Nalley INFINITI Marietta

If I were permitted to rate this dealership with a zero-star rating, I would do so without reservation. I visited the dealership for a routine oil change and tire rotation, only to be informed that my zero-star rating, I would do so without reservation. I visited the dealership for a routine oil change and tire rotation, only to be informed that my tires needed replacement, an alignment, an oil change, and brake inspection. After some negotiation, I agreed to the tire replacement and oil change along with an alignment cost for $1300. Leaving the dealership with the impression that my car was in good condition, I was shocked two days later to discover that my car would not start. This was an unprecedented issue for me. The error message was “Chassis Control System Error and Key System Error” After researching the problem online, I found that it is a common problem with Nissan and Infiniti vehicles. However, if I had simply left the dealership 2 days ago why would my car be malfunctioning? I contacted the dealership to explain my predicament, but the service representative treated me as if I were a novice car owner. Despite my frustration, I scheduled an appointment to have my car towed to the dealership since it would not start. Upon arriving at the dealership, I met with service representative Alton. After discussing the issue over the phone, Alton determined that a diagnostic test was necessary and would require the dealership to retain the vehicle. He informed me that the diagnostic fee would be $250. I refused to pay the fee, citing my recent visit to the dealership and the fact that this location were they the only service provider for my vehicle. I requested to speak with the service manager, but Alton, agreed to waive the diagnostic fee if I completed my service at the dealership. Once I agreed to the service and signed the necessary paperwork, I had to ask for a Lyft ride home, as a previous customer had been offered this accommodation without hesitation. Upon receiving a text message indicating the service status of my vehicle, I was informed of the necessary repairs. Two days later, I received an update stating that the battery was the issue. It is perplexing that this was not discovered during a routine maintenance check. Prior to the battery replacement, I attempted to jump-start the car, but it remained unresponsive. Given that the battery was only two years old, this finding was unexpected. In the end, I requested the replacement of both of my car keys’ batteries. Upon returning home, I discovered that only one key’s battery had been replaced. This lack of attention to detail is unacceptable. I have spent thousands of dollars at this dealership, yet I have been treated with disrespect. Consequently, I will no longer be visiting or making purchases from this establishment. More

Salesperson - Bob Leyda Finance - Joshua Cox I purchased a car from this dealership in the past (7 years ago) with no problem. This experience was the worst ever. They were so pleasant to get the purchased a car from this dealership in the past (7 years ago) with no problem. This experience was the worst ever. They were so pleasant to get the sale completed, yet deceitful about everything! Bob begin to be non-responsive after I purchased the car. I signed a WE OWE at the time of purchase, the document was not copied and put into my documents to take home, and no one could find the paperwork later when I went to the dealership to retrieve the paper. In the WE OWE was a spare key. I tried to follow-up via email and Bob ghosted me. I had to call and arranged to get the spare key but Bob told the key guy that I was paying out of pocket. I corrected the key guy and told him it was in a WE OWE. After that I somehow got a spare key under Certified Infiniti, despite my car not being Infiniti certified. Later Bob sent an email asking me to sign a new WE OWE stating that this document would acknowledge that I received the key. I refused because I knew the document was not an acknowledgment, but rather a NEW document. I had to go into the dealership to have everything fulfilled. Which is when he told me “we don’t have the original document and the managers told me to get you to sign this one”. They are complete liars! Josh handled the financing for my car. He stated that the only way we would receive the lowest possible interest rate is to make CPO wrap the car. I agreed but later called the bank and VSC company and they both stated that is not the case. Your interest rate is solely based on your credit profile and the year of the car makes a difference but the warranty is totally optional. I immediately went to Infiniti to cancel the warranty in-person because I was furious about how much we had been mislead at the point of sale. If this $4,000 optional contract was not added my auto payment would be about $70 less. Now I have to follow-up with everyone almost weekly to ensure that this VSC was in fact cancelled and it will be removed from my auto loan. Just in case they try to “lose this document” as well. Also, Josh stated that he would have the general manager to contact me to “make things right”. I have not heard from anyone to date. Another lie! Overall I would give my experience a 1 out of 5 stars only because I don’t have the option for a 0. However, Lavonne at the front desk was so nice!! What a breath of fresh air! While dealing with those liars she ensured that my 3-year old and I were comfortable! More