Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Lexus Galleria
Smyrna, GA
455 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 455 reviews
March 20, 2019
Great new car buying experience! Follow-up... not so much This was the first time ever that I did not waste hours and hours of my time in a dealership trying to strike the right balance between their drive-ou This was the first time ever that I did not waste hours and hours of my time in a dealership trying to strike the right balance between their drive-out price and my "feel good", ready to buy price. All was quickly negotiated over the phone, the follow-up and commitment was fast, meticulous, and 100% perfect in every way. In summary, my wife is happy and loves her new ride. Follow-up: Post purchase communications were slow, and somewhat suspect. Purchasing new was great but we were disappointed on the paperwork follow through. UPDATE: MAY 10th - Communications are improving. Just got a text message that my review cost someone $500 because of my failure to give them all "10's" on the Lexus survey. If you tell me you mail something personally, and it is postmarked a week later than the date you stated, is that a problem? UPDATE: May 10th again - Communications continue to improve. Within a few minutes of posting my comments above, the salesperson responded quickly via text, but hung up on me over the phone. I would copy what he posted but that would get this review flagged for removal because of his choice of words. I now understand some of the other comments regarding this salesperson. I no longer recommend anyone work with this guy. More
by Mike B.
Employees Worked With
Karl Magnusson
February 25, 2019
Great sales experience Chad was amazing. He listened to what we wanted and found the perfect car and didn’t leave us waiting forever. Highly recommend using Chad if you are Chad was amazing. He listened to what we wanted and found the perfect car and didn’t leave us waiting forever. Highly recommend using Chad if you are in the market for a car. More
by Jkdre
Employees Worked With
Chad Douglas
January 26, 2019
The most best sale mans ever see in life 1/26/2019 went inside with my sister and friend. test drive 2019 Lexus ES F sport . Complete purchasing went so smooth and easy going. WINSTON PETERS 1/26/2019 went inside with my sister and friend. test drive 2019 Lexus ES F sport . Complete purchasing went so smooth and easy going. WINSTON PETERS our car salesman he was very nice, intelligent, polite, and well manner. He make any customer very comfortable. Best Lexus sale man I ever see. comparing to most other dealership around in Georgia I grantee he is best as in the chosen one. Thank you Nalley Lexus of Smyrna (Galleria) More
by Jin Chen
Employees Worked With
Winston Peters
January 08, 2019
Take Your Business Elsewhere I bought a car from Nalley Lexus Smyrna while I was in town in late November 2018. As of January 8, 2019, I still have not received ANY of the paperwo I bought a car from Nalley Lexus Smyrna while I was in town in late November 2018. As of January 8, 2019, I still have not received ANY of the paperwork for the car, including receipts or loan payment information. Strike 1. A week and a half ago (a whole month after I bought the car), I got a message from Michael Furse saying that Maryland required proof of insurance to complete the titling process. I sent it and expected the process to be complete by now. Now, my temporary tag has expired, and the state of Maryland has no record of the vehicle at all, meaning Nalley Lexus has failed to submit any of the titling paperwork for the car, long after the 30 day window. When I called to ask why the paperwork was missing, Michael Furse initially told me "It doesn't look like there's anything missing" and "we'll contact you if there's an issue with the titling process". When I called again yesterday, the day my Georgia temporary tag expired, I was told "some fees had not been paid". I made the mistake of expressing interest in paying the fee at the same time I requested proof of the fees. The person in charge of handling this case at the Tag and Title department, Shenika, "forgot to send [proof]" to me when I requested it, and instead, told the finance department I was interested in paying the fees. Strike 2. The "proof" I have received is an invoice dated December 21 that includes far more fees than indicated on the contract I signed about a month before the invoice was even written. For some reason, this information would never have reached me if I hadn't called to ask what the hold-up was. Strike 3. At the moment, I cannot legally drive my car, and will not be able to do so until 4 to 6 weeks after Nalley Lexus finishes their paperwork and submits it all, which may take an additional 4 to 6 weeks at this rate. I strongly recommend taking your business elsewhere if you are considering Nalley Lexus, especially if you are from out of state. More
