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Nalley Kia
Lithonia, GA
111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 111 reviews
April 28, 2015
marcus booker was an excellent sales rep Smooth process. From introduction to driving off the lot in one day. Ask for marcus booker I feel he is a credit to the company Smooth process. From introduction to driving off the lot in one day. Ask for marcus booker I feel he is a credit to the company More
by rolenathurmon
Employees Worked With
Marcus Booker
April 17, 2015
Valuable learning experience Nalley Kia provided valuable life lessons for my college age daughter. Never be afraid to walk away from a purchase. When a business fails to live u Nalley Kia provided valuable life lessons for my college age daughter. Never be afraid to walk away from a purchase. When a business fails to live up to its word, find another business. Never sign anything without reading it first. Never take sales people at their word, get it in writing. We contacted Nalley Kia to purchase a new Soul!. After a visit and a few phone calls and e-mails (with Juawn and Amber) we settled (or so we thought) on a price, interest rate, down payment, trade in, and out of state registration. We discussed the difficulties of purchasing a car from another state and were assured it would be no problem, they had procedures in place to handle it. When my daughter arrived to purchase the Soul, she was kept waiting almost an hour after her appointment time and three hours later she left without a new car. Everything we had already settled on was questioned (and met with attitude) or changed (Juawn wasn't there and Amber tried to handle the sale). Everything except the price, but we had that in writing. The next day, I called Juawn, thinking I should give him a chance to make it right since he wasn't at work when my daughter was there. I told him what happened and he said he would talk to someone and call me back in 30 minutes that was 6 hours ago. The best thing I can say about the dealership is Nalley Kia is a really good place to teach your kids about business ethics and customer service, or, rather, the lack thereof. BTW: we still plan to purchase a Soul, just need to find a better dealership. More
by melvad
Employees Worked With
Amber Jefferson, Juawn Middleton, Amber Jefferson
April 07, 2015
I love my Kia Soul and Clive made it happen! The team did a great job. I came in to take a look at the Kia Soul, maybe test drive it and see if I liked the way it felt. I was initially interested The team did a great job. I came in to take a look at the Kia Soul, maybe test drive it and see if I liked the way it felt. I was initially interested in a used one, and I felt a bit unsure about the price and everything at first. Clive and Ali assured me that a test drive wouldn't hurt. They also expalained the pros and cons of a new or used car. After my test drive, I was still hesitant but Clive and my husband told me to let them run the numbers. Clearly in the end I brought my car..I absolutely love it. The Kia team I had did a great job, they did everything to get me what I wanted. Thanks Clive, Marniqua and Ali. You rock!!! More
by Ladykiasoul
Employees Worked With
Maniquas, Ali Salaam, Clive Holmes
March 30, 2015
Loyal Kia Customer We thought we wanted a Sport age or a Sorrento, but walked out with a Soul. I give a lot of credit to Clive as he was knowledgeable and fun to deal wi We thought we wanted a Sport age or a Sorrento, but walked out with a Soul. I give a lot of credit to Clive as he was knowledgeable and fun to deal with. I was disappointed in the length of time it took to finalize the deal, start to finish over 4 hours with 3 of those hours waiting on paperwork and to get in with one of the finance officers. I am hopeful that if I choose to use this dealer to service our new Soul, we do not run into the same "sense of urgency" issues. More
by Big Al
Employees Worked With
Clive Holmes
March 28, 2015
Not professional have been trying to trade a Kia in and I specificly ask please do not pull my no more than once.Check my credit this Sat. Mor. And they have pulled my have been trying to trade a Kia in and I specificly ask please do not pull my no more than once.Check my credit this Sat. Mor. And they have pulled my score 9 times causing my score to drop 20 points unacceptable no consideration. More
by Quincy
Employees Worked With
Rodney Beauford, Dave Brown
January 29, 2015
In the Mist Of It All!!! Last week, I was confronted with serious transmission issue with my truck!!!! I was so up set and didn't know what I was going to do. So I prayed on i Last week, I was confronted with serious transmission issue with my truck!!!! I was so up set and didn't know what I was going to do. So I prayed on it, asked God to guide my feet, and I ended up at Nalley KIA!!!! From the time I walked in the whole transaction took 2hours, I was on my lunch break. I walked in with a 2003 Ford Explorer and left with a 2015 KIA Forte!!!!! I'm so very thankful to have work with Justin Spears - Sales Manager David Brown- General Sales Manager Winston Webb- F&I Manager Evelyne Francis...Happy Camper!!!! More
by evyfrancis
Employees Worked With
Winston Webb, Justin Spears, Dave Brown
January 12, 2015
fixing my speaker I went to two other kia dealers, and none of them could help me, but Mike got me all taken care of. He seems like a hard worker. I went to two other kia dealers, and none of them could help me, but Mike got me all taken care of. He seems like a hard worker. More
by Keely Glass
Employees Worked With
Mike Ward, Mike Ward
December 27, 2014
Great service I had an awesome car buying experience here and purchased a wonderful car. They helped us get a payment we could afford and took the time to show us a I had an awesome car buying experience here and purchased a wonderful car. They helped us get a payment we could afford and took the time to show us all the features of the cars we looked at. I would happily recommend this dealership to anyone that is looking to buy a car. They have awesome customer service. More
by mrslisasimpson
Employees Worked With
John Breedlove , Ali Salaam, Rodney Beauford, John Breedlove
November 11, 2014
Excellent experience!! From the moment I hit send on the internet inquiring about a vehicle, Clive immediately called me. He was honest, diligent, intelligent, and extremel From the moment I hit send on the internet inquiring about a vehicle, Clive immediately called me. He was honest, diligent, intelligent, and extremely friendly. An excellent salesman and had the deal I was looking for within 45 minutes of arriving at the dealership. In addition to the professional finance manager Dave Brown, this was the best experience I have had so far while buying a vehicle. I would recommend Nalley for your new car needs and ask for Clive. More
by hcpdheat
Employees Worked With
Clive Holmes, Dave Brown
September 28, 2014
BEWARE OF UNETHICAL BAIT AND SWITCH TACTICS!!!!!!!!!!!!!!!!! We had the same experience as Bless25. We went in pre-approved with a 2.93 APR and were told by the credit manager that our pre-approval rating was in We had the same experience as Bless25. We went in pre-approved with a 2.93 APR and were told by the credit manager that our pre-approval rating was incorrect and invalid. He told us that he contacted our financial institution directly and produced a document, that he said came from them, showing a 6.41 APR. He then tried to pressure us into signing this document and we refused. My husband called our financial institution and they confirmed our 2.93 APR with the credit manager at which point he left the office without so much as an explanation or apology. He was caught red handed, blatantly lying and trying to deceive us!!! Then the GM comes in to discuss our options and was rude, arrogant and unconcerned about our complaint with the credit manager. His only solution was for us to sign the bogus documentation with the incorrect APR of 6.41, if we wanted to take the car. After being there for 6 hours, pre-approved, we walked away upset and frustrated due to the unethical business practices of the GM. The salesman, Carlton Foreman was honest, professional and a pleasure to work with despite the lack of support from his management team. DO NOT FALL FOR THE UNETHICAL BAIT AND SWITCH!!!! More
by Donotbefooled
Employees Worked With
Carlton Foreman, Chris Garland
