Nalley INFINITI Marietta

Great Experience. The sales experience was painless. I came in...did a test drive and told Luis what I needed for my trade and what I wanted the monthly price to be near and he made it happen. I was also came in...did a test drive and told Luis what I needed for my trade and what I wanted the monthly price to be near and he made it happen. I was also able to use a loaner for 24 hours while waiting for the paperwork to get ready. Everyone from Luis (Sales) to Cory (Finance Mgr) to Darren (Service) were great to deal with. I would recommend them to anyone and will be a repeat customer! More

Good company with bad management. I have purchased 2 cars from Nalley. Both were leases. The first was a returned lease, and I leased a second car, and then eventually bought the lease from Nalley. I have ne from Nalley. Both were leases. The first was a returned lease, and I leased a second car, and then eventually bought the lease from Nalley. I have never felt so DIRTY in my life as when I walked out of Nalley, after giving them over 25K for a G35. My first sales person, for my Fx35 was very pleasant. But alas, he left the company. My second sales person (David White) was good, but sat in a stock room, that was a little uncomfortable, but all in all he was an OK sales person. Now, my 3rd, and I guess 4th, sales people were absolutely terrible. My 3rd, was Miesha. She was so disrespectful that she would not even pick up the receiver to talk to me over the phone. It was constantly speaker phone chats. Really? Is that the customer service a company like Nalley supports? So when I went to drop off the check, with Corey, the Business Manager, I wanted to throw up in my mouth at his complete lack of professionalism. When I arrived, Corey could not be found for 10-15 minutes, even though I called DAYS in advanced to make sure they knew when I was coming. Once they found Corey, I was escorted to his office. The harassment began. Between Miesha and Corey, I was asked to offer to let them Finance my loan, at least 5 times. Even as I handed him a check for over $25,000, he still brought it up. Once we got past that, he moved on to the warranty high pressure sales. Telling me how GREAT of a deal it was to spend $2000 for a 2 year warranty. Really? How is that a good deal? Are you telling me that Nalley expects there to be over $2000 worth of work on a two year old car? Once we moved past the warranty, his wife called. So he answered, and had a nice chat with her. He did make sure to turn the volume down a bit so as to reduce the intrusion in to our sale. Once his wife was squared away, we began signing the paper work. This is where he really put on the mud. He asked me to sign TWO title transfer papers, one was completely blank. When I questioned him on it, he told me, trust me, it is for when we make mistakes... I mentioned, as I nervously giggled, "This is like signing a blank check, what stops you from registering an additional car in my name?" His response was "Um, that's not a check!" So I relented, and signed. Then he asked me to do the same for a Power of Attorney. Which I refused. Then a third document arrived, blank, and I simply handed it back to him and said "This must have slipped in the package, and is simply a blank page" - At this time I think he finally got that I was not a happy camper and he did not pursue the signing. Upon leaving the dealership I saw a sign that read "If you are leaving this dealership and NOT buying a car due to customer service, please contact the General Manager." - I noticed, and laughed, and walked out. Upon driving home, I felt so dirty about giving them my money, that I called the General Manager, and left a message... No response. NONE. I guess since I already left my money there, I don't mean anything to them anymore. I will not do business with ANY Nalley Dealership ever again. More