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Nalley INFINITI Marietta
Marietta, GA
624 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 624 reviews
September 30, 2012
The service department is TERRIBLE - thats an understatement. I acquired a 2011 G37 convertible, new, from the dealership last year. Two months ago it required some warranty work on the conve understatement. I acquired a 2011 G37 convertible, new, from the dealership last year. Two months ago it required some warranty work on the convertible top – it was not going down correctly. The car had two dents in one of the top panels and required body and paint work. A few days short of a month in your shop, the car received wheel damage, headliner damage, top-seal damage – plus multiple repaints because of color mismatch. The two front, clear, mats were never returned. Now, we had our first good rain since picking the car back up, and the top is leaking in a half-dozen different sports – parked or driving. The headliner has been saturated in multiple spots. This, while entertaining clients for work – the car had to be parked and we had to take another vehicle because everyone was getting wet inside this $57,000 car. This has been an absolute nightmare! Your dealership has offered nothing but excuses – no compensation for my repeated trips to the dealership – or anything. I will again schedule service – let’s see if this takes another month to resolve. At this point, I will NOT return to the dealership for another car purchase or service. More
by vcbb
Employees Worked With
Service Manager
July 31, 2012
RUN RUN RUN!!!OVERALL CUSTOMER SERVICE WAS JUST UNEXCEPTABLE. SOLD MY DAUGHTER A $40,000 LEMON AND WON'T ACCEPT RESPONSIBILITY FOR IT. ROMAN SOLD HER THE DIRTY INTERIOR, DIRTY EXTERIOR, BROKEN GR UNEXCEPTABLE. SOLD MY DAUGHTER A $40,000 LEMON AND WON'T ACCEPT RESPONSIBILITY FOR IT. ROMAN SOLD HER THE DIRTY INTERIOR, DIRTY EXTERIOR, BROKEN GRILL, AND A NONPROGRAMMABLE KEY FOB THAT DOESN'T EVEN GO THE CAR. DICKSON BACKS HIM ON THIS. WE'VE TAKEN SEVERAL STEPS IN GETTING THIS RESOLVE WITH THE DEALER, THEY ARE NOT WILLING TO HELP. TODAY SHE TRIED GETTING TAGS FROM THE DMV AND SHE WAS TOLD THE DEALER HASN'T SUBMITTED AND PAPERWORK AS OF YET, AND SHE PAID FOR HER CAR TAX IN FULL IN CASH. SO WE'VE TAKEN MORE SERIOUS STEPS, CONSUMER AFFAIRS, BBB, AND BECAUSE WE ARE MILITARY, JAG. GOOD LUCK IN YOUR EXPERIENCE BECAUSE WE HAVEN'T HAD ANY SINCE WE PURCHASED THE CAR. SO STAY AS FAR AWAY AS YOU CAN!!!! RUN RUN !!!!! More
by MRSDELORESSCOTT
March 16, 2012
Dealer is taking advantage of the lack of regulation regarding Doc fee in GA and charges $599 doc fee. This is after stating a "complete disclosure policy". Started good ended up bad experience when it regarding Doc fee in GA and charges $599 doc fee. This is after stating a "complete disclosure policy". Started good ended up bad experience when it was time to close. Unfortunately there isn't anything I can do regarding the doc fee. We agreed on the final price and I separated the fee because we are a full disclosure as I mentioned previously. I apologize we couldn't make a deal. Let me know if anything changes but we are gonna put the vehicle back out and make it available. I appreciate the opportunity. Thanks. Brian Paugh More
by yifrach
Employees Worked With
brian paugh, Cory Russell
March 04, 2012
Great experience. My service advisor was great & the length of time that I had to wait wasn't bad. I have the 3 year 3 month service package so I can't give you a Price review. Thank You. length of time that I had to wait wasn't bad. I have the 3 year 3 month service package so I can't give you a Price review. Thank You. More
by dimorris1029
Employees Worked With
Shannon
February 06, 2012
We have purchased a total of three cars from Nalley 2 Lexus , 1 Infiniti (last purchase) The manager at Infiniti Marietta is rude and unprofessional I will purchase a car that dealership again. I had t Lexus , 1 Infiniti (last purchase) The manager at Infiniti Marietta is rude and unprofessional I will purchase a car that dealership again. I had to call the Nalley Lexus dealership to help me with my questions on my new Infiniti. More
by whatisup
Employees Worked With
The Manager
December 05, 2011
We are on our third Infiniti from Nalley/Marietta (2 M35's and 1 FX35). We have had nothing but exceptional experiences over the last 5 years. The Service Department consistently does exactly what the M35's and 1 FX35). We have had nothing but exceptional experiences over the last 5 years. The Service Department consistently does exactly what they say will do. I think their pricing is fair, considering an Infiniti is a luxury vehicle. I work with Darren Thomas and Rich Huffman and feel they both are exceptional. More
by 1jmbrown
Employees Worked With
Rich Huffman
October 17, 2011
I had a great time at Nalley Marietta Infiniti. Great sales experience! Enjoyed working with Jim, John, and Jamyle! Will definitely purchase an Infiniti from there. sales experience! Enjoyed working with Jim, John, and Jamyle! Will definitely purchase an Infiniti from there. More
by kvsm3
Employees Worked With
Jim Sweitzer, John from Finance, Jamyle Long
September 15, 2011
Extremely impressed with the professionalism of the staff at Nalley, especially Jim, with whom I worked most closely, and Cory in Finance. The guys at Nalley made this transaction as easy as any I have ever at Nalley, especially Jim, with whom I worked most closely, and Cory in Finance. The guys at Nalley made this transaction as easy as any I have ever encountered when buying a car and I was able to get a great car at a great price. It was a seamless transaction without any of the hassle that I have encountered at other dealers. I would absolutely recommend Nalley Infiniti when it comes time to purchase a car. More
by rlboyce
Employees Worked With
James Sweitzer
July 30, 2011
Good communication and listening skills. Knowledgeable about the their cars and styles. They - Service department to Sales all seemed to be a part of the Team and cooperated and helped each other. about the their cars and styles. They - Service department to Sales all seemed to be a part of the Team and cooperated and helped each other. More
by vgunay
Employees Worked With
James Sweitzer & Darren Thomas
June 01, 2011
I got the lead for the car from USAA and was immediatly contacted by the dealership. The service was outstanding and the car was prepared and ready to go. The inspection had been performed and the car was contacted by the dealership. The service was outstanding and the car was prepared and ready to go. The inspection had been performed and the car was fueled and ready to go. The advertised price even was flexible that I had to decide to accept the offer on the spot. Very positive experience. More
by Michaelfly
Employees Worked With
James Sweiger
