Nalley INFINITI Marietta

Great experience working with Chad Douglas I wanted to take a moment to write a brief review and recommendation for Chad Douglas. I had actually found Chad's name on this web site before reach I wanted to take a moment to write a brief review and recommendation for Chad Douglas. I had actually found Chad's name on this web site before reaching out to his dealership and based on the great recommendations he already had we contacted Chad directly. In most cases when you read a review it is because someone purchased something from someone. In this instance, my wife and I ended up leasing an Infiniti from another dealership. However, even though we ended up deciding to lease the car from someone other than Chad I still felt compelled to share our experience as I believe sometimes reviews when you don't make a purchase are just as helpful. In the end, the sole reason we did not end up leasing our Infiniti through Chad was due to the price of the car. I am very analytical in nature and use the numbers to primarily guide my decisions. When working with Chad, he was always extremely professional, knowledgeable, and prompt every time we interacted. He understood the questions I was asking, and why I was asking them. Never once did he try to pressure me into a sale. At the end of our decision process we were deciding between two dealerships. The other dealership offered a price that Nalley was unable to match in this case. Chad was very honest and direct with me that it would not be a good business decision for them, which I totally understood. He was extremely gracious and appreciative for the opportunity and asked if he could keep in touch so we could talk again the next time we are in the market. I would gladly welcome Chad's call, and will recommend him to friends that are in the market as well. More

Easy to deal with I originally leased my G37 convertible from Myshia 3 years ago. She was warm and friendly then and I felt like I got a great car for a fair price. I I originally leased my G37 convertible from Myshia 3 years ago. She was warm and friendly then and I felt like I got a great car for a fair price. I had an Inifiniti to trade in and the deal with the trade, the mileage and condition of the trade was very fair (miles a little over, tires needed to be replaced). My lease was expiring soon so I made an appointment with Myshia to review my options. While she is now a manager, she took care of me personally. She gave me three options, one of which was to purchase the car I was leasing. That's what I decided to do and from there it was just a matter of waiting for the paperwork to be completed. The other two options were to lease or purchase another convertible or get an IPL. I love the IPL specs but don't like the limited interior color/trim options. There was no pressure at all from Myshia. We had an honest conversation about the current models (exactly the same as they were 3 years ago) and she respected the decision. Based on her integrity, fair dealing (that does not always mean the lowest price) and overall warmth and friendliness, I highly recommend her. More

Thanks Chad! Overall, I had a great experience working with Chad and the team over at Nalley Infiniti. The new showroom is fantastic and the team was very respons Overall, I had a great experience working with Chad and the team over at Nalley Infiniti. The new showroom is fantastic and the team was very responsive to me as a new customer. I felt like the dealership was clear on the pricing of the car and was very competitive with all of the other dealerships in Atlanta. The test drive process was great and I didn't feel like there was any pressure to commit. Overall, the process was pretty smooth and I couldn't be happier with then end result. I got a fantastic car at a great price that I felt was a significant savings. I'm a happy owner of a new Q50S. Thanks Chad! More

I knew which used vehicle I wanted when I arrived at the dealership. Greg was very professional, friendly and courteous. He understood my situation and budget and I wasn't made to feel as if I was wasting h dealership. Greg was very professional, friendly and courteous. He understood my situation and budget and I wasn't made to feel as if I was wasting his time because I wasn't buying a 50K automobile. I would highly recommend Nalley Infiniti for a pleasant car buying experience. I'm very happy with my little SUV and can't thank Greg enough for helping me! More

I had the opportunity to work with Manager Myesha and Greg Charley during my search for a vehicle; Greg was courteous, responsive, and provided great customer service. Would definitely recommend Nalley- Greg Charley during my search for a vehicle; Greg was courteous, responsive, and provided great customer service. Would definitely recommend Nalley-Infiniti to anyone seeking to purchase a vehicle. More

Having discussed a specific Z4 for days, knowing that I would be driving in from 5 hours away, that I was aware it could sell before I got there, your sales-team opted to lie, stall, and play games instead would be driving in from 5 hours away, that I was aware it could sell before I got there, your sales-team opted to lie, stall, and play games instead of being professional and respectful of my time. We saw the Z4 physically being hidden from us while we were waiting extensively for Tom to meet us in the lobby. Multiple people went "looking for Tom and the Z4", even after we saw it being driven around to the backside of the building. Taking the car to the back to be detailed?...nope, just hiding the car from us while sending the receptionist to walk the lot and slowly "look for it". Was Tom was glad to see us drive in from Nashville?...nope, didn't answer cell phone or office request to come to lobby for over 45 minutes. Was Tom quick to recover and apologize? ...nope, attempted to cover up previous lies with more lies about not knowing what was going on, didn't see cell calls, didn't realize we were here, didn't know I was driving in after I had called all the way up to to our 4am road trip departure. Did the manager come out and set the story straight? ...nope, just let my husband and the receptionist walk the lot aimlessly. Did the car sell right before we got there? ...nope, 3 days ago. My goodness I did NOT expect this at a luxury dealership in Atlanta. Just disgraceful! More