Nalley Kia

Great Deal I feel great about my purchase. The staff were professional and were able to work with my particular situation. I feel great about my purchase. The staff were professional and were able to work with my particular situation. More

marcus booker was an excellent sales rep Smooth process. From introduction to driving off the lot in one day. Ask for marcus booker I feel he is a credit to the company Smooth process. From introduction to driving off the lot in one day. Ask for marcus booker I feel he is a credit to the company More

Valuable learning experience Nalley Kia provided valuable life lessons for my college age daughter. Never be afraid to walk away from a purchase. When a business fails to live u Nalley Kia provided valuable life lessons for my college age daughter. Never be afraid to walk away from a purchase. When a business fails to live up to its word, find another business. Never sign anything without reading it first. Never take sales people at their word, get it in writing. We contacted Nalley Kia to purchase a new Soul!. After a visit and a few phone calls and e-mails (with Juawn and Amber) we settled (or so we thought) on a price, interest rate, down payment, trade in, and out of state registration. We discussed the difficulties of purchasing a car from another state and were assured it would be no problem, they had procedures in place to handle it. When my daughter arrived to purchase the Soul, she was kept waiting almost an hour after her appointment time and three hours later she left without a new car. Everything we had already settled on was questioned (and met with attitude) or changed (Juawn wasn't there and Amber tried to handle the sale). Everything except the price, but we had that in writing. The next day, I called Juawn, thinking I should give him a chance to make it right since he wasn't at work when my daughter was there. I told him what happened and he said he would talk to someone and call me back in 30 minutes that was 6 hours ago. The best thing I can say about the dealership is Nalley Kia is a really good place to teach your kids about business ethics and customer service, or, rather, the lack thereof. BTW: we still plan to purchase a Soul, just need to find a better dealership. More

I love my Kia Soul and Clive made it happen! The team did a great job. I came in to take a look at the Kia Soul, maybe test drive it and see if I liked the way it felt. I was initially interested The team did a great job. I came in to take a look at the Kia Soul, maybe test drive it and see if I liked the way it felt. I was initially interested in a used one, and I felt a bit unsure about the price and everything at first. Clive and Ali assured me that a test drive wouldn't hurt. They also expalained the pros and cons of a new or used car. After my test drive, I was still hesitant but Clive and my husband told me to let them run the numbers. Clearly in the end I brought my car..I absolutely love it. The Kia team I had did a great job, they did everything to get me what I wanted. Thanks Clive, Marniqua and Ali. You rock!!! More

Loyal Kia Customer We thought we wanted a Sport age or a Sorrento, but walked out with a Soul. I give a lot of credit to Clive as he was knowledgeable and fun to deal wi We thought we wanted a Sport age or a Sorrento, but walked out with a Soul. I give a lot of credit to Clive as he was knowledgeable and fun to deal with. I was disappointed in the length of time it took to finalize the deal, start to finish over 4 hours with 3 of those hours waiting on paperwork and to get in with one of the finance officers. I am hopeful that if I choose to use this dealer to service our new Soul, we do not run into the same "sense of urgency" issues. More

In the Mist Of It All!!! Last week, I was confronted with serious transmission issue with my truck!!!! I was so up set and didn't know what I was going to do. So I prayed on i Last week, I was confronted with serious transmission issue with my truck!!!! I was so up set and didn't know what I was going to do. So I prayed on it, asked God to guide my feet, and I ended up at Nalley KIA!!!! From the time I walked in the whole transaction took 2hours, I was on my lunch break. I walked in with a 2003 Ford Explorer and left with a 2015 KIA Forte!!!!! I'm so very thankful to have work with Justin Spears - Sales Manager David Brown- General Sales Manager Winston Webb- F&I Manager Evelyne Francis...Happy Camper!!!! More

fixing my speaker I went to two other kia dealers, and none of them could help me, but Mike got me all taken care of. He seems like a hard worker. I went to two other kia dealers, and none of them could help me, but Mike got me all taken care of. He seems like a hard worker. More

Great service I had an awesome car buying experience here and purchased a wonderful car. They helped us get a payment we could afford and took the time to show us a I had an awesome car buying experience here and purchased a wonderful car. They helped us get a payment we could afford and took the time to show us all the features of the cars we looked at. I would happily recommend this dealership to anyone that is looking to buy a car. They have awesome customer service. More