Nalley Lexus Galleria

My bride, Natasha, of 24 years, decided that she wanted a Lexus as her next vehicle. We searched the CSRA and the internet for a vehicle and just couldn't locate the one that she wanted. After speaking with Lexus as her next vehicle. We searched the CSRA and the internet for a vehicle and just couldn't locate the one that she wanted. After speaking with Mr Martells on several vehicles on the Nalley lot, we were informed that the vehicles that we chose were sold. So, we decided to go visit the Nalley and see Mr Martells in person. He worked several hours with us until we chose and was satisfied with our vehicle. Put your cape back on CPT Kirk. Thanks for everything! Just wasn't able to talk any of the sales associates out of a Braves bobblehead. More

E. J., our sales representative was terrific! He went out of his way to make sure we were happy and understood all the options we weren't familiar with. He followed up with a call a few days later to make su of his way to make sure we were happy and understood all the options we weren't familiar with. He followed up with a call a few days later to make sure we were completely satisfied! Good guy to work with! We will definitely recommend Nally Lexus to our friends as well for new and used vehicles. EJ's persona, knowledge and professionalism is an asset to any company,.especially in the auto industry. More

From sales to service, Nalley has been excellent. We purchased a car today from Shelby Davis. Super friendly, really knowledgeable, and great to work with. Paul Byun in Finance also was easy to work We purchased a car today from Shelby Davis. Super friendly, really knowledgeable, and great to work with. Paul Byun in Finance also was easy to work with and not at all pushy. We have dealt with two advisors in service and both have been great. More

I had a wonderful car buying experience at Nalley Lexus, Kirk was spot on, reached out immediately after receiving my inquiry. Had vehicle pulled up when I arrived for a test drive. I would definitely reco Kirk was spot on, reached out immediately after receiving my inquiry. Had vehicle pulled up when I arrived for a test drive. I would definitely recommend him! Thank you Kirk! More

Almost got assaulted by a sales associate. I’m sure it’s not representative of the entire dealership but Michael Yoo tried to intimidate and body check me in a pretty scary encounter. Said “I I’m sure it’s not representative of the entire dealership but Michael Yoo tried to intimidate and body check me in a pretty scary encounter. Said “I was scared of him” or something. To get to that situation, we were sitting in his office and I asked him about a model and he gave a condescending answer as if it were matter of factly. He then proceeded to kick me out of his office after I said I felt like he was pressuring the sale. I went to talk to a manager who apologized. While we were walking out, he storms over and starts physically trying to intimidate me and body check me. In front of his manager. His manager had to pull him off. Wild encounter PS: I’m a little scared he has all my family’s information and address More

I have had a series of disappointing experiences with the service department at Nalley Lexus Galleria, despite purchasing the vehicle from this dealership. Twice I brought in my vehicle for service appointm service department at Nalley Lexus Galleria, despite purchasing the vehicle from this dealership. Twice I brought in my vehicle for service appointments only to later be told that they "were too busy to get to me today". On a third instance we attempted to order parts and have them installed at this dealership for our other Lexus, but we were unable to get anyone to return our calls (3 messages). The appearance when visiting is that the service department is understaffed both in terms of techs and reps. The rep we use was apologetic and clearly having to make a lot of excuses lately. We were told "to call management because they don't listen to us." We have moved our service to another dealership which is much further away, despite this dealership being just minutes from us (and the one from which we purchased the car). More

Great staff: Dana Brock was my service advisor and she was amazing. This was my first service visit to the dealership. The waiting area is very deluxe, and everything is well organized. was amazing. This was my first service visit to the dealership. The waiting area is very deluxe, and everything is well organized. More

Had a stellar experience working with The team here. At first, I was skeptical about buying a car in person and not using Carvana or the likes, but the dealership here made it easy. The rep I worked wit At first, I was skeptical about buying a car in person and not using Carvana or the likes, but the dealership here made it easy. The rep I worked with, George A, made the experience a great one and I’ll be shopping here again in the future when I buy another car of my own! More