Nalley INFINITI Marietta
Marietta, GA
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Refund on cancelled ext. warranty I purchaed an extended warranty on a vehicle from this dealer and and sold it after 3 months, I was told in my contract I could cancel this $3200. war I purchaed an extended warranty on a vehicle from this dealer and and sold it after 3 months, I was told in my contract I could cancel this $3200. warranty ANYTIME, so I sent the info. in to the delaer/finance dept. on Jan 26, 2019 and as of todays date March 11, 2020 I have not received MY refund, I have made SEVERAL (9) attempts to get this and have just been given the run around from 2 different employees (Stacia and Paul Mitchell). I would NEVER EVER purchase from Nalley Infinity for this reason alone!!! M. Scott Marietta, Ga. More
Very Customer Friendly The service is great! Clean waiting area with snacks. Service employees are friendly and informative. I have been with them since 2013 and every servi The service is great! Clean waiting area with snacks. Service employees are friendly and informative. I have been with them since 2013 and every service has been great! Keep up the good work! More
Any time my JX35 is due for maintenance, I am passionate and confident that Nalley Infiniti will complete the job right the first time without breaking the bank. and confident that Nalley Infiniti will complete the job right the first time without breaking the bank. More
Nicole King, Greg Charley, and Cory Russell were fabulous to work with! The team at Nalley is committed to helping you! They went out of their way to make my experience one I will never forget!! Thank you to work with! The team at Nalley is committed to helping you! They went out of their way to make my experience one I will never forget!! Thank you!! More
If you want a car buying experience with a group of people who will bend over backwards for you, NALLEY INFINITI is where it’s at! This was the most WONDERFUL, EASY car buying experience I’ve ever had. people who will bend over backwards for you, NALLEY INFINITI is where it’s at! This was the most WONDERFUL, EASY car buying experience I’ve ever had. They worked so hard to get me the car I wanted at the price that worked for me and I am SO APPRECIATIVE of them for their hard work, compassion, and dedication to being the BEST in the business!! If you need a new car, even if it isn’t an Infiniti (they sell other models off the Pre-Owned Lot!!) go to this dealer! They really care and they won’t stop until they fashion a deal that works for you. Special shout out to: Greg Charlie in Sales Nicole King, Sales Internet Manager Brian Echols, Pre-Owned Sales Manager Evan Klein, Finance Director I will always come back to you when I’m purchasing a new car, and I will always recommend you to friends and family! What a phenomenal experience!! More
My 1st experience with Infinity and I couldn’t ask for better service. I had been with my previous dealership for 10 years so I was hesitant to switch to Infinity. Chris was so patient and professional th better service. I had been with my previous dealership for 10 years so I was hesitant to switch to Infinity. Chris was so patient and professional that He made it an easy decision for me (and I love my car!) More
Super Happy Larry was great and I am loving my QX60. Larry was extremely helpful and I felt very well taken care throughout the whole process. Thank you so mu Larry was great and I am loving my QX60. Larry was extremely helpful and I felt very well taken care throughout the whole process. Thank you so much to Larry and Nalley INFINITI. More
Shocking! I loved my old wagon — 125k miles worth of love. Meanwhile