Nalley INFINITI Marietta

Their Miscommunication Cost me a Saturday I scheduled my service appointment online through their chat feature. I spoke to Joy and told her about a rattling noise I wanted for them to look at I scheduled my service appointment online through their chat feature. I spoke to Joy and told her about a rattling noise I wanted for them to look at and fix. I was assured that I'd leave the dealership within an hour: either with my car fixed, or with a loaner vehicle. Spoiler alert: neither of these happened. When I got to the dealership my Service consultant was Jesse. After explaining to him the situation and telling him what the online rep. told me, his exact words were: "That's awesome that they told you that, but we don't have any loaners. Sorry." So with my entire schedule for the day thrown off and ruined, I sat and waited. An hour later, Jesse and the technician came out and told me that they couldn't find the noise and that to find it, they'd need to do a more thorough inspection. I told them I couldn't wait upwards of 3 more hours for them to do the inspection so I left. I don't recommend this dealership at all. Previous times I've waited 2.5 hours for an oil change WITH AN APPOINTMENT! I hope they fix their communication problems because they cost me a Saturday and my car is still not repaired. I won't be going back. More

Overall great experience I would first of like to say thank you to our sales professional Cameron Ragsdale for responding to our lead in a timely manner with a call and email. I would first of like to say thank you to our sales professional Cameron Ragsdale for responding to our lead in a timely manner with a call and email. Being a former internet sales director at an automotive dealer here in Atlanta, Cameron did everything right the first time and I am greatful for his professionalism. We arrived at the dealership around 6:30pm that evening and Cameron was at the door to greet us. My wife and I originally came in to lease a Q50, and after Cameron took the time to show us the vehicles on the showroom floor, the Q50 did not meet our needs as far as interior space is concerned. We looked at several other vehicles and my wife fell in love with the QX60. Cameron was very knowledgeable about each vehicle we looked at explaining the included and upgraded packages. He took us through a seamless process from start to finish. After it was said and done we walked out of the dealership around 11pm with our new QX60. Many thanks to sales manager Anthony and Finance director Brett great job! Cameron even came in on his off day the next evening to deliver the vehicle and introduce us to service and go over all options and features on the QX60. Thanks Nalley Infiniti Marietta! More

Bad Customer Service by the Service Manager (Daniel Joffe) He didn't want to honor the online price quote that their website had 3 weeks ago, when I had made an appointment for a 30K mile service. Instead he He didn't want to honor the online price quote that their website had 3 weeks ago, when I had made an appointment for a 30K mile service. Instead he told me that the pricing had been changed and that the website wasn't reflective of the current pricing when I booked the appointment. I informed him that they needed to honor the price (around $400) that the website had when I booked the appointment, but he insisted that he wasn't going to do that and that I should instead pay around $600 bucks that they were now quoting me in person. The service manager was rude and disrespectful in the manner he spoke to me and used words like.... "for the 3rd time, I'm telling you that...." I found this manner of talking to a customer to be very condescending and disrespectful. Was this the way to talk to an adult who has a valid point about a discrepancy between the price for a service booked online vs. the price being quoted in the service dept? He wasn't even interested in trying to make a concession or at least try to understand my frustration and offer some alternative to ensure it was a "win - win" for both parties. Even when I said that I was going to take my vehicle elsewhere for service, he basically shrugged and walked off without attempting to remedy the situation.......I guess so much for the saying that goes..... "The Customer Is Always Right". He also didn't abide by the "I-Promise to treat you with respect" slogan as currently seen on their dealership's website https://www.nalleyinfinitimarietta.com/i-promise.htm I've ended up taking my vehicle to another Infiniti dealership for the 30K mile service and don't plan on coming back to Nalley Infiniti Marietta because of the service manager's attitude and disrespect. I won't be recommending this service dept. either to friends, co-workers, family, etc. More

