Nalley INFINITI Marietta

I purchased a 2016 Nissan Maxima Platinum on November 27, 2024. I was pleased with the General Manager stepping in to get the price down. While looking over the vehicle I found a couple issues with the seats 2024. I was pleased with the General Manager stepping in to get the price down. While looking over the vehicle I found a couple issues with the seats but they were small and I could over look them. Artur, the salesman, even tried to fix one of the issues since the dealership said no. I get the car home and find a few more issues that were not disclosed. The shade for the moon roof and the shade for the back window were broken. The biggest issue was when the battery light started flashing which meant there was an issue with the charging system. This started 2 days after purchasing the vehicle. Contacted Nalley Infiniti of Marietta to see if they would make it right and they said there was nothing they could do for us. It seems that they probably knew about the issue, which turned out to be the alternator, since there was a brand new battery in the vehicle. This made the car good enough to drive for a few days with no issues but I found out the entire time that it was just operating off the battery. The car broke down on December 18th at night on a dark road with my wife and two young sons in the vehicle. On December 23rd I put the car in the shop and paid over $1,000 to fix an issue that should have been fixed prior to putting the car up for sale. Maybe that is why they tried to push their warranty so hard when we were signing documents. I understand we purchased the car As-Is but when I purchase a car from a reputable dealer, I don't expect it to break down three weeks later. That's the kind of things I expect from the mom and pop used car dealers. Never thought it would happen by way of this dealer and then they washed their hands of it. After their multipoint inspection I was never told about the rear shocks that need replacing also. I wouldn't suggest anyone purchase anything from this dealership after this experience. Was considering purchasing my wife an Infiniti QX60 but after this experience, no Infiniti for us. BUYER BEWARE!!!! More

I called for a key replacement and they were able to take care of me the very next morning. Service was quick and Mr. Tate was very helpful. care of me the very next morning. Service was quick and Mr. Tate was very helpful. More

If I were permitted to rate this dealership with a zero-star rating, I would do so without reservation. I visited the dealership for a routine oil change and tire rotation, only to be informed that my zero-star rating, I would do so without reservation. I visited the dealership for a routine oil change and tire rotation, only to be informed that my tires needed replacement, an alignment, an oil change, and brake inspection. After some negotiation, I agreed to the tire replacement and oil change along with an alignment cost for $1300. Leaving the dealership with the impression that my car was in good condition, I was shocked two days later to discover that my car would not start. This was an unprecedented issue for me. The error message was “Chassis Control System Error and Key System Error” After researching the problem online, I found that it is a common problem with Nissan and Infiniti vehicles. However, if I had simply left the dealership 2 days ago why would my car be malfunctioning? I contacted the dealership to explain my predicament, but the service representative treated me as if I were a novice car owner. Despite my frustration, I scheduled an appointment to have my car towed to the dealership since it would not start. Upon arriving at the dealership, I met with service representative Alton. After discussing the issue over the phone, Alton determined that a diagnostic test was necessary and would require the dealership to retain the vehicle. He informed me that the diagnostic fee would be $250. I refused to pay the fee, citing my recent visit to the dealership and the fact that this location were they the only service provider for my vehicle. I requested to speak with the service manager, but Alton, agreed to waive the diagnostic fee if I completed my service at the dealership. Once I agreed to the service and signed the necessary paperwork, I had to ask for a Lyft ride home, as a previous customer had been offered this accommodation without hesitation. Upon receiving a text message indicating the service status of my vehicle, I was informed of the necessary repairs. Two days later, I received an update stating that the battery was the issue. It is perplexing that this was not discovered during a routine maintenance check. Prior to the battery replacement, I attempted to jump-start the car, but it remained unresponsive. Given that the battery was only two years old, this finding was unexpected. In the end, I requested the replacement of both of my car keys’ batteries. Upon returning home, I discovered that only one key’s battery had been replaced. This lack of attention to detail is unacceptable. I have spent thousands of dollars at this dealership, yet I have been treated with disrespect. Consequently, I will no longer be visiting or making purchases from this establishment. More