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Nalley INFINITI of Atlanta
Atlanta, GA
293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 293 reviews
June 24, 2019
He did not give us the deal we agreed upon initially This gentleman spoke to us on price negotiation. Once the quote is finalized, we agreed upon the package they offered.He removed one of the service fr This gentleman spoke to us on price negotiation. Once the quote is finalized, we agreed upon the package they offered.He removed one of the service from our final pricing quote without informing us.He should keep his promises made to customers without giving rough time to them. We finally ended up paying more price than what was agreed upon initially. Very pathetic services he is offering to customers. We will never buy anything from this showroom in future and let our friends not to buy from here.we recommended everyone to be careful while buying from this showroom. More
by Anjali
Employees Worked With
Andre' Young
March 28, 2019
Excellent! Working with the people at The Nalley Way Infiniti dealership was an amazing, positive experience! How refreshing to meet such ethical, kind people, Working with the people at The Nalley Way Infiniti dealership was an amazing, positive experience! How refreshing to meet such ethical, kind people, who do everything possible to make your dream car a reality. Absolutely go to this dealership first, and you probably will not need to look elsewhere. Thank you More
by The Negotiator
Employees Worked With
Lewis McClinton, Lydia Jackson, James Griffin
January 29, 2019
false advertising, not honoring deal they wrote after i purchase 4 g series and 4 fx or qx 70 series and maxima and 4 titan trucks in this dealership this guy came with cheap stories about 3rd part after i purchase 4 g series and 4 fx or qx 70 series and maxima and 4 titan trucks in this dealership this guy came with cheap stories about 3rd party co. mistake. after i did confront him with the deal he started to be very RUDE to me and my wife. my English is not best but i'm not stupid like he thinks about me. I'm so disappointed with his approach and behavior. he should not represent this dealership, and work with customers due his attitude. More
by Elvir 1959
Employees Worked With
Andre' Young
December 09, 2018
Awful experience I hate to have my time wasted and it is even worse when it happens on a large value transaction. I was put in touch with Bruce Collard via an internet I hate to have my time wasted and it is even worse when it happens on a large value transaction. I was put in touch with Bruce Collard via an internet inquiry and he followed up with an email and phone call. During my first phone call I asked him what type of financing rate was available for someone with good credit. His answer should have sent me packing, as he said he had no idea. He said something about it being too hard to keep up on it. I find it hard to believe that a sales person doesn't know about current interest rates but I let that comment pass. I told Bruce what I was looking for and that if they could provide it, then I was interested in purchasing the vehicle. I was clear that I did not want to be told that they could find a deal with a payment I wanted only to have me show up at the dealer with a different price. I consider my time valuable and dislike having people waste it. Further, I told him I would fill out a credit application to make the process quicker and to show my good faith in moving forward. I did complete the application. I then replied to his email with all of the information regarding the vehicle I wanted to trade. After a few hours, he told me he never got my email. I sent it again and waited. He told me again he did not get my email. It is 2018 - how hard is it to get information via email. As it turned out he told me that his email was actually going to someone else, despite the email address showing his name and supposedly having been sent by him to me. After 5 or 6 hours he sends a text with a different email address and asks me to send the information to this address. By this point, I had had enough. How difficult should it be to purchase a vehicle - this type of experience is why I dislike purchasing cars. However, I probably would not have written this review except that I got an email from Bruce last evening that just stunned me. When I told him that I was done speaking with him about purchasing a vehicle he texted me to ask why? I told him that he made the process too difficult and he and Nalley Infiniti needed to read the business book "The Effortless Experience". He then sent me an email and wrote that they had a decision on the deal we are discussing and asked, "don't you want to know what the answer is?" I couldn't believe he tried to be coy with the transaction. Is purchasing a car really a game? Apparently, Bruce Collard and Nalley Infiniti think so.I actually wanted to write this email to the owner and General Manager of the dealership. However, neither person is listed on the website. I found that odd, as typically top managers are accessible to assist with problems, but then wondered if that is by design given how poor my experience was. I recommend you stay away. More