by Disgruntled Customer
Employees Worked With
Shenika Mason, Michael Furse, Paul Rutkowski
January 01, 2019
Calm Purchase~ enjoyable! Chad was hand picked by me after prayer! I needed a salesman that would listen to my needs and not push. What a pleasure Chad was from beginning to en Chad was hand picked by me after prayer! I needed a salesman that would listen to my needs and not push. What a pleasure Chad was from beginning to end. This is the type individual we need more of at dealerships. Thank you so much Chad, Bill, Marlon, Ryan~ (Marlon even came out of his way to meet & greet me), all such gentlemen & you make it easy to remember all your names! 😁 Blessings to you all in the New Year. More
by Kbhester
Employees Worked With
Bill Waibel, Chad Douglas, Marlon Woodmore, Ryan McVicker
December 28, 2018
Outstanding service as always! Chad Douglas is my go to guy for buying or leasing cars. He is not your typical high pressure sales guy. He makes you feel completely comfortable at a Chad Douglas is my go to guy for buying or leasing cars. He is not your typical high pressure sales guy. He makes you feel completely comfortable at all times. He spends time finding you the best car and deal possible. He is the only person I will deal with when it comes to buying or leasing. He contacts me periodically to check in and share info on the newest models. He spends time with you educating you about any car your interested in and never pressures you to make a quick decision. He is passionate about what he does and he is an extremely kind person. I am looking to get a new car in 2019 and I will be contacting Chad to help me pick the perfect one! I highly recommend Chad to anyone looking for a car. - Roger W. (Canton GA) More
by RWebb73
Employees Worked With
Chad Douglas
December 12, 2018
Excellent experience Buying a car can often be a painful, aggravating experience. At Nalley Lexus I worked with Chad Douglas and couldn’t have been happier with the outco Buying a car can often be a painful, aggravating experience. At Nalley Lexus I worked with Chad Douglas and couldn’t have been happier with the outcome. He listened to my needs and found a car that worked perfectly for me. Also provided help having it delivered to me in another state. This won’t be the last Lexus I buy from Chad at Nalley. More
by GK
Employees Worked With
Chad Douglas
December 03, 2018
Chad Douglas is Outstanding! I have personally owned 11-13 Lexus vehicles since my first LS400 in 1990. We have experienced a number of salespeople over the last 18 years, but non I have personally owned 11-13 Lexus vehicles since my first LS400 in 1990. We have experienced a number of salespeople over the last 18 years, but none as efficient and personable as Chad Douglas. My purchase of a 2018 LC500 and the trade of my Mercedes SL500 was all done over the phone as I live in Texas. Chad and Nalley Lexus helped to make this purchase enjoyable. Thank you!!! Larry K. More
by Larry K.
Employees Worked With
Chad Douglas, Greg Taylor
November 16, 2018
Michael Furse and Nalley Lexus Galleria Top Dealer Award Michael Furse was very helpful ,kind and pleasant.. ..one of the best Sales representatives we have dealt with. Quick, professional, right to the poin Michael Furse was very helpful ,kind and pleasant.. ..one of the best Sales representatives we have dealt with. Quick, professional, right to the point without any pressure.. We would highly recommend working with Michael, when you make your appointment stop by or call in, requesting Michael Furse will insure you are taken care . with sincerity and integrity. More
by Midtown Atlanta
Employees Worked With
Michael Furse
November 12, 2018
Michael Furse and Nalley Lexus Galleria are at the top" Michael Furse is very personable and knowledgeable about The Lexus Product. We have had the pleasure of owning six vehicles from Nalley. We highly r Michael Furse is very personable and knowledgeable about The Lexus Product. We have had the pleasure of owning six vehicles from Nalley. We highly recommend you go to Nalley first and save yourself some time .Michael Hurst of Nalley Lexus with his pleasant interactions and knowledge will make sure your happy. Less^ More
by TD.Taylor
Employees Worked With
Michael Furse
