Nalley INFINITI Marietta

Dealership was clean and courteous. I will be back. I was kept informed at all times. I will be back. I was kept informed at all times. More

Go see Thomas if you have service needs. He is the absolute best! Thank you again for helping me getting my car back rolling. He is the absolute best! Thank you again for helping me getting my car back rolling. More

Very professional. Service advisor answered all my questions and concerns. The price of my service was very reasonable. Service advisor answered all my questions and concerns. The price of my service was very reasonable. More

I leased a 2022 Infiniti Q50 from this location in March of 2022. This has been the worst experience I’ve ever had with a brand new car. On the day that I purchased the vehicle they were unable to detail th of 2022. This has been the worst experience I’ve ever had with a brand new car. On the day that I purchased the vehicle they were unable to detail the car because the detailing staff had already left before my deal was finished up. They told me to bring the car back anytime and it would be taken care of. I brought the car in about a week later on a Saturday and was unable to have it detailed due to a staffing issue. So once again I was told to bring the car in during the week to have it done. I brought the car back during the week to have it cleaned. The guy who details the car took my car to the back but when he brought the car back out the car was still dirty and had glue on it. I brought this to my salesman attention but unfortunately it was unable to be fixed because the person who did the job left directly after. So once again I would have to bring my car back another day to have this completed. Brian Echols gave me a $300 credit towards a service for the inconvenience. About 28 days after having the car I was out one night my brand new car starts to run hot. I have to pull over on the side of the road. You could see where all the fluid had leaked out of the car. I waited for hours on the side of the road for a tow, which didn’t come to 1AM. The car was sent to Infiniti via tow and was repaired on the following Monday. I didn’t have any issues with the service department, Carlos was nice and helpful! On that Monday I expressed my concerns to Brian Echols about not feeling safe driving this car after the incident and that I would like for him to buy the car back. Brian agreed to do so but had to check on a law first and said that he would get back with me. I called Brian for 2 weeks straight & also left messages with not one call being returned. I felt like I was being avoided. It wasn’t until I left a bad review on google that I received a call back. The next time I talked to Brian even after he agreed that he would buy the car back from me he was no longer willing to. He said he would only trade the car out for me because he would lose money since the car is now used. Brian’s only concern is making a sale, he has doesn’t care about my concerns at all! I will NEVER buy another Infiniti!!! More

Easy access and friendly and affordable Service prices. Like the buy one get one free oil change. Like the buy one get one free oil change. More

Got my Infiniti from this dealership. Cedric made the process very easy. He was able to answer all questions I had. He made the buying process very easy. If you are looking to purchase a Cedric made the process very easy. He was able to answer all questions I had. He made the buying process very easy. If you are looking to purchase a vehicle, Cedric take go above and beyond to ensure you are taken care of. More

Once they get you in they do a great job of customer service. Kendrick is top notch. I hope I spelled his name right. service. Kendrick is top notch. I hope I spelled his name right. More

Today, my husband and I went to Nalley Infiniti Marietta to purchase a vehicle. I've never had such a terrible customer service experience in my life. We were dealing with Romona Kerr and expressed strong i to purchase a vehicle. I've never had such a terrible customer service experience in my life. We were dealing with Romona Kerr and expressed strong interest in a car, telling her we would be willing to buy it immediately in cash. Every step of the way, she rebutted us, claiming that they don't do deposits. She knew there was another buyer coming in 15 minutes while we were seated in her office, it turned out. She never informed us after I had asked her what I needed to do to get it off the market, and she suggested I create a credit application on an app... she claims she's been doing this for eight years. What in the world is the point of a credit app for a car that you're paying cash for? If that tells you anything, she never bothered to email me the information I needed to even apply and lock it in, and I phoned her to no success after we had left. To be honest, I've never encountered a vehicle dealer who turned down a cash-in-hand customer. After she actively did not answer my calls, I was in the process of purchasing the automobile online and was about to complete the transaction when my husband decided against it because he wanted to make sure the salesperson received credit. That was the biggest blunder we made. We ended up returning to the dealership a few hours later to make the purchase and inquire if she would’ve been given credit if we purchased online. That's when she acknowledged to not providing me the information or returning my calls because someone else, who came in 15 minutes after we left, had bought the car. It amazes me that she didn't inform her management that the person who was on their way to save his trip because the car already had a buyer. Romona Kerr has no sense of urgency and is incapable of advocating for herself or her clients. If you really want to buy a car, don't do business with this individual. More

I TOOK MY CAR FOR SERVIVE, $3,300 worth and It took them over 7 days to have the car ready, no loaner, no updates, and the car was returned back to me with oil stains on the hood, passengers door handle and over 7 days to have the car ready, no loaner, no updates, and the car was returned back to me with oil stains on the hood, passengers door handle and windows. Would would think the service person would call me to ask me about my experience. To top it off, the service light for the oil change was on before and after ..... I ONLY took my car to that location because the car broke down in that area. I always take my car to Infiniti of Gwinnett for their EXCELLENT customers service, mind you, i haven't spent over $100 at there location BUT they always made me feel like a $5,000 customer. UNHAPPY customer from Woodstock More

Quality personnel did a good job of keeping me in the loop on the status of my vehicle. loop on the status of my vehicle. More