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Nalley Lexus Galleria
Smyrna, GA
432 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 432 reviews
February 05, 2025
A very nice, clean dealership. They seem to be very transparent and have an impressive looking service department. I feel like my automotive needs are in good hands. They seem to be very transparent and have an impressive looking service department. I feel like my automotive needs are in good hands. More
by Sherylhooke
Employees Worked With
Nicholas Harford, Demond Morris
October 09, 2024
My bride, Natasha, of 24 years, decided that she wanted a Lexus as her next vehicle. We searched the CSRA and the internet for a vehicle and just couldn't locate the one that she wanted. After speaking with Lexus as her next vehicle. We searched the CSRA and the internet for a vehicle and just couldn't locate the one that she wanted. After speaking with Mr Martells on several vehicles on the Nalley lot, we were informed that the vehicles that we chose were sold. So, we decided to go visit the Nalley and see Mr Martells in person. He worked several hours with us until we chose and was satisfied with our vehicle. Put your cape back on CPT Kirk. Thanks for everything! Just wasn't able to talk any of the sales associates out of a Braves bobblehead. More
by slewis
Employees Worked With
Mr Mustafa Floyd, DOF, Kirk Martells
June 14, 2024
E. J., our sales representative was terrific! He went out of his way to make sure we were happy and understood all the options we weren't familiar with. He followed up with a call a few days later to make su of his way to make sure we were happy and understood all the options we weren't familiar with. He followed up with a call a few days later to make sure we were completely satisfied! Good guy to work with! We will definitely recommend Nally Lexus to our friends as well for new and used vehicles. EJ's persona, knowledge and professionalism is an asset to any company,.especially in the auto industry. More
by poor5787
Employees Worked With
E. J. Houston
May 15, 2024
Made an offer. Then sent a higher offer. I countered and they “reverted” to the original offer. Clearly some kind of pricing scheme that they use. They do not opera Then sent a higher offer. I countered and they “reverted” to the original offer. Clearly some kind of pricing scheme that they use. They do not operate with integrity. More
by Ckv143
Employees Worked With
Jason
March 08, 2024
David Sinclair 03-08-2024 Federal Trade Commission Consumer Response Center 600 Pennsylvania Avenue, NW Washington, DC 20580 Subject: Complaint Against Nalley Lexus for Deceptive Sale Commission Consumer Response Center 600 Pennsylvania Avenue, NW Washington, DC 20580 Subject: Complaint Against Nalley Lexus for Deceptive Sales Tactics Dear Sir/Madam, I am writing to file a formal complaint against Nalley Lexus regarding my recent experience with their sales tactics, which I believe to be deceptive and unethical. My experience with Nalley Lexus occurred on 02/20/2024, at their location 2750 Cobb Pkwy SE Smyrna Georgia 30080. During my visit to Nalley Lexus, I encountered multiple violations of consumer protection laws, most of which were facilitated by the Finance Manager, Vic Tran. Despite my explicit request, Mr. Tran ran my credit after being asked not to by the salesman, Matthew Porubianski. Mr. Tran insisted that the process could not move forward unless he ran my credit, even though I informed him that I had my own financing in hand. Furthermore, Mr. Tran engaged in tied selling by forcing me to purchase frivolous and unnecessary accessories that I explicitly requested to have removed from my purchase. Despite my objections, Mr. Tran insisted that these accessories were mandatory, creating a situation where I felt coerced and deceived. I raised these concerns with the General Manager, Bill Waibel, who stood behind his dealership's actions, further exacerbating my frustration and sense of being taken advantage of. Additionally, I was grossly overcharged for the Delivery and Processing fee, which was $1350. This amount is significantly higher than the average charge in Georgia, which is $599. This further demonstrates Nalley Lexus's disregard for fair and transparent pricing practices. This experience has left me feeling exploited and misled by Nalley Lexus and its staff. I believe that their actions, particularly those of Mr. Tran, violate consumer protection laws, including deceptive sales practices and tied selling. I respectfully request that the Federal Trade Commission investigate this matter thoroughly and take appropriate action against Nalley Lexus to ensure that other consumers are not subjected to similar treatment. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, David Sinclair More
by Camodave1
Employees Worked With
Matthew Porubianski, Vic(Dai) Tran, Bill Waibel
September 24, 2022
From sales to service, Nalley has been excellent. We purchased a car today from Shelby Davis. Super friendly, really knowledgeable, and great to work with. Paul Byun in Finance also was easy to work We purchased a car today from Shelby Davis. Super friendly, really knowledgeable, and great to work with. Paul Byun in Finance also was easy to work with and not at all pushy. We have dealt with two advisors in service and both have been great. More
by alanbrue
Employees Worked With
Paul Byun, Shelby Davis
August 10, 2022
I had a wonderful car buying experience at Nalley Lexus, Kirk was spot on, reached out immediately after receiving my inquiry. Had vehicle pulled up when I arrived for a test drive. I would definitely reco Kirk was spot on, reached out immediately after receiving my inquiry. Had vehicle pulled up when I arrived for a test drive. I would definitely recommend him! Thank you Kirk! More
by roz
Employees Worked With
Paul, Kirk Martells
