Nalley Lexus Galleria

feel ripped off Will not take car back. Less than 124,000 miles and they want $9,550 for repairs.They have worked on car all these years and not do this. Will not take car back. Less than 124,000 miles and they want $9,550 for repairs.They have worked on car all these years and not do this. More

Easy Transparent Car buying Experience. Chad was wonderful to work with. He made the car buying process easy and pleasant. Would definitely recommend this dealership and Chad to friends an Chad was wonderful to work with. He made the car buying process easy and pleasant. Would definitely recommend this dealership and Chad to friends and family! More

Overall a good experience I think Chad Douglas was a pleasure to work with and he was nice enough to actually pick the car up from my office to take it back to get tire sensors I think Chad Douglas was a pleasure to work with and he was nice enough to actually pick the car up from my office to take it back to get tire sensors that were unable to be placed on my LC 500 as it was very late and the dealership was closing when I bought the car. I was a bit put off which has NOTHING to do with Chad as I felt a bit blindsided and felt a lot of upselling went on after the monthly price was given to me once I was sent back to the finance department with warranties,etc that really pushed up the price monthly note seemingly disproportionately more than what was quoted to me with Vic who apparently no longer works there when I called a week ago. Chad is professional and courteous and he appears to be a stand up guy. He's also extra helpful about questions I 've had post sale and any questions I might have about this high tech vehicle I obtained from this dealership. I do think as with most dealerships you have to be willing be ready for the games from the front to the back that will be played and especially to be extra watchful when it's late and you've been there for hours and you're tired and the dealership is closing. It was the December to Remember and i'm still not quite sure if I got the deal I expected based upon what was quoted on the internet and my credit rating which is excellent and should have been a top tier. More

Helpful and friendly. Chad was very straightforward and a very friendly guy to work with. It was a pleasure buying a car from him and I will come back in the future. Chad was very straightforward and a very friendly guy to work with. It was a pleasure buying a car from him and I will come back in the future. More

problem not resolved I bought a used car. Discovered it had Hail damage. Contacted dealer and was told Bill would help. Nada. Stonewalled me all the way. Please be ca I bought a used car. Discovered it had Hail damage. Contacted dealer and was told Bill would help. Nada. Stonewalled me all the way. Please be careful when buying there More

Fast and efficient My consultant was great as he had all paperwork idone n advance, When I arrived the car was ready to go, but there was a brief delay to get into fina My consultant was great as he had all paperwork idone n advance, When I arrived the car was ready to go, but there was a brief delay to get into finance. Aside from that Karl and Ryan are real pros here and a definite asset to the brand and Nalley Lexus More

The Lexus of Lexus My wife andI had a first class experience buying our 2017 RX 350 from Karl Magnussson. He is extremely knowledgeable about the product and was very My wife andI had a first class experience buying our 2017 RX 350 from Karl Magnussson. He is extremely knowledgeable about the product and was very patient with our many many questions. The transaction was seamless from start to finish in our finance guy Larry Guarcello was very efficient . We will be recommending friends and family to Karl and the great staff at nalley Lexus More

Excellent Customer Service I really want to thank Dawn in Services for taking very good care of me from the moment I walked into the door until it was time for my car to be pick I really want to thank Dawn in Services for taking very good care of me from the moment I walked into the door until it was time for my car to be picked back up. Not only is she the pure definition of a wonderful employee but she is personable, approachable, can hold a wonderful and professional conversation and shows true and genuine concern for her customers. If it weren’t for service like hers who knows what my outcome could’ve been. She needs a promotion ASAP. Dawn if you receive this message, my family and I thank you for all you’ve done. This was my first time at this dealership they replaced a few parts, filled up my gas tank and gave me a form of transportation to get back and forth to work. They have the best customer service in the auto industry and I highly recommend this dealership!!!!!! More

Mr parker talk bad about the people he work with As a customer I just want to talk about the car not your co workers also he called my bank without me trying to pick up My check As a customer I just want to talk about the car not your co workers also he called my bank without me trying to pick up My check More

The ideal purchasing experience Working with Chad was just outstanding!!! He was more of coordinator (than a salesperson), making sure every detail was covered. His post-sale follo Working with Chad was just outstanding!!! He was more of coordinator (than a salesperson), making sure every detail was covered. His post-sale follow up was attentive to just the right measure. He addressed the two very minor issues we had with the speed and accuracy one always desires. I really cannot envision how a purchase experience could be any better than the one Chad provided. I would purchase another car with him again without question. More