Nalley Lexus Galleria

Spend your money elsewhere I had the worst dealership experience of my life at Lexus Nalley Galleria in Smyrna. My salesperson was Tre Johnson, and the manager who ultimately d I had the worst dealership experience of my life at Lexus Nalley Galleria in Smyrna. My salesperson was Tre Johnson, and the manager who ultimately did nothing to make a bad situation right was Craig White. In response to an internet inquiry, I was sent pricing information on two vehicles by Tre Johnson. I selected one of the two vehicles and we spent the next two days negotiating a deal over email. Once we agreed on the terms of the deal, I scheduled a time to come into the dealership and do the required paperwork. ...except that when I finally arrived at the dealership, it became clear that during the course of our negotiations, Tre had switched the vehicle to a lower trim model without telling me. His response? I forgot to tell you. The effect? I was baited and switched. This experience was made all the worse by the fact that I told Tre at the beginning of our negotiations that I was leaving on a cross-country trip that same week and would have to delay my trip in order to purchase a car from him. He assured me that he would give me a deal that I couldn't get anywhere else, and that it would be worth it to delay my trip. Needless to say, it wasn't, and the result of my experience with Lexus Nalley Galleria was countless wasted hours and hundreds of dollars of additional travel expenses that amounted to nothing. When I asked to speak to a manager, I was introduced to Craig White. After explaining the horrible experience that I had just had to him, his response was essentially, "Sorry, he made a mistake." He did nothing to make the situation right. I ended up purchasing a vehicle from another dealership, where I was treated properly. And that is exactly where I would recommend you spend your money, at another dealership. (Mr. Waibel, please save the conciliatory message with your phone number. I have no intention of calling you to subject myself to further mistreatment by your dealership. If you actually have any desire to make anything right, my contact information is easy enough for you to find.) More

Nally Lexus Service Department, Honesty and integrity My husband and I purchase a 2008 LS 460 2 years 4 month. We have never had a problem with our car. On August 30,2016 We tried to starting the car up, My husband and I purchase a 2008 LS 460 2 years 4 month. We have never had a problem with our car. On August 30,2016 We tried to starting the car up, We could not get it to start, finally it cranked up, the dash board indicated, see dealer for maintenance. We were apprehensive about the cost and repairs. My husband decided to take the car to Nally Lexus for service, Zack a service advisor explain to my husband he could not find any wrong with the car and the battery needed be charged up. The service department cleaned the battery and detailed my car and charge my husband $00.00 dollars. We appreciate the Honesty and integrity of Nally Lexus Service department. I will return for service again and again. The Byrd's More

Great experience! Horace was a great salesperson. Met our time deadlines, had the paperwork prepared when we arrived, and serviced our needs to getting the car cleaned Horace was a great salesperson. Met our time deadlines, had the paperwork prepared when we arrived, and serviced our needs to getting the car cleaned up (pre-owned)! More

Terrible Customer Experience I visited this dealership with the intentions of assisting my sister in law with the purchase of her first vehicle. I initially dealt with Randy Autr I visited this dealership with the intentions of assisting my sister in law with the purchase of her first vehicle. I initially dealt with Randy Autry who was terrific. As soon as we began to negotiate the price, he advised he needed to go speak with his manager. In walks Shawn Camay and all I can say is, "Wow". Shawn was pushy, arrogant and advised us that it was, "Getting Late" and he did not want to waste our time. The negative attitude he displayed was enough to make us leave the dealership. I complained to the general manager on the way out and he was apologetic. Buyers beware if you are dealing with your sales guy and he advises he has to go get his manager. If Shawn Camay walks in the door I would recommend either leaving or asking to deal with another manager. I can honestly say he provided the rudest customer experience that I have ever had to deal with. More

"Horace McMillan - Best Sales Consultant" 1) Knowledgeable about Lexus 2) Listens and answers all questions 3) Prompt follow-up 4) Courteous, helpful and friendly 5) Thanked me 1) Knowledgeable about Lexus 2) Listens and answers all questions 3) Prompt follow-up 4) Courteous, helpful and friendly 5) Thanked me for my business Horace McMillan is my "GO TO" sales consultant for the future. Brenda C. Smith More

Horace McMillian , Great Salesman/Return Customer I purchased a Mercedes C250 2012 from Nalley in 2014 from salesman Horace McMillian. When I was in an accident and totaled the Mercedes I went back to I purchased a Mercedes C250 2012 from Nalley in 2014 from salesman Horace McMillian. When I was in an accident and totaled the Mercedes I went back to Nalley and purchased a 2014 Lexus. Horace gave us the same great service and attention he gave back in 2014, More

Terrific salesman! Our experience at Nalley Lexus with Horace McMillan could not have been better! Horace is very knowledgeable about the Lexus product and has a great d Our experience at Nalley Lexus with Horace McMillan could not have been better! Horace is very knowledgeable about the Lexus product and has a great deal of patience. He is an excellent listener and helped us to make the right decision on a car. We urge any one interested in a Lexus to contact Horace for help. Judi Walden More

Professional Excellence My name is Robert Carr. I began working with Dwayne Lee in 2009 while I was on Active Duty stationed at Fort Gillem, after I bought my first Lexus an My name is Robert Carr. I began working with Dwayne Lee in 2009 while I was on Active Duty stationed at Fort Gillem, after I bought my first Lexus an IS 250. I requested to continue with him as my service advisor when I bought my second Lexus an RX 350. As a military commander I always stressed being time consciounce, exceptionally knowledgeable about your trade, and providing excellent customer service in dealing with customers. This is what I encountered with Dwayne Lee. He was time concious about my busy schedule then and now in my retirement. I live in Macon, GA and continue to travel to Smyrna to have my car serviced due to the courtesy and professionalism of Dwayne and the entire service department. Additionally I have reccomended my friends and church members to this dealership when thinking about purchasing and servicing their Lexus vehicles. What a positive spin on customer service in a time when it seems to be fadding away in business. Nalley thank you for having Dwayne Lee who has set and continues to hold up the standard. More

Terrific to work with I recently purchased a 2016 GX 460 from Nalley Lexus in Marietta. They were extremely easy to work with. No pressure whatsoever - just great informat I recently purchased a 2016 GX 460 from Nalley Lexus in Marietta. They were extremely easy to work with. No pressure whatsoever - just great information and a willingness to make the purchase a smooth transaction. Lawrence Doby was my sales person and he made this the easiest car purchase I have ever experienced. Lawrence provided incredible service before and after the sale. I would not hesitate to recommend working with this dealership and Lawrence in particular. More

Great Lease Deal Lawrence Doby made my first experience of leasing a car a great one and I would highly recommend him if you are considering leasing a car. Lawrence Doby made my first experience of leasing a car a great one and I would highly recommend him if you are considering leasing a car. More