Nalley Kia

Very Very Bad Customer Service We went to purchase a car 6 days ago with an excellent credit score that qualify us for all the incentives except the college discount. Everything was We went to purchase a car 6 days ago with an excellent credit score that qualify us for all the incentives except the college discount. Everything was coming along until the credit manager Winston Webb came into the salesman office trying which we could not understand why and made a very rude comment. By the time we got to his office credit manager Winston Webb it went down hill from there he bait and switch with the interest rate when we qualify of the lowest possible rate available since we did not fall for it he was rude and we decided to leave due to the UNETHNICAL process which upset us. As we were leaving Justin brought GM Farouk out to speak with us he acted very unconcern about what happen did not try to resolve the issue and allow us to leave upset. Recommend everyone to call KIA Corporate office with any complaints 1-800-333-4542 for this dealer/GM Farouk does not care about anyone.. KIA need to know if their product not being represented properly. More

Excellent Salesman! Great Teamwork! I got a sense of Family at the dealership. There was no I or Me. The sale was a Team effort in the sense of making the customer (ME) Happy! Clive Hol I got a sense of Family at the dealership. There was no I or Me. The sale was a Team effort in the sense of making the customer (ME) Happy! Clive Holmes was Excellent! He was Professional, Friendly & he knew his product. I would diffently referr other clients to this Salesman & this Dealership. I started looking in Gwinnett where I work. Went to Marrietta & everywhere else. Little did I know , my new car was in my back yard Lithonia ,where I live. I Love you Nalley Kia!!! More

DO NOT BUY YOUR CAR HERE!!! I recently bought my new KIA here. I too received the same firm handshake and praises of appreciation for my business throughout the sale. The minute I walked out the door they w here. I too received the same firm handshake and praises of appreciation for my business throughout the sale. The minute I walked out the door they were no longer interested in providing customer service. I called for over a week trying to reach the General Manager to honor the upgrades that were included in the deal agreed upon when purchasing my vehicle. When I finally tracked him down, not one call back from him in the process, he told me there was nothing he could do for me and HUNG UP ON ME! Again, do NOT buy your car here, find a KIA with a GM that will honor his word! I have over $400 of upgrades that I will never get because the GM went back on his word! More

My family and I highly recommend Nalley Kia of Stonecrest. From sales to service you will have a great experience. Their customer service is excellent and you feel comfortable with the employees. Stonecrest. From sales to service you will have a great experience. Their customer service is excellent and you feel comfortable with the employees. We bought a Kia Optima for my husband and went back the next month for my daughter. She purchased a Kia Soul and both are extremely happy. More

I recently purchased a 2014 Kia Optima from Nalley Kia and I must say that I had the best experience ever! The level of customer service and attentiveness given to me was exceptional. The process was soo and I must say that I had the best experience ever! The level of customer service and attentiveness given to me was exceptional. The process was soo easy and fast. My past car purchasing experiences have been pretty awful and Justin Spears made me believe that there is such thing as exceptional customer service again and that buying a car does not have to be a painful long drawn out experience. I filled out an application last Wednesday and Thursday evening I had a BRAND NEW 2014 KIA OPTIMA!!! It was absolutely the BEST EXPERIENCE I HAVE EVER HAD!!! I will recommend Nalley Kia to all of my friends and even people who are not my friend. Thank you Justin Spears and NAlly Kia for making this the best car buying experience a lady could ever have! More

When I arrived I was treated with the smiling face of the receptionist. The showroom was clean and had a friendly, warm, &, inviting atmosphere. Mr. Kight was the best salesman. He was knowledgeable of the receptionist. The showroom was clean and had a friendly, warm, &, inviting atmosphere. Mr. Kight was the best salesman. He was knowledgeable of the Kia Soul, the car of my choice. His caring and respectful personality is an asset to you company. Mr. Salaam and Mr. Spears are awesome! They worked hard to get the deal done. Not at anytime during the waiting for approval did they give up. At every turn, they would come and give me information whether is was positive or not. I would recommend Nalley Kia to anyone who is looking to purchase a vehicle. Did I mentioned that I was offered pizza, a beverage, and cookies while I waited. Again, this is a great place to purchase a new car from. More

Outstanding service...took the time to meet all of my needs in order to get me the car I really wanted. He seemed along with Rodney Beauford, had made a way out of no way. Thanks guys! Thank you so ve needs in order to get me the car I really wanted. He seemed along with Rodney Beauford, had made a way out of no way. Thanks guys! Thank you so very much! Dede More

I had a great experience , the employee's knew there job and was very professional.Everything was done in less time then I thought it would , it was the best experience that I ever had in buying a new c job and was very professional.Everything was done in less time then I thought it would , it was the best experience that I ever had in buying a new car. Keep up the good job and thank you all for everything. Andre Tharps More

Tashika was very excited while talking about the Kia Sorento that we ultimately purchased. She made our buying experince a pleasant one!!! Initally we were going to purchase the Lincoln MKX but decided Sorento that we ultimately purchased. She made our buying experince a pleasant one!!! Initally we were going to purchase the Lincoln MKX but decided to just "LOOK" at the Kia before we made the purchase. After testing the SUV and listening to Tashika, we changed our mind and decided to go with the Kia. We gave all positive marks because Tashika made the whole buying experince a GREAT one!!! More

This was my first new purchase. DJ made the whole process very easy and was knowledgeable and professional all throughout. 10 out of 10 would recommend. very easy and was knowledgeable and professional all throughout. 10 out of 10 would recommend. More