Nalley INFINITI of Atlanta

The worst service ever, borderline fraud; If it were not for the superbly consistent and positive customer care that Ms. Cookie Parker provided throughout the last three years and the last visit (Feb -March for the superbly consistent and positive customer care that Ms. Cookie Parker provided throughout the last three years and the last visit (Feb -March) my rating would be ZERO. I brought in my 2006 Infiniti M35 for a full inspection due to the engine light and tire sensors light; The front left did not register, and the back right kept reading below average. Terry tried to rush an oil change, which was not due for another thousand miles. I specifically asked for a certified inspection to see if a nail was in the rear tire. A week later, no word. Cookie checked up and arranged for another loaner. On February 3, 2021, the report came back with a $579 price tag which included an oil change. Before turning out the lot, I checked the sensors, and they were still off. Circled back, asked for another report. Daenzel drove the car back to the service area to reset tire sensors, then around the block. He said they fixed everything. It was not. After requesting the Manager, Micheal Mike" Militello took so long to get back to me that he waited until Cookie had left for the day and was almost to her car to confirm the problem. Once again, pleasantly, Cookie stepped up with a loaner as if nobody else on the clock could have done it. By Feb 22, 2021, Daniel became my service agent. 2nd report stated I needed the two left tire sensors replaced. Once again, I asked if the rear tire leaked, and they did not find a nail. After paying the $316 price tag, the sensor and alert came on before reaching I-285 on March 1st. On March 6th, I picked up my car and the sensor came back on. On March 11th Alexandria Paige became my service agent. Abruptly, she dismissed what happened and assured me that she would take care of my situation. Shockingly, the 3rd report returned with all the tires registering "bald" and with a picture of a nail, supposedly in the rear right tire. She insisted that I pay for four new tires for $922. When I asked why it only appeared with her after several "certified" inspections, she said I should not have had one of the sensors repaired, and $75 would be refunded. Of course, Alexandria fabricated the findings, and Mike confirmed the tires were 4" or better. However, he did not refund my money nor offered to repair "nailed" tire. FRAUD. I retrieved my car on March 18th the rear tire pressure read 14, which means they did not have the decency to put air in the tire. When I signed the closeout sheet, I wrote my displeasure. Joshua brought it to Alexandria's attention while in Mike's office. He never responded. She waved it off and said, "Whatever, let her know we will see her next time". April 2nd my engine and oil light came back on and fluid was leaking from the front right. Why?? More

Awesome buying experience at Nalley INFINITI. Omar Colon, Sales Consultant and Lawrence Guarcello, Finance Manager made the buying/purchasing experience from initiation to closing quick and easy. Purchase to Sales Consultant and Lawrence Guarcello, Finance Manager made the buying/purchasing experience from initiation to closing quick and easy. Purchase today was my second INFINITI auto product; my hope is that the QX60 serves me as well as my Q70 did. Great atmosphere and everyone was really customer friendly, professional and caring about customer needs. Omar Colon, Sales Consultant goes above and beyond to provide the highest levels of customer service. More

spent more than 3000 dollars and didn't get my car fixed changed battery without my consent and I had to pay it asked for more money when the car broke again long waiting time not recommend this p fixed changed battery without my consent and I had to pay it asked for more money when the car broke again long waiting time not recommend this place! More

My experience was excellent. The staff was very accommodating and helpful. I would recommend this dealership to my friends and family in their next purchase. accommodating and helpful. I would recommend this dealership to my friends and family in their next purchase. More

Excellent Service...Shawn and Luke are the best! I always feel valued and like Family! So, I’ve never strayed from Nalley Infiniti since I purchased.My Crossover. feel valued and like Family! So, I’ve never strayed from Nalley Infiniti since I purchased.My Crossover. More

Excellent service consultant and technician Very knowledgeable about the product and how to repair the problem. Highly recommend Nalley’s service department and parts department. knowledgeable about the product and how to repair the problem. Highly recommend Nalley’s service department and parts department. More

Great customer service. Will definitely make them my premier service facility. Very knowledgeable service advisors. The facility was very clean and accommodating. Hand sanitizer was provided. premier service facility. Very knowledgeable service advisors. The facility was very clean and accommodating. Hand sanitizer was provided. More

Shawhib Ghulam Rez, service advisor was my service writer on July 23, 2020, I was impressed with His professionalism, overall outstanding Job. Well done job on July 23, 2020, I was impressed with His professionalism, overall outstanding Job. Well done job More

Only place I take my vehicle because the service advisor is always on top of things and the mechanic is the only one I want working on my vehicle. is always on top of things and the mechanic is the only one I want working on my vehicle. More

Prompt estimate of what the problem was and how much it would cost. Repairs completed within 24HRS. Service Tech responded quickly to my questions and answered them to my satisfaction. would cost. Repairs completed within 24HRS. Service Tech responded quickly to my questions and answered them to my satisfaction. More