Nalley INFINITI Marietta
Marietta, GA
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Having discussed a specific Z4 for days, knowing that I would be driving in from 5 hours away, that I was aware it could sell before I got there, your sales-team opted to lie, stall, and play games instead would be driving in from 5 hours away, that I was aware it could sell before I got there, your sales-team opted to lie, stall, and play games instead of being professional and respectful of my time. We saw the Z4 physically being hidden from us while we were waiting extensively for Tom to meet us in the lobby. Multiple people went "looking for Tom and the Z4", even after we saw it being driven around to the backside of the building. Taking the car to the back to be detailed?...nope, just hiding the car from us while sending the receptionist to walk the lot and slowly "look for it". Was Tom was glad to see us drive in from Nashville?...nope, didn't answer cell phone or office request to come to lobby for over 45 minutes. Was Tom quick to recover and apologize? ...nope, attempted to cover up previous lies with more lies about not knowing what was going on, didn't see cell calls, didn't realize we were here, didn't know I was driving in after I had called all the way up to to our 4am road trip departure. Did the manager come out and set the story straight? ...nope, just let my husband and the receptionist walk the lot aimlessly. Did the car sell right before we got there? ...nope, 3 days ago. My goodness I did NOT expect this at a luxury dealership in Atlanta. Just disgraceful! More
The new facilities and service at Nalley Infiniti of Marietta are excellent, a significant improvement from the old dealership. Specifically, we worked with Chad Douglas on four separate visits to the Marietta are excellent, a significant improvement from the old dealership. Specifically, we worked with Chad Douglas on four separate visits to the dealership. He was very knowledgeable on the vehicles, patient with our thorough test drives and deliberations, and courteous to our time constraints when we had our little baby girl along for the visits. The negotiation process was fast and reasonable, arriving at a fair price and a win-win, including full extended warranty and care packages. Chad has also done a nice job of following up on our satisfaction after the purchase, which is nice in continuing our relationship with him and Nalley. We own a 2005 G35 and now the new QX60, hoping to keep Infiniti's in the family for life. If our experiences continue to be as positive and courteous as they have been with Chad, there is no question our business will be with Nalley Infiniti of Marietta. Thanks to Chad Douglas and the whole team. Kind Regards, Brenton and Dolly Meese. More
Nalley Infiniti Marietta is the place to go for your next new or used vehicle. Chad was very helpful making sure I stayed in my budget but got the car I wanted. Service deptartment in the new building is gre new or used vehicle. Chad was very helpful making sure I stayed in my budget but got the car I wanted. Service deptartment in the new building is great. Make sure you ask for Chad! More
I was referred to Chad by my cousin, and for good reason. I had been looking for a car a few weeks and every dealership I went to tried to sell me a car outside of what I wanted, or just didn't listen. Chad I had been looking for a car a few weeks and every dealership I went to tried to sell me a car outside of what I wanted, or just didn't listen. Chad helped me find the perfect car, at the perfect price, and was extremely helpful throughout the whole purchase. The whole Nalley team stayed an hour past close on a Friday night to help me get exactly what I wanted, and I won't forget that anytime soon! More
My experience with Greg Charley, of Nalley Infiniti of Marrietta, was outstanding. My initial contact with him was via the internet then over the phone. He was very personable and listened to what I wante Marrietta, was outstanding. My initial contact with him was via the internet then over the phone. He was very personable and listened to what I wanted in my vehicle and from the dealership. He was focused on what I expressed to him I wanted, direct and informative concerning the price points and what my options were in purchasing the car. Upon meeting Greg in person he had everything in order for me to immediately start viewing my desired Infiniti Q60 Sport. He was very knowledgeable about the car, it's features and various amenities available to me. He offered me a very low stress/pressure experience which was refreshing. The staff involved with my actual purchase, warranty packages and service options was also very knowledgeable and helpful aiding in the overall positive experience. The dealership itself is a very nice and clean facility offering a comfortable environment in which to shop and conduct business. There were also beverages and snacks available to customers. I highly recommend both Greg Charley and Nalley Infiniti of Marrietta for a full service and low anxiety car buying experience. I look forward to utilizing them again in the future for both car servicing and possible car purchases. More
Rob is a fantastic person. He really created a welcoming atmosphere for me and my wife. Never once did I feel pressured. He answered every question honestly and provided multiple options to get us what we atmosphere for me and my wife. Never once did I feel pressured. He answered every question honestly and provided multiple options to get us what we needed. Rob would be the only car salesman I would refer a friend to. Thank you for a great experience Rob. More
chad and I met when new Q50 was launched.my 1st impression of the hybrid was incredible!!!! very fast,very smooth,much better than lexus hybrid; much much much better.new model very impressive,new impression of the hybrid was incredible!!!! very fast,very smooth,much better than lexus hybrid; much much much better.new model very impressive,new dealership great too,overall impression made me strongly consider chad over roswell infiniti.par More
Greg Charley and I had a great experience when I decided to purchase my Infiniti. He was very helpful, friendly, and professional. He gave me great advice in choosing the right car for me. Greg was very pat to purchase my Infiniti. He was very helpful, friendly, and professional. He gave me great advice in choosing the right car for me. Greg was very patient and I felt no pressure from him to purchase a car. He did an outstanding job in assisting me. I would recommend him and Nalleys Infiniti to anyone who is in the market for a vehicle. More