Nalley INFINITI Marietta

I purchased a 2016 Nissan Maxima Platinum on November 27, 2024. I was pleased with the General Manager stepping in to get the price down. While looking over the vehicle I found a couple issues with the seats 2024. I was pleased with the General Manager stepping in to get the price down. While looking over the vehicle I found a couple issues with the seats but they were small and I could over look them. Artur, the salesman, even tried to fix one of the issues since the dealership said no. I get the car home and find a few more issues that were not disclosed. The shade for the moon roof and the shade for the back window were broken. The biggest issue was when the battery light started flashing which meant there was an issue with the charging system. This started 2 days after purchasing the vehicle. Contacted Nalley Infiniti of Marietta to see if they would make it right and they said there was nothing they could do for us. It seems that they probably knew about the issue, which turned out to be the alternator, since there was a brand new battery in the vehicle. This made the car good enough to drive for a few days with no issues but I found out the entire time that it was just operating off the battery. The car broke down on December 18th at night on a dark road with my wife and two young sons in the vehicle. On December 23rd I put the car in the shop and paid over $1,000 to fix an issue that should have been fixed prior to putting the car up for sale. Maybe that is why they tried to push their warranty so hard when we were signing documents. I understand we purchased the car As-Is but when I purchase a car from a reputable dealer, I don't expect it to break down three weeks later. That's the kind of things I expect from the mom and pop used car dealers. Never thought it would happen by way of this dealer and then they washed their hands of it. After their multipoint inspection I was never told about the rear shocks that need replacing also. I wouldn't suggest anyone purchase anything from this dealership after this experience. Was considering purchasing my wife an Infiniti QX60 but after this experience, no Infiniti for us. BUYER BEWARE!!!! More

I called for a key replacement and they were able to take care of me the very next morning. Service was quick and Mr. Tate was very helpful. care of me the very next morning. Service was quick and Mr. Tate was very helpful. More