. All in all, I was displeased with this visit and would not recommend this service department. More