Nalley INFINITI of Atlanta

My 2005 Infiniti FX45 was taken to Nalley Infiniti of Decatur on March 4th, 2010 for service to airbag system (airbag light blinking) and for recall work to dash area. The dash work was cosmetic in natu Decatur on March 4th, 2010 for service to airbag system (airbag light blinking) and for recall work to dash area. The dash work was cosmetic in nature and was completed in a reasonable time. However their technician did cause cosmetic damage to the shifter console while doing the work. When it was pointed out, Nalley did replace that part without complaint. Nalley Infiniti has 3 times called to say the airbag system was fixed, each time when I arrived to pick it up the airbag light was still on. I have paid them $564.00 already for a "crush zone sensor" that they said was the problem. Infiniti corporate paid for an "airbag diagnostic module" that they next blamed for the problem. Nalley still has my car, now they say that the problem is an airbag wiring harness that costs $2200.00 to replace. No offer has been made to me to refund the money that was charged for useless work that did not fix the problem. On top of that, with a little online research, I found that Infiniti has recalled the same year G35 Sedan for replacement of the airbag wiring harness. And there are numerous complaints online of the same issue affecting FX45s and FX35s. The G35 and FX45 are built on the exact same platform, likely utilizing the same wiring harnesses. At this point I have taken 3 hours off work 3 separate times to pick up my car, only to find out that it hasn't been fixed. I'll have to do it again at some point when it's "fixed" this time. Nalley and Infiniti want me to pay another $2200.00 and to just hope that they got it right this time. I want Infiniti to cover it under the recall that they already have authorized for the G35 sedan, but Infiniti has turned that down. I spoke to Natalie at Infiniti this morning regarding my request two weeks ago to have my car added to the recall, and she turned it down saying that the two cars are different, even though they are built on the exact same platform. On May 14th, I spoke again to Carson Gaithers at Nalley Infiniti, and they have decided that they will not fix my car under any circumstances. They instructed me to come pick it up, and they are going to cut a check for the $564.00 I already have paid for "work" they have done to the car. Neither Nalley nor Infiniti have the corporate integrity to take care of a customer who purchased a $48,000.00 automobile from them. Today it is May 27th, 2010. 83 days after originally dropping my car off at Nalley Infiniti. The past 13 days delay is because Nalley Infiniti cannot seem to find the two people necessary to sign a refund check. Unbelievable. According to the service advisor, they do now have the check ready, although I'll believe that when I actually see it. So the final chapter of this 83 day saga is that Nalley Infiniti and Infiniti USA are incapable of diagnosing a wiring harness problem unless they use the "pull stuff out and replace it and hope the problem goes away" method, making the customer pay for each unnecessary step as they go until the problem is finally fixed. If I can help it, my family will never ride in a Nissan/Infiniti product again. More

Everyone there was so nice it was like a fairy tale. It was almost "fake" they were so friendly. But they were truely genuine. I have learned that Mark Mannin (the gentleman i dealt with) has moved to one was almost "fake" they were so friendly. But they were truely genuine. I have learned that Mark Mannin (the gentleman i dealt with) has moved to one of Nalley's other dealerships. I went in on a Saturday afternoon about 5pm and was treated like a king. even got a loaner car because my car would be diagnosed that Monday!!!! More