Nalley Lexus Galleria

The Dealership's Staff DON"T live up to their Word. The matter of LAFAYETTE B. MARTIN: On May 15th, 2016, we purchased a 2009 Lexus ES350 for my mother of 80 years old. We needed a second car because sh The matter of LAFAYETTE B. MARTIN: On May 15th, 2016, we purchased a 2009 Lexus ES350 for my mother of 80 years old. We needed a second car because she needed to get back and forth to physician appointments. Although, the vehicle didn't have an operating air conditioning system, we were informed if we wanted to get the price we desired for the car we had to complete the paperwork that night. We trusted the management that they would repair the air-conditioning and all of the other issues that were identified on the vehicle. We waited ONE week before the car was ready for delivery. At the time of delivery, we noticed that several matters had not been remedied and was assured that they would be taken care of. In fact, the salesperson told us that they had invested $1,800 in a brand new air condition system. Although, we were a little disheartened about the other items, we took the car. In less than 48 hours we were on the telephone with the salesperson informing him that the air conditioning wasn't working. With sweltering 90 and 100 degrees weather my mother was forced to sit in a hot car and sweat during our travels. After more than a week of telephone tag, we were finally advised to bring the car in for service. This was Saturday June 21st. We arrived at 10:00am, and we waited and waited and waited for 6 hours! When the car was finally brought to us a repaired, we got in the car turned on the air conditioner and NOTHING had changed. The same hot air was blowing. We called the Sales Manager Sean to witness what we had just experienced. He called the technician. The technician pointed a gun towards the A/C and it registered 73 degrees. They took the car back once again and we waited another hour. Delivered the car once again, HOT air! We couldn't believe it. After 7 hours of waiting, this is what we get the SAME car with the SAME issues. Sean the Sales Manager was so busy that he couldn't see us or discuss this horrific situation. Now on to matter number 2: The audio system doesn't work. Music plays out of one speaker, we attempted to adjust it and to no avail, we still get one speaker sound in a 6 speaker vehicle. Moreover, when you're using the Bluetooth system, you might get the telephone of the radio coming through! Perhaps when they were repairing the air conditioning system they created an electrical issue. Number 3, the direction indicators for the AC are broken. We provided the broken ones to Sean on 6/21, he promised he would look into getting them ordered. We have called, and called and called and finally after three weeks, he stated "They sent me the wrong" parts. Really..........Now for the straw that broke the camel's back, we drove to Miami to celebrate my mother's 80th Birthday. For 10 hours we sweated to the point we had to pull over to a rest stop because my mom was feeling faint. In Miami each day we were there 6/23-6/29, we were miserable in a vehicle that has been deemed "Luxurious". I am saddened that we were taken advantaged of from the onset. The fact that they would do this to an 80-year-old woman is almost unforgiveable. And certainly our treatment should not be accepted by management. All we desire is to have a properly running vehicle. Yes, Sean, we have heard you comment on a number of occasions that this is a used vehicle. However, this is NOT an ordinary used vehicle.... it’s a LEXUS! While we were there we witnessed a marked difference in the manner in which "some" customers were being treated and the manner in which "WE" were! No we aren't rich, we didn't buy an $87,000 vehicle, however, that does NOT negate our worth. Because by the time I post this on Facebook, and Instagram to my more than 500 friends, money won't be so important. Just repair our car satisfactorily. If you spent $1,800 on a new air-conditioning system that doesn't work, take it back, get a new one install it and let's part ways. No-one should have to suffer the way have a Lexus!! I am filing a complaint with the BBB and our next stop is the media. We are going to put the face of our 80-year-old mother sweating in her car on every news station that we can! This is not right and you should be compelled to make it RIGHT! OR just give us our money back and we will buy a Lexus from another dealership! Thank you and I may be reached at (786) 707-1249. More

EXCELLENT BUYING EXPERIENCE Truly wonderful sales experience. Randy was SUPERB. No games, No xx, No Dealer run around. Straight shooter from the first dealer visit. Excellent Truly wonderful sales experience. Randy was SUPERB. No games, No xx, No Dealer run around. Straight shooter from the first dealer visit. Excellent service. Thank you Randy and Thank you Lexus. I was EXTREMELY pleased with the service I received at Nalley from Randy and the Sales Manager Joel Murray. More

Exceptional customer service Horace Mcmillan provides exceptional customer service even after the sale is final, this is why I am a returning customer. He is willing to go above Horace Mcmillan provides exceptional customer service even after the sale is final, this is why I am a returning customer. He is willing to go above and beyond to help his customers even if the issue is not sales related. Finally, he knows his customers so, he never tries to sale you something you don't want this type of salesmen are hard to find. Thanks Horace and Nalley Lexus on a job well done. More

Very easy car buying experience. Larry was extremely nice and did not try to pressure me into buying anything. He just politely answered my questions and tried help me out in any way Larry was extremely nice and did not try to pressure me into buying anything. He just politely answered my questions and tried help me out in any way that he could. More

Amazing car buying experience Larry was very helpful with extraordinary service. He was very detail-oriented. He answered all questions in a timely manner & went above & beyond to Larry was very helpful with extraordinary service. He was very detail-oriented. He answered all questions in a timely manner & went above & beyond to create a wonderful car buying experience. I'm grateful to have him as my car salesman. Overall, I'm very happy with my purchase. I would definitely refer my friends & family. More

The don't back up their cars!!! I purchased a used vehicle from this dealership along with an extended warranty. Within a month I was having issues with the car, took it in to have i I purchased a used vehicle from this dealership along with an extended warranty. Within a month I was having issues with the car, took it in to have it checked out had numerous issues with the car. The extended warranty refuses to do repair because they are considered pre-existing. I have contacted the dealership on several occasions to be told over and over I'll call you back, even from one of the managers. No one has returned my call. I'm now looking at several thousand dollars in repairs, but was informed on one of the many calls I made that they usually don't sell cars with this many problems so I guess that should make it okay. More

Demond was awesome! We just purchased our second vehicle from Demond at Nalley Lexus Galleria. Demond was awesome and so was the New Car Manager. The purchasing experien We just purchased our second vehicle from Demond at Nalley Lexus Galleria. Demond was awesome and so was the New Car Manager. The purchasing experience was a very smooth process. We also use the Service dept. for our first vehicle and they are awesome as well. Great Dealership!!! Byron More

Great car buying experience My wife and I were very lucky to have had Larry as our sales person for Nalley. He answered all the questions and took as much time as we needed to ex My wife and I were very lucky to have had Larry as our sales person for Nalley. He answered all the questions and took as much time as we needed to explain the computer to 2 seniors who are not very computer savvy. As a matter of fact is was after 10PM when we felt comfortable with knowing the instrumentation. This was a very enjoyable experience which is not always the case when purchasing a car. I would definitely recommend this dealership and especially Larry Bassett. More

Dishonest Was interested in a car set up a meeting. They sold the car which is fine but failed to contact to tell my wife not to drive there after I specificall Was interested in a car set up a meeting. They sold the car which is fine but failed to contact to tell my wife not to drive there after I specifically said we need an email or text if this happen. They lied and claimed he did to my wife. I will no longer be doing business with anything with the name Nalley in front. More

Loved Megan Russell Megan Russel helped make our experience on of the best yet for buying a car. She was very helpful and patient. She worked hard to get us the best deal Megan Russel helped make our experience on of the best yet for buying a car. She was very helpful and patient. She worked hard to get us the best deal possible for our budget. Will be referring all of my friends and family to her for future purchases! More