
Nalley Kia
Lithonia, GA
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The salesman I had was very knowledgeable and answered our questions. I did not feel pressured in anyway. I would send people to your dealership. our questions. I did not feel pressured in anyway. I would send people to your dealership. More
Not happy that I had to get emissions on my car and that I have to leave it all day to see why is jumping and ideling at 1. Haven't even paid my first car note yet. All this should have been done before I d I have to leave it all day to see why is jumping and ideling at 1. Haven't even paid my first car note yet. All this should have been done before I drove off the lot. But thanks for the approval cause I really needed a car. More
Went to go get my car for maintenance services. Tune up (no parts in), oil change , ecttt . The gave me diagnosis test. I got all emmediate actions done totally over $400 sad there for over 3 hrs. Tune up (no parts in), oil change , ecttt . The gave me diagnosis test. I got all emmediate actions done totally over $400 sad there for over 3 hrs. Left the lot, drove the car, then boom engine light came on to tell me engine overheating. 🥵 now my car is still in shop. Was not a happy camper at ALL as usual. But I can say I thank them for great customer service, patience , and quick response to solve the problem. I can say I had a lot of problems with this. Location. But I can say Doug the GM is on it. The new Manager for maintenance service dept is a gem. More
Service attendant was excellent. I had to tow the car in the attendant was friendly, professional and easy to understand about what was needed. I appreciate good service and was rece I had to tow the car in the attendant was friendly, professional and easy to understand about what was needed. I appreciate good service and was received it. More
From coming into the dealership speak with the salesman the general manager, I believe Doug the finance manager was a pleasant experience and I highly recommend if you’re in the market for a new car think the general manager, I believe Doug the finance manager was a pleasant experience and I highly recommend if you’re in the market for a new car think Kia Stone Mountain More
My vehicle been at the dealership since 7 am it’s now 12 noon your service manager Shaun told me they were replacing the sensors on my vehicle now the service lady joy just called and told me they didn't ha noon your service manager Shaun told me they were replacing the sensors on my vehicle now the service lady joy just called and told me they didn't have the part that in fact it was the wrong part so they didn’t do any repairs on my vehicle which has been sitting there for almost 5 hours this is beyond ridiculous beyond unprofessional poor customer service at its finest all the miscommunication for 3 days is unbelievable I will be taking my vehicle to another location I will never recommend nobody to buy sell or trade or have any type of service at Nalley Kia More
Extremely poor service. The service manager is ridiculous and refuses to pull a recording to confirm what was told to me by his department. He' rather stick with what works The service manager is ridiculous and refuses to pull a recording to confirm what was told to me by his department. He' rather stick with what works as to why they are not refunding me for service that they performed that did not fix my car on to find that the issue was to replace an engine that was installed in December 2022 that is bad. One of the service agents advised that they would manipulate my engine to get the campaign to through at Kia after they have attempted several times to fix this car only to determine that it was a engine issue as I first stated when the car got there in July. To date, my car is still there. I recorded them stating that they would manipulate my engine thankfully. More
This really should be a zero. My appointment was on March 28th. Called several times and couldn’t get an answer so I went up there and after 9 days my car wasn’t even in the syste My appointment was on March 28th. Called several times and couldn’t get an answer so I went up there and after 9 days my car wasn’t even in the system. Manager Diamond got it in the system and promised to have the diagnostic completed within a couple of days and that she would call me. She did call to let me know that my car was in the area but the diagnostic wasn’t complete but that she promise it would be done and she would call me Saturday April 9th before 3. I got no call by 1:30 so I decided to call them and left a voicemail. No return call at all! Several calls to the nice operator and a couple of other people that promised to email Diamond and CC the other manager and another guy offered to actually put the message in her hand so she would return my call. I even called Kia Consumer affairs and she put me on hold while she called them 3 times and ended up leaving a message for the manager to return her call. I got no response from that either! I finally got a call from Diamond on the 20th of April about the diagnosis and recommendations and just got my car back May 2nd. I was never rude or nasty when I called because it wouldn’t have fixed anything. Most customers don’t get to upset if they are kept in the loop, people get mad when they are ignored! I wasn’t even going to do a review on my own because I feel like that type of behavior is acceptable because this is not the only kia with these complaints and the google complaints about the same thing go back for a while. I did the review because I got the text. The lack of customer service and disregard for the fact that you have a person means of transportation and that they’ve spent a ridiculous amount on a rental that will be reimbursed in up to 4 months is crazy! There is no way I could work somewhere where I have someone’s car and ignore them! I could think of a ton of other options other than scheduling someone for an appointment and not honoring the commitment that you made! If your short staffed or overwhelmed how bout you don’t schedule beyond your means or maybe pull staff if available from another kia or transport the car to another kia to be fixed! Anything other than putting the customer in a bind. Oh and I had a letter come in the mail for the anti theft software update and called to see if they could do it since they already had the car since March but was told I would have to schedule a separate service appointment and the first available is at the end of June! Horrible! More