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Nalley INFINITI Marietta

Marietta, GA

4.7
570 Reviews

2020 Cobb Parkway Southeast

Marietta, GA

30060

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Showing 570 reviews

September 26, 2013

The experience was terrible. The car was not cleaned as promised. The part they promised to replace took 3 weeks and multiple calls for them to finally order and replace. And then they waited till the last More

by IbrahimMourtada
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela
Sep 30, 2013 -

Nalley INFINITI Marietta responded

I am sorry to hear you feel this way about your recent experience with us at Nalley Infiniti Marietta. We do hold ourselves to the highest of expectations and strive to take great care of our customers. I would appreciate the opportunity to further discuss your experience personally at your earliest convenience. You may reach me at 404-994-4328. I look forward to hearing from you. Best wishes, Todd Dickson General Manager Nalley Infiniti Marietta

August 23, 2013

I recently bought a G37 sedan from Nalley Infiniti in Marietta. They had an incredible lease offer and offered me a better deal than Infiniti of Gwinnett. The entire process took less than three hours, f More

by DcLover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Internet Manager
Aug 26, 2013 -

Nalley INFINITI Marietta responded

Thank you so much for taking the time to leave a review. Your feedback is very important to us and we enjoy hearing about your positive experience with us. Enjoy your Infiniti G37 and please let us know if you have any questions or concerns. Best wishes, Todd Dickson General Manager Nalley Infiniti of Marietta

August 22, 2013

I have had my service (3,750, 7,500, 11,250 & 15,000 miles) completed at Nalley Infiniti Marietta since I purchased my car from them in December of 2012. Megan Orr has been my service adviser since del More

by jclay1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Orr, Megan Orr
Aug 22, 2013 -

Nalley INFINITI Marietta responded

Thank you for taking the time to leave your 5 star feedback! I am so happy to hear you have enjoyed your experiences with Megan and all of us at Nalley Infiniti of Marietta. Please let me know if I may ever be of any assistance regarding your automotive needs. We look forward to your future visits and appreciate your continued loyalty. Best wishes, Todd Dickson General Manager Nalley Infiniti Marietta

June 27, 2013

I was interested in purchasing a JX35 and sent an email to the dealership inquiring about their pricing and received a quick response from Brett with a reasonable price. I scheduled a Sunday test drive and More

by sah2075
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Miller, Cory Russell
Jun 27, 2013 -

Nalley INFINITI Marietta responded

Thank you so much for the review and feedback. I am so glad Brett was able to get you into your new Infiniti JX in a stress free and timely manner.Please let me know if I may be of any future assistance regarding your vehicle needs. We look forward to your next visit. Best, Todd Dickson General Manager

February 07, 2013

I brought my wife’s M35 Infiniti for an oil change, tire rotation and balance and transmission service. While the car was there I was told the top radiator hose was leaking. (Strange since the car parks in More

by yousoobad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Ohman was the service advisor
Apr 12, 2013 -

Nalley INFINITI Marietta responded

I am sorry to hear of your frustrations with Nalley Infiniti of Marietta. I understand Joe Valadez, our Service Director, has spoken with you regarding these frustrations and everything has been worked out including a credit of $150.00 and corrections to your contact information. Please let me know if there is anything else I can do. You may contact me at (770)281-8600 or by email at DDickson@nalleycars.com. As a customer, you are very important to us. Thank you for your feedback. Best, Todd Dickson, General Manager Nalley Infiniti of Marietta

December 13, 2012

Darren is great......... My wife has a 2010 EX35 and before I bought my 2012 M56, I knew I was going to request for Darren to help service my M56. He has great personally and my wife and I will continu More

by rebetjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 30, 2012

The service department is TERRIBLE - thats an understatement. I acquired a 2011 G37 convertible, new, from the dealership last year. Two months ago it required some warranty work on the conve More

by vcbb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Nov 06, 2012 -

Nalley INFINITI Marietta responded

Hello, Thank you for your review. I spoke with our Service Manager and I'm glad that Joe Valadez was able to work with you to address your concerns. If your issues were resolved, would you consider updating your review to let us and others know about your experience as we worked through the issues you previously experienced? If you had any outstanding issues, please let us know. I can be reached directly at DDickson@nalleycars.com Todd Dickson General Manager, Nalley Infiniti-Marietta

July 31, 2012

RUN RUN RUN!!!OVERALL CUSTOMER SERVICE WAS JUST UNEXCEPTABLE. SOLD MY DAUGHTER A $40,000 LEMON AND WON'T ACCEPT RESPONSIBILITY FOR IT. ROMAN SOLD HER THE DIRTY INTERIOR, DIRTY EXTERIOR, BROKEN GR More

by MRSDELORESSCOTT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Aug 24, 2012 -

Nalley INFINITI Marietta responded

Hi, I am so glad that we were able to work everything out and come to a resolution that we could all agree upon. Please don’t hesitate to contact me if you have any issues in the future. Todd Dickson General Manager, Nalley Infiniti-Marietta

March 16, 2012

Dealer is taking advantage of the lack of regulation regarding Doc fee in GA and charges $599 doc fee. This is after stating a "complete disclosure policy". Started good ended up bad experience when it More

by yifrach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
brian paugh, Cory Russell
March 04, 2012

Great experience. My service advisor was great & the length of time that I had to wait wasn't bad. I have the 3 year 3 month service package so I can't give you a Price review. Thank You. More

by dimorris1029
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
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