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Nalley Kia
Lithonia, GA
111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 111 reviews
May 25, 2016
Welcoming and Friendly My mother and I were in three times in one week, keeping both John and Ali at work well after the quitting time. They both were very patient and infor My mother and I were in three times in one week, keeping both John and Ali at work well after the quitting time. They both were very patient and informative with both of our questions. We never felt rushed or pressured at any time to make a decision or leave. They both gave us multiple options to work with and ended up very happy with our final deal. I would definitely recommend both of them to anyone. They were very professional and accommodating to all of our needs. They both had wonderful customer service! I would definitely recommend anyone to both of them and this dealership. Thank you again for everything you did and continue to do to help us! More
by Courtney
Employees Worked With
Ali Salaam, John Breedlove
May 12, 2016
Great customer service As soon as we pulled in we were greeted by Carlton. He was very friendly and gave great customer service. He introduced his GM who was also great. He As soon as we pulled in we were greeted by Carlton. He was very friendly and gave great customer service. He introduced his GM who was also great. He even helped us personally with our paperwork. He went above and beyond to make our sales experience a good one. Staff is very friendly. Just an overall great experience. More
by Derry
Employees Worked With
Carlton Foreman, Dave Brown
April 04, 2016
WARNING!! STAY AWAY!! CHECK YOUR VEHICLE BEFORE LEAVING!!! On 3 separate visits, I've had 3 separate incidents at this 1 location. 1 visit, the technician had broken the window guard on my vehicle and in On 3 separate visits, I've had 3 separate incidents at this 1 location. 1 visit, the technician had broken the window guard on my vehicle and instead of telling me, they prolonged my visit in an attempt to try to find one and replace it w/o my knowledge but because they no longer made the ones on my vehicle, they finally had to tell me and explain what happened and they replaced them w/some that were nowhere near the same. They were a lot smaller/shorter than the ones that were previously on my vehicle and really didn't serve the purpose. Yeah, they were designed for my make and model but defeated the purpose. The sunlight shines in my vehicle. 2 other visits entails me coming in for the purchas 4 new tires (spending over $500) and brake service (spending over $200) and BOTH times, mysteriously, the center wheel caps were missing. The 1st time, their excuse was that the tabs on the center wheel caps are very thin and they fall off. Really? I've had my vehicle for over 9 years and have replaced my tires every 1 1/2 - 2 years and my brakes & rotors as needed, and have NEVER had a service provider lose a center wheel cap. It was a bunch of "xx" but I purchased another 1 the 1st time and the 2nd time I get the same story and finally the Service Mgr Chad said they would replace it and it'll be in the next week. I've been calling and strangely enough, he's never available nor is the Gen. Mgr. Have left messages for a return call but phone calls have gone ignored. While receiving service, the staff were polite and courteous. Don't get me wrong but the follow up and taking responsibility for something that they did wrong is not good customer service. I only started going to Nalley Kia because I moved closer to that location. I've decided to return to the location to where I purchased my vehicle and was having my car serviced, Southlake Kia. I can no longer deal with a company that takes their customers complaints as a joke. More
by NalleyKiaSucks
Employees Worked With
Chad Dalton
March 11, 2016
all i can say is awesome..I always have a great visit My salesman was John..sorry but I don't know his last name....He is very friendly and always makes me feel so welcome when i come..along with the othe My salesman was John..sorry but I don't know his last name....He is very friendly and always makes me feel so welcome when i come..along with the other staff as well...Reggie was supposed to be my original salesman..But he wasn't able to because he was providing great customer service to another client..Thats How john came about... John is very professional and knowledgable...I am so happy that he ended up being my salesman...It was meant..thats all i can say..I love the friendship with my salesman and dealership....Most of all..I love my car..I bought a 2015 Kia Optima Ex ..love it..I already picked out my next 2 cars..laugh out loud.....Thank you and keep up the great work... More
by Tbryant033
Employees Worked With
John Breedlove
March 03, 2016
Very friendly. The sales rep was very professional I gave this rating because the sales rep, Marcus Booker was extremely professional and polite. He made me feel very comfortable and he went above and I gave this rating because the sales rep, Marcus Booker was extremely professional and polite. He made me feel very comfortable and he went above and beyond to honor all of my requests. I was very pleased and satisfied with my purchase. The entire staff was very helpful and polite. The place had a warm friendly atmosphere. More
by Kayla
Employees Worked With
Marcus Booker
December 15, 2015
Purchasing a new car Mr. Dave Browns greeting was so warm and welcoming. He took all the hesitation away that we had in purchasing a new car. He is truly a great manager. Mr. Dave Browns greeting was so warm and welcoming. He took all the hesitation away that we had in purchasing a new car. He is truly a great manager. David, thank you. More
by Wsloan
Employees Worked With
Dave Brown, Reggie Taylor
December 15, 2015
A great experience in buying a car! This was our first time buying a car from Nally Kia. The sales person we were introduced to was Reggie Taylor. Reggie made our first time buying very This was our first time buying a car from Nally Kia. The sales person we were introduced to was Reggie Taylor. Reggie made our first time buying very relaxed. He answered all our questions. He was quite professional. We would highly recommend all our family and friends to purchase at this dealership. More
by Wsloan
Employees Worked With
Dave Brown, Reggie Taylor
December 14, 2015
Why I chose Bally Kia This was my second time purchasing an auto from this dealership. First experience was fantastic and second time was also fantastic because they dealt This was my second time purchasing an auto from this dealership. First experience was fantastic and second time was also fantastic because they dealt with my situation with a proffessional, kind and respectful service. Would highly recommend and look forward to purchasing again!!! More
by Jjones11
Employees Worked With
Reggie Taylor
November 24, 2015
Absolutely amazing! I purchased my second car from Nalley KIA at this location. Both visits, Clive Holmes took care of be going beyond to make sure I was taken care of. I I purchased my second car from Nalley KIA at this location. Both visits, Clive Holmes took care of be going beyond to make sure I was taken care of. I can honestly say that I can put my trust into him and this location. If you are looking to purchase a vehicle with great quality and service, Nalley KIA and sales Representative Clive Holmes should be your option. Awesome place! Thanks for everything you have done for me Clive Holmes. More
by breiac17
Employees Worked With
Justin Spears, Clive Holmes
November 05, 2015
Clive Holmes Clive is , intelligent , friendly And a excellent salesman . Clive help me make my buying decision stress free he answered all my questions and put Clive is , intelligent , friendly And a excellent salesman . Clive help me make my buying decision stress free he answered all my questions and put me at Peace with my decision . I walked away very happy with my Kia Soul. Thank you Clive More
by carguy,bev123
Employees Worked With
Clive Holmes
