Nalley INFINITI Marietta

3rd Infiniti Purchase Just bought my 3rd Infiniti yesterday - by far the best customer experience I have had with any dealership. Salesperson was Chris Wilewicz, he was ex Just bought my 3rd Infiniti yesterday - by far the best customer experience I have had with any dealership. Salesperson was Chris Wilewicz, he was exceptional in working with me to reach the price and terms I needed! Wrapping up the deal and guiding me thru signing was Mary Sullivan, Business Manager - she was detailed and had great business expertise. Superior job by the entire Marietta Infiniti staff! G Lee Kennesaw More

Ramona Kerr and the entire Nalley Infiniti staff... Amazing Major, major thanks to Ramona Kerr and Mary Sullivan at Nalley Infiniti. They we're not only kind and attentive, but were very straight to the point w Major, major thanks to Ramona Kerr and Mary Sullivan at Nalley Infiniti. They we're not only kind and attentive, but were very straight to the point with my purchase, which is pretty rare. They got me just the car I wanted with no hassle. That Ramona is ridiculously efficient. They've gained a long time customer. Thanks guys! More

Derek-Helpful and Courteous Derek was very professional and responsive throughout the sales process. He was thorough in his knowledge and description of the vehicle. Derek was c Derek was very professional and responsive throughout the sales process. He was thorough in his knowledge and description of the vehicle. Derek was courteous and straight-forward throughout the negotiation process. He was by far the most helpful and responsive person at the dealership. I expected more courteous treatment from other staff members especially the day I picked up my vehicle. More

I really like these guys The service team are all nice people and tend to my needs very well. I've never had issue with them. Now, the cars on the other hand (Q50 '14) is diff The service team are all nice people and tend to my needs very well. I've never had issue with them. Now, the cars on the other hand (Q50 '14) is different. However, they do try the best that they can with what they have. I'm still waiting for my recall seat to be replaced and all of that...however nothing they can do, but wait for the parts. These are good people. And if you walk into a Car Dealership nowadays without doing some sort of homework, well then you sort of deserve what you get. Try to know as much or more as they do about your car and situation. Know your rights, read all fine print, and if you don't feel comfortable dealing with Nalley, well, go drive some x amount of miles to the other Infiniti dealership! More

awful never go there they are just awful they lie extend your wait time unusual time for minor diagnostic for an expensive charge they unnecessarily rip of never go there they are just awful they lie extend your wait time unusual time for minor diagnostic for an expensive charge they unnecessarily rip off customers every chance they get pay very close attention to all repairs. More

Their Miscommunication Cost me a Saturday I scheduled my service appointment online through their chat feature. I spoke to Joy and told her about a rattling noise I wanted for them to look at I scheduled my service appointment online through their chat feature. I spoke to Joy and told her about a rattling noise I wanted for them to look at and fix. I was assured that I'd leave the dealership within an hour: either with my car fixed, or with a loaner vehicle. Spoiler alert: neither of these happened. When I got to the dealership my Service consultant was Jesse. After explaining to him the situation and telling him what the online rep. told me, his exact words were: "That's awesome that they told you that, but we don't have any loaners. Sorry." So with my entire schedule for the day thrown off and ruined, I sat and waited. An hour later, Jesse and the technician came out and told me that they couldn't find the noise and that to find it, they'd need to do a more thorough inspection. I told them I couldn't wait upwards of 3 more hours for them to do the inspection so I left. I don't recommend this dealership at all. Previous times I've waited 2.5 hours for an oil change WITH AN APPOINTMENT! I hope they fix their communication problems because they cost me a Saturday and my car is still not repaired. I won't be going back. More

Overall great experience I would first of like to say thank you to our sales professional Cameron Ragsdale for responding to our lead in a timely manner with a call and email. I would first of like to say thank you to our sales professional Cameron Ragsdale for responding to our lead in a timely manner with a call and email. Being a former internet sales director at an automotive dealer here in Atlanta, Cameron did everything right the first time and I am greatful for his professionalism. We arrived at the dealership around 6:30pm that evening and Cameron was at the door to greet us. My wife and I originally came in to lease a Q50, and after Cameron took the time to show us the vehicles on the showroom floor, the Q50 did not meet our needs as far as interior space is concerned. We looked at several other vehicles and my wife fell in love with the QX60. Cameron was very knowledgeable about each vehicle we looked at explaining the included and upgraded packages. He took us through a seamless process from start to finish. After it was said and done we walked out of the dealership around 11pm with our new QX60. Many thanks to sales manager Anthony and Finance director Brett great job! Cameron even came in on his off day the next evening to deliver the vehicle and introduce us to service and go over all options and features on the QX60. Thanks Nalley Infiniti Marietta! More

Bad Customer Service by the Service Manager (Daniel Joffe) He didn't want to honor the online price quote that their website had 3 weeks ago, when I had made an appointment for a 30K mile service. Instead he He didn't want to honor the online price quote that their website had 3 weeks ago, when I had made an appointment for a 30K mile service. Instead he told me that the pricing had been changed and that the website wasn't reflective of the current pricing when I booked the appointment. I informed him that they needed to honor the price (around $400) that the website had when I booked the appointment, but he insisted that he wasn't going to do that and that I should instead pay around $600 bucks that they were now quoting me in person. The service manager was rude and disrespectful in the manner he spoke to me and used words like.... "for the 3rd time, I'm telling you that...." I found this manner of talking to a customer to be very condescending and disrespectful. Was this the way to talk to an adult who has a valid point about a discrepancy between the price for a service booked online vs. the price being quoted in the service dept? He wasn't even interested in trying to make a concession or at least try to understand my frustration and offer some alternative to ensure it was a "win - win" for both parties. Even when I said that I was going to take my vehicle elsewhere for service, he basically shrugged and walked off without attempting to remedy the situation.......I guess so much for the saying that goes..... "The Customer Is Always Right". He also didn't abide by the "I-Promise to treat you with respect" slogan as currently seen on their dealership's website https://www.nalleyinfinitimarietta.com/i-promise.htm I've ended up taking my vehicle to another Infiniti dealership for the 30K mile service and don't plan on coming back to Nalley Infiniti Marietta because of the service manager's attitude and disrespect. I won't be recommending this service dept. either to friends, co-workers, family, etc. More

2.5 Hours for a oil change! By far this has been the slowest service I have EVER received from any dealership or auto shop. I came in at 8:34am for an OIL CHANGE that was schedul By far this has been the slowest service I have EVER received from any dealership or auto shop. I came in at 8:34am for an OIL CHANGE that was scheduled. 2 HOURS later I am still sitting here waiting for my vehicle. Again I had an appointment and was told 45mins by KENDRICK! This is totally unacceptable service. I take full responsibility for not reviewing the reviews prior to visiting this location! I can only hope people will review the reviews prior to going there! DO NOT GO to this location! More