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Nalley Kia

Lithonia, GA

3.3
128 Reviews

7849 Mall Pkwy

Lithonia, GA

30038

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Showing 128 reviews

January 31, 2025

The salesman I had was very knowledgeable and answered our questions. I did not feel pressured in anyway. I would send people to your dealership. More

by Southernpooches
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I cannot remember his name.
January 28, 2025

Not happy that I had to get emissions on my car and that I have to leave it all day to see why is jumping and ideling at 1. Haven't even paid my first car note yet. All this should have been done before I d More

by letesharamsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trea
Jan 31, 2025 -

Nalley Kia responded

I understand how frustrating it must be to experience issues with your vehicle so soon after purchase. While I’m glad we could help with your approval and get you into a car when you needed it, I regret that you’re facing these concerns now. Your vehicle should have been in top shape before leaving the lot, and I apologize for any inconvenience this has caused. We appreciate your patience as we work to diagnose and resolve the issue. If you’d like to discuss this further, please feel free to reach out—I’d be happy to assist. Doug Wells General Manager Nalley Kia 678-323-4601

January 27, 2025

Love coming here always treated nice area is clean wait is always reasonable plenty of coffee available More

by manatlnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Jackson great tech love working with her makes you feel at home, Jamaari Lawrence
January 26, 2025

Went to go get my car for maintenance services. Tune up (no parts in), oil change , ecttt . The gave me diagnosis test. I got all emmediate actions done totally over $400 sad there for over 3 hrs. More

by howard.robin44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Curtis Doug and supervisor in service dept
Jan 28, 2025 -

Nalley Kia responded

I truly appreciate your honest feedback and your patience throughout this process. I’m sorry to hear that your car experienced an issue right after service—that’s never what we want for our guests. I understand how frustrating that must have been, and I appreciate you recognizing our team’s efforts to quickly respond and resolve the issue. We’re committed to improving, and I’m glad to hear that Areca and I made a positive impact. If there’s anything else we can do, please don’t hesitate to reach out. Doug Wells General Manager Nalley Kia 678-323-4601

January 22, 2025

Service attendant was excellent. I had to tow the car in the attendant was friendly, professional and easy to understand about what was needed. I appreciate good service and was rece More

by Gaford4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk associate
January 21, 2025

Thank you for the great service you have given me on the 2023 Kia t More

by Jacquesharrison41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Hawkins
January 20, 2025

From coming into the dealership speak with the salesman the general manager, I believe Doug the finance manager was a pleasant experience and I highly recommend if you’re in the market for a new car think More

by kylekjones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None of them are up ther
Jan 24, 2025 -

kylekjones responded

Outstanding experience, Thank you

December 11, 2023

My vehicle been at the dealership since 7 am it’s now 12 noon your service manager Shaun told me they were replacing the sensors on my vehicle now the service lady joy just called and told me they didn't ha More

by Nakisha1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun
Dec 13, 2023 -

Nalley Kia responded

I would like to extend my sincerest apologies for the frustration and inconvenience you experienced during your recent visit to our dealership. Your situation is not the level of service we aim to provide. Please know that I am committed to resolving this issue. I would like to review the details of your service visit to understand where we went wrong and ensure that we take steps to prevent such occurrences in the future. Additionally, I would appreciate the opportunity to discuss with you how we might rectify this situation and regain your trust. Shaun Carty, Service Manager Nalley Kia (678) 323-4631

October 06, 2023

Extremely poor service. The service manager is ridiculous and refuses to pull a recording to confirm what was told to me by his department. He' rather stick with what works More

by jfretwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Booker
May 08, 2023

This really should be a zero. My appointment was on March 28th. Called several times and couldn’t get an answer so I went up there and after 9 days my car wasn’t even in the syste More

by sonjare2003
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diamond
2
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