by johnp72
Employees Worked With
Bruce Collard
November 20, 2018
Patient and genuine Nalley took the time to listen to what we needed. They truly cared and took the time to ensure we were happy. This was a car for my son therefore t Nalley took the time to listen to what we needed. They truly cared and took the time to ensure we were happy. This was a car for my son therefore they made sure he was a part of the learning process as well. Love them!! More
by Ggreco
Employees Worked With
Andrew Williamson, Myshia Hill
November 19, 2018
Bad Response and No REsponse If I could give them 0 stars I would. First, I did get the car I wanted. I had checked everything but the brakes which were in horrible conditio If I could give them 0 stars I would. First, I did get the car I wanted. I had checked everything but the brakes which were in horrible condition. It's the one thing that does not come up in the car fax. And the quick test run didn't show any indication of brake failure which happened about five days after purchase. So get those brakes checked and DON'T buy a used car from them until you get the brakes replaced or don't buy the car!!!! I tried to see if they would take care of after my purchase, but guess what? There was ZERO response. They wouldn't pick up the phone, return my call or anything. Second, DON'T buy the warranty package. I tried to get the brakes fixed, but they were not covered nor was anything else. The warranty is awful. Very little and very specific items if anything are covered - so bon't buy it!!! You will end up paying for all repairs anyway. Don't let them bully you or wear you down to buy it. NO! Third, once I realized nothing was being covered, I canceled it. Now I am owed a refund that NO ONE will respond to or tell me when I am getting my check. It's now been one whole month and I'm getting crickets. This may end up going to lawyers and a very public bad review if they don't resolve it. I hate giving bad reviews but my experience has been terrible. I'm giving this review to every site so people can read it. I'm very sorry and I hope this helps someone out. More
by JessP
Employees Worked With
The Finance Team and the Sales Team and are not listed here. Ashley Rodriguez, Finance, Jason, Myshia Hill
October 20, 2018
Great car buying experience The service that I received was outstanding. The salesman went out of his way to find a car that fit my needs, wants and desires and Meisha was beyond The service that I received was outstanding. The salesman went out of his way to find a car that fit my needs, wants and desires and Meisha was beyond accommodating for my schedule. She makes you feel confident that you are getting everything you need with the best service and she is very caring and efficient. I would highly recommend NALLEY Infiniti. More
by Meisha
Employees Worked With
Kenneth Gottfried, Myshia Hill
October 06, 2018
A great experience The sales team here was very informative and helpful. My sister came in to just look at cars and she ended up purchasing one. The entire team was very The sales team here was very informative and helpful. My sister came in to just look at cars and she ended up purchasing one. The entire team was very professional. More
by Rhinos14
Employees Worked With
J. T. Lumpkins , Myshia Hill
October 02, 2018
Impeccable customer service The experience with Miss Hill was so great that I will recommend all of my friends and family member to come to the dealership,to purchase a vehicle f The experience with Miss Hill was so great that I will recommend all of my friends and family member to come to the dealership,to purchase a vehicle from her, awesome customer service, and also very knowledgeable. More
by Jharris219
Employees Worked With
Myshia, Hill, Myshia Hill
October 02, 2018
Service with class My car had finally broke down after 268k miles. I called Myshia and she said come see her at Nalley Infiniti. I was greeted by MyShia and sales cons My car had finally broke down after 268k miles. I called Myshia and she said come see her at Nalley Infiniti. I was greeted by MyShia and sales consultant JT. I was shown a QX60, the test drive was great. I didn't expect the vehicle to have all the bells and whistles. The wait to get an answer did not take forever. Myshia explained all of my options and offered products that would enhance the life of my car. I can say this was the Best Car Buying Experience Ever. I would recommend Nalley Infiniti and Myshia Hill to all my friends and family members. More
by Nise73
Employees Worked With
JT Lumpkin, Myshia Hill
