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Nalley INFINITI Marietta

Marietta, GA

4.7
570 Reviews

2020 Cobb Parkway Southeast

Marietta, GA

30060

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Showing 570 reviews

August 19, 2024

I have used this service department for years. They are great. I currently drive an hour and a half to get to them. I have two others that are closer but choose them. They don’t seem to over sell More

by shop9788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick North
August 12, 2024

Service was completed in time recommended. Diagnostic test was very helpful for future maintenance needs. More

by jackie_mc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
August 12, 2024

Nice and clean. It is well organized. Very professional sales and finance people. Very fun. More

by erika.johnson
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Cox, Nicole King
August 11, 2024

They did not have a loaner vehicle, they did not even gave the car a rinse on the exterior. They did provide me a Lyft/uber ride back home and returned to the dealership after work was completed. More

by kudos.klaxon_0y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
August 08, 2024

James Pittman is an awesome salesman. I traded my old car and got a Q50 2022. I just decided to pay it off. Kendrick the auto parts guy is also a terrific person. He’s the only one that More

by Denise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Pittman
August 06, 2024

I have taken my car into this dealership four times now and they weren’t able to get me an answer until the fourth time and after wasting $1,800 replacing parts from codes that it threw. They read codes, t More

by Cole Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demarcus Tate, Kendrick North
Aug 10, 2024 -

Nalley INFINITI Marietta responded

Thank you for sharing your experience. This is not the standard of service we aim to provide. Your feedback is important, and we want to address your concerns promptly. Please contact me directly so we can discuss this further and find a satisfactory resolution. Brian Echols, General Manager Nalley Infiniti Marietta 678-328-3803

July 28, 2024

Superb Service. Mr. Tate was reliable and I felt that he left no stone unturned. More

by kgaston2215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tate
July 25, 2024

Saw the car online- it was in excellent shape and condition! Worked with Nicole on the price And bought the car! Very happy 😆 More

by jopjones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole King
July 24, 2024

Service was good. It seem as the service advisor was trying to up sale me on other services I was not trying to get at that time. But overall she did a good job. More

by pullin_enterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
June 26, 2024

Poor customer service from the service department. Took my Infiniti Q56 In for repairs and a diagnosis and an over 10 days, I never got an answer on what’s going on with the vehicle and received poor More

by deanthony1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick & Jimmy
Jun 28, 2024 -

Nalley INFINITI Marietta responded

It's disappointing to hear that we did not meet your expectations for timely service. Please contact me directly so we can provide you with the necessary information and resolution. Your feedback is important to us, and we are committed to improving our service processes to ensure a better experience for our guests. Tom Mann, Service Manager Nalley INFINITI Marietta 770-281-8650