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Nalley INFINITI Marietta
Marietta, GA
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 570 reviews
August 02, 2016
They were good but not now They have gone downhill the past 6 months. I had an appointment for an oil change and supposed to get a complimentary wash. The service advisor told They have gone downhill the past 6 months. I had an appointment for an oil change and supposed to get a complimentary wash. The service advisor told me the total time for the two very basic services would take around 2.5 hours. That's ridiculous. A year ago I could get both items done for just over an hour. They are not managed very good. The have incompetent people answering the phones as well. They are no longer any good. They need another overhaul of leadership or some customer service training classes. People do not want to sit in a customer lounge that long. They don't seem to care. Jiffy lube can do a better job than these clowns. Then I took it back for a recall. I called two days before and specifically requested a loaner car. The bozo who answered could not find my appointment on computer then acted like he saw it and told me to come in and everything will be taken care of. "No problem" he says. Well sure enough when I get there all loaner cars are gone. I think they must only have 5 of them because it's not the first time they had no loaner cars available. This is why I won't purchase another vehicle from them. More
by Raider nation
Employees Worked With
Sofa King Dumb
June 23, 2016
Worst service dep. EVER I purchased a car here and the service center was supposed to do a bunch of different things including a detail professional detail they said cost $20 I purchased a car here and the service center was supposed to do a bunch of different things including a detail professional detail they said cost $200 6 hours is a bunch of crap When I bought the car they threw in two free details and " Resistall" they charge for on car purchase $1,200, what a joke! I wouldn't pay $25 for what they did. My local car wash does better. I addressed this several times and came back for the car on four different occasions and things weren't done waste of my time. And to top it all off my car was scratched while there and had to be repainted! Inside of the car still wasn't detailed and no record showing they did Resistall protectant. Over-promise under-deliver, untrustworthy. Don't waste your time at this dealership. If you have a choice, go to Roswell Infiniti the best one by far ...that's where I will go in the future for all my car needs. More
by Pitt75
Employees Worked With
Christian Brooks, Greg Charley, Megan Orr
April 13, 2016
2014 Q50 with multiple issues unresolved. BBB/Attorney Gen. After speaking to the GM at Nalley, Service Managers, Used Car Manager, Infiniti District Manager I am stuck paying a lease on a car that malfunctions After speaking to the GM at Nalley, Service Managers, Used Car Manager, Infiniti District Manager I am stuck paying a lease on a car that malfunctions. I've taken pictures, written emails, and been on the "well bring it on in" over and over. I was told by the Infiniti Southeast Rep that these are known issues with the 2014 model. 1) In touch unit replaced 2) Software updated twice 3) rear camera shows up as a blank screen 4) Car has shut off on me twice on the highway 5) Car will not start with the push button unless we press it several times (the key not found is not alerting). I've even placed both keys on the dash 6) The intouch pink screens, freezes up, or just shows both screens as black 7) PSOD another words the OS has crashed 8) I was advised not to use the USB flash drive to play mp3's as it can cause the Intouch to malfunction 9) The car sputters More
by KPatel
Employees Worked With
Fred Mclure, Brian Echols, Wells Walker, Wells Walker, Chris Dastou
March 29, 2016
Dealer review Overall, good. Sales rep Derek Felix was excellent in communication & helping both parties to come up to a price. Derek is very professional & knowled Overall, good. Sales rep Derek Felix was excellent in communication & helping both parties to come up to a price. Derek is very professional & knowledgeable about cars. More
by emad
Employees Worked With
Derek Felix
March 24, 2016
Great service department! The service department is great! I didn't know I could like a service department so much because really it is just a place that takes a lot of you're The service department is great! I didn't know I could like a service department so much because really it is just a place that takes a lot of you're money However, if you do your business with DJ Rumford, you will leave confident that you are taken care of. He makes you feel comfortable right away. Please ask for him with all your Infiniti service needs! DJ will always have my patronage More
by AnnaLucie
Employees Worked With
DJ Rumford
March 16, 2016
My experience at Infinity Nelly of Marietta,Ga My experience at Infinity was the best experience I ever had with buying a new car this is my third new car and I felt like a queen everyone was reall My experience at Infinity was the best experience I ever had with buying a new car this is my third new car and I felt like a queen everyone was really nice very thoughtful explained everything to me. I almost cried when I walked out and seen my car with a big red bow on top of it they dance for me I mean it was the best experience I ever had with buying a new car my other new cars I never experienced anything like this I would definitely recommend to buy a car at Nalley Infinity Marietta Georgia they will take care of you More
by Sweet45
Employees Worked With
Myshia Hill, Greg Charley
February 21, 2016
Professional Derek Felix was a good salesman, pleasant, professional, and didn't pressure or otherwise harass me. There was more waiting than I would have liked, b Derek Felix was a good salesman, pleasant, professional, and didn't pressure or otherwise harass me. There was more waiting than I would have liked, but they managed to get things moving. More
by blahblah
Employees Worked With
Derek Felix
February 06, 2016
Respectful, Professional and Diligent I recently purchased a vehicle from Derek after owning the same vehicle for 12 years and had no plans to buy a new one until an accident that totaled I recently purchased a vehicle from Derek after owning the same vehicle for 12 years and had no plans to buy a new one until an accident that totaled it. Therefore, I wanted another car that I knew would last a long time and in order to make myself comfortable enough that I am buying a vehicle that will last, I do a lot of homework, and I ask a lot more of a salesman than most people probably do. I found a vehicle at the infinity dealership that I liked and it took me 12 days to finally purchase the vehicle. I took it on many test drives and had it fully inspected. I spent 15 or 20 hours at the dealership over a 2 week long period. In fact, I was such a high maintenance potential customer that one of the older senior sales reps that I started off with passed me off to Derek halfway through my due diligence on the vehicle. Since he never lost his cool, and did his best to honor just about every request I made, Derek made the sale. He is young, so he hasn't learned any of the bad tricks that car salesman sometimes employ, but very professional, so if you want a salesman who is simply there to help you purchase the car you want, on your own terms, while always been straight with you, he is the guy you should go see. More
by MikeOB
Employees Worked With
Christian Brooks, Fred Mclure, Brian Echols, Greg Charley, Derek Felix
February 02, 2016
Thoughtful and dedicated staff. Clean dealership We are very impressed with Derek Felix. We arrived at the end of business day and didn't feel rushed. He stayed on after closing. We are very impressed with Derek Felix. We arrived at the end of business day and didn't feel rushed. He stayed on after closing. More
by MRK2
Employees Worked With
Derek Felix
February 01, 2016
Fantastic Me and my husband started our look out for a SUV and we still had to decide which one we would buy.Nalley Infinity happened to be our first showroom a Me and my husband started our look out for a SUV and we still had to decide which one we would buy.Nalley Infinity happened to be our first showroom and we met Greg, he showed us the 2nd car and we loved it.He helped us with the trade in and to the best cost.He was very friendly and knowledgeable.I would definitely recommend this dealership and Greg. More
by divyavohra
Employees Worked With
Greg Charley