2.5 Hours for a oil change! By far this has been the slowest service I have EVER received from any dealership or auto shop. I came in at 8:34am for an OIL CHANGE that was schedul By far this has been the slowest service I have EVER received from any dealership or auto shop. I came in at 8:34am for an OIL CHANGE that was scheduled. 2 HOURS later I am still sitting here waiting for my vehicle. Again I had an appointment and was told 45mins by KENDRICK! This is totally unacceptable service. I take full responsibility for not reviewing the reviews prior to visiting this location! I can only hope people will review the reviews prior to going there! DO NOT GO to this location! More

They were good but not now They have gone downhill the past 6 months. I had an appointment for an oil change and supposed to get a complimentary wash. The service advisor told They have gone downhill the past 6 months. I had an appointment for an oil change and supposed to get a complimentary wash. The service advisor told me the total time for the two very basic services would take around 2.5 hours. That's ridiculous. A year ago I could get both items done for just over an hour. They are not managed very good. The have incompetent people answering the phones as well. They are no longer any good. They need another overhaul of leadership or some customer service training classes. People do not want to sit in a customer lounge that long. They don't seem to care. Jiffy lube can do a better job than these clowns. Then I took it back for a recall. I called two days before and specifically requested a loaner car. The bozo who answered could not find my appointment on computer then acted like he saw it and told me to come in and everything will be taken care of. "No problem" he says. Well sure enough when I get there all loaner cars are gone. I think they must only have 5 of them because it's not the first time they had no loaner cars available. This is why I won't purchase another vehicle from them. More

Worst service dep. EVER I purchased a car here and the service center was supposed to do a bunch of different things including a detail professional detail they said cost $20 I purchased a car here and the service center was supposed to do a bunch of different things including a detail professional detail they said cost $200 6 hours is a bunch of crap When I bought the car they threw in two free details and " Resistall" they charge for on car purchase $1,200, what a joke! I wouldn't pay $25 for what they did. My local car wash does better. I addressed this several times and came back for the car on four different occasions and things weren't done waste of my time. And to top it all off my car was scratched while there and had to be repainted! Inside of the car still wasn't detailed and no record showing they did Resistall protectant. Over-promise under-deliver, untrustworthy. Don't waste your time at this dealership. If you have a choice, go to Roswell Infiniti the best one by far ...that's where I will go in the future for all my car needs. More

2014 Q50 with multiple issues unresolved. BBB/Attorney Gen. After speaking to the GM at Nalley, Service Managers, Used Car Manager, Infiniti District Manager I am stuck paying a lease on a car that malfunctions After speaking to the GM at Nalley, Service Managers, Used Car Manager, Infiniti District Manager I am stuck paying a lease on a car that malfunctions. I've taken pictures, written emails, and been on the "well bring it on in" over and over. I was told by the Infiniti Southeast Rep that these are known issues with the 2014 model. 1) In touch unit replaced 2) Software updated twice 3) rear camera shows up as a blank screen 4) Car has shut off on me twice on the highway 5) Car will not start with the push button unless we press it several times (the key not found is not alerting). I've even placed both keys on the dash 6) The intouch pink screens, freezes up, or just shows both screens as black 7) PSOD another words the OS has crashed 8) I was advised not to use the USB flash drive to play mp3's as it can cause the Intouch to malfunction 9) The car sputters More

Dealer review Overall, good. Sales rep Derek Felix was excellent in communication & helping both parties to come up to a price. Derek is very professional & knowled Overall, good. Sales rep Derek Felix was excellent in communication & helping both parties to come up to a price. Derek is very professional & knowledgeable about cars. More

Great service department! The service department is great! I didn't know I could like a service department so much because really it is just a place that takes a lot of you're The service department is great! I didn't know I could like a service department so much because really it is just a place that takes a lot of you're money However, if you do your business with DJ Rumford, you will leave confident that you are taken care of. He makes you feel comfortable right away. Please ask for him with all your Infiniti service needs! DJ will always have my patronage More