Nalley INFINITI Marietta

I called for a key replacement and they were able to take care of me the very next morning. Service was quick and Mr. Tate was very helpful. care of me the very next morning. Service was quick and Mr. Tate was very helpful. More

If I were permitted to rate this dealership with a zero-star rating, I would do so without reservation. I visited the dealership for a routine oil change and tire rotation, only to be informed that my zero-star rating, I would do so without reservation. I visited the dealership for a routine oil change and tire rotation, only to be informed that my tires needed replacement, an alignment, an oil change, and brake inspection. After some negotiation, I agreed to the tire replacement and oil change along with an alignment cost for $1300. Leaving the dealership with the impression that my car was in good condition, I was shocked two days later to discover that my car would not start. This was an unprecedented issue for me. The error message was “Chassis Control System Error and Key System Error” After researching the problem online, I found that it is a common problem with Nissan and Infiniti vehicles. However, if I had simply left the dealership 2 days ago why would my car be malfunctioning? I contacted the dealership to explain my predicament, but the service representative treated me as if I were a novice car owner. Despite my frustration, I scheduled an appointment to have my car towed to the dealership since it would not start. Upon arriving at the dealership, I met with service representative Alton. After discussing the issue over the phone, Alton determined that a diagnostic test was necessary and would require the dealership to retain the vehicle. He informed me that the diagnostic fee would be $250. I refused to pay the fee, citing my recent visit to the dealership and the fact that this location were they the only service provider for my vehicle. I requested to speak with the service manager, but Alton, agreed to waive the diagnostic fee if I completed my service at the dealership. Once I agreed to the service and signed the necessary paperwork, I had to ask for a Lyft ride home, as a previous customer had been offered this accommodation without hesitation. Upon receiving a text message indicating the service status of my vehicle, I was informed of the necessary repairs. Two days later, I received an update stating that the battery was the issue. It is perplexing that this was not discovered during a routine maintenance check. Prior to the battery replacement, I attempted to jump-start the car, but it remained unresponsive. Given that the battery was only two years old, this finding was unexpected. In the end, I requested the replacement of both of my car keys’ batteries. Upon returning home, I discovered that only one key’s battery had been replaced. This lack of attention to detail is unacceptable. I have spent thousands of dollars at this dealership, yet I have been treated with disrespect. Consequently, I will no longer be visiting or making purchases from this establishment. More