Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley INFINITI Marietta
Marietta, GA
579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 579 reviews
January 07, 2015
Great Experience!!!!!! Chad Douglas was a wonderful person to work with. This was my first infiniti purchase and Chad completely walked me through the process and made it ex Chad Douglas was a wonderful person to work with. This was my first infiniti purchase and Chad completely walked me through the process and made it extremely easy and honestly fun. I would strongly recommend Chad to any of my friends looking to purchase a infinite. Corey Russell was also very helpful with the process. Great team work!!!! More
by M&M
Employees Worked With
Cory Russell
December 13, 2014
1st Service Experience Have driven Nissan's for 25 years and finally elevated to Nissan's luxury Infiniti brand. Level of service certainly takes an entire new meaning with Have driven Nissan's for 25 years and finally elevated to Nissan's luxury Infiniti brand. Level of service certainly takes an entire new meaning with Infiniti. Everyone was extremely friendly, and since the QX70 was a year old and I didn't know the history of the car, Adam looked up the history so that we could better understand what needed to be done and what didn't need to be done. Just an overall excellent experience. More
by dglennwilliams
Employees Worked With
Adam Ohman
December 05, 2014
Greg ( Gregory Charley ) The best Salesperson...!!! Excellent Customer service ..Very Honest and most important very very transparent.I bought a 2013 BMW X5 Xdrive 35I , i was a pretty expensive car, we Excellent Customer service ..Very Honest and most important very very transparent.I bought a 2013 BMW X5 Xdrive 35I , i was a pretty expensive car, we were really worried and believe me they made the whole process look so easy. I am from Chicago and we finalized the deal over phone. Greg was very helpful , honest and very responsive. I took the risk and flew to atlanta and was surprised to the see the vehicle was much much better than what I had thought of. The whole financing process was very easy and i was out in less than 2 hours. It was really worth taking the risk and I credit all this to one person, that's Greg. I highly recommend this dealership and particularly Greg. He gets into customers shoes and thinks. He really never does pressure tactics. He gives you honest opinions. Even when I was there at the dealership the whole atmosphere was very friendly. I also would like to thank Greg's manager, Sorry i forgot the name for his gesture in coming and talking to me and inquiring about the purchase. Thanks a lot guys, going forward whenever i think of buying a car it will be with you people. More
by mbpatil9
Employees Worked With
Greg Charley
November 25, 2014
Buyer Beware!!!! When I was test driving my Infiniti G-37 I noticed a couple of things that needed to be fixed before I finalized my purchase. I was told, "no problem When I was test driving my Infiniti G-37 I noticed a couple of things that needed to be fixed before I finalized my purchase. I was told, "no problem" from Jeff and Evan. I set an appointment with the sales person, Jeff, and arrived at my service appointment time. I needed sensors put on my wheels/tires because the "!" was lit on my dash. When I showed up, the service department told me that I would have to pay for the services. I called Jeff over and he did not/could not solve the problem. I asked for a sales manager but no one was available. I asked Jeff to get this fixed and call me later in the day but he never called me back. I called him and left him two messages, no return phone call. I called and left a message for Evan, the pre-owned sales manager, and never heard a peep from him either. I even texted him and told him their service sucked and he replied, "Nalley sucks or me?". I asked him to call me the next day but in usual fashion, never head a peep from him. It has been five days since I was told I would get a return phone call but... NOTHING. I have wasted several hours of my busy work day trying to simply get what I was promised. Go somewhere else if you expect someone to "just do the right thing". More
by mdlank
Employees Worked With
Jeff Davenport
November 22, 2014
horrible dealership that's just looks for a one time sale/se Went to get me car serviced which went well at first was asked if I want my car washed I stated yes but then asked if they machine wash the cars or ha Went to get me car serviced which went well at first was asked if I want my car washed I stated yes but then asked if they machine wash the cars or hand wash. They stated they machine wash I told the dealership service manager don't worry about the wash I'll Handel it myself. So the car pulls out of service depth all wet not even wiped off and as I see the service manager running to the service tech trying to cover up vs telling the customer hey there was a miscommunication and my service tech accidently had the car machine washed. They reason I didn't want my car machine washed is because my car car is only 5 mts old I bought it brand new I have paint chipping of the entire car I showed it to the service manager which he assured me he will call me and have the professional check my car out yet haven't heard back from the so called service manager it been almost 5 weeks now still waiting. When I was purchasing the car I couldn't stop the sales dept calling me to earn my business but after the sales delivery is done and came to servicing your car it's nothing but excuses. As a service manager I think you should keep you words if you can't have someone else follow up. I understand your busy. I've been having nothing but issues with my brand Qx60 3 days after I've purchased the car my sunroof completely goes out then my paint of my suv is chipping of thru out the entire car which isn't suppose to be happening especially when the car has only 4 miles and I've only owed it for 5 mts. I purchase new cars every 2-3 years from Nissan and first time I've purchased and infiniti will definitely be my last especially with Nalley infinti marietta.... More
by mikeabramov
Employees Worked With
Christian Brooks, Fred Mclure, Adam Ohman
November 04, 2014
Darren is Awesome! I have had 6 Infiniti's over my life and all have been serviced by Darren. Makes this dealership shine. I highly recommend him directly. The service t I have had 6 Infiniti's over my life and all have been serviced by Darren. Makes this dealership shine. I highly recommend him directly. The service team in general is great, but Darren is the crown jewel. Keeps me coming back. It's rare you or your wife does not feel like they are getting ripped off by a mechanic, let alone a dealership service center. But Darren and team don't. They are honest and tell you what you really need, never trying to upsell or pressure you. Thanks Darren More
by dbaute
Employees Worked With
Megan Orr, Kendrick North
September 09, 2014
Great experience Greg went above and beyond my expectations to get the right vehicle to fit my budget and my needs. He was very professional, and dedicated. Greg went above and beyond my expectations to get the right vehicle to fit my budget and my needs. He was very professional, and dedicated. More
by Djjohnson100
Employees Worked With
Greg, Greg Charley
September 05, 2014
Excellent Customer Service I recently needed an estimate for maintenance work on my Infiniti vehicle and after a very bad experience at another dealership, I was very hesitant t I recently needed an estimate for maintenance work on my Infiniti vehicle and after a very bad experience at another dealership, I was very hesitant to trust a dealership, assuming they would recommend services and repairs I did not need with charges that were inflated. I have also had a bad experience where I do not feel like I am treated well as a customer because I am a female. Adam Ohman was my Service Advisor and he was amazing. When he saw my obvious mistrust and hesitation, he showed me a picture of his family on his desk and told me he understood why a woman might feel hesitant about trusting the recommendations when you come into a dealership. He assured me he would only recommend service my car truly needs, but give me advice on things I might want to consider. When I received my estimate, I left feeling completely informed and prepared to make a decision and prepared to plan on some maintenance service my car needs soon, that I might have been resistant to do before. I feel like I have someone at the dealership I can trust that will be honest. That was not my experience AT ALL with the last dealership I was with despite the fact we had been with them for years. I strongly recommend Nalley Infiniti and that you ask for Adam when you go for service!! More
by KelMac
Employees Worked With
Adam Ohman
July 04, 2014
Worst Service Experience Before It Started The Worst Follw Up Expereince On July 3 called to ask Mr. North about service on my vehicle. I had a simple request.... An estimate price based on The Worst Follw Up Expereince On July 3 called to ask Mr. North about service on my vehicle. I had a simple request.... An estimate price based on what I needed repaired. He asked for some information and stated he would get back to me and asked for my contact info. I waited and waited and after 2 hours called back. It went to his voicemail so I left a message. After another 2 hours I called back thru the receptionist and asked to be transferred to him. He still did not answer. Just very poor for someone who claims to be the longest tenured service advisor there. I have over 250 employees at my company and many of them have their cars service here as they own Infiniti but I will tell them all of my experience with him. More
by drepete3000
Employees Worked With
Kendrick North
June 16, 2014
Excellent Customer Service & Professionalism Mr. Anderson quickly greeted me in a very professional manner. He remembered my call previously when I set up the appointment. Throughout the service Mr. Anderson quickly greeted me in a very professional manner. He remembered my call previously when I set up the appointment. Throughout the service he continued to keep me abreast of the status of my service and future service recommendations. I really appreciated the detailed graphic printout of the services provided. I was most impressed with his genuine demeanor and kindness. When my car was delayed, he follow-up and checked on it without me having to ask!!! He is a true asset to your organization and his leadership skills and professionalism is highly commendable! I really appreciated his support and will use for all of my future transactions! Kudos to Mr. Anderson!! More
by bwiggs1
Employees Worked With
Winston Anderson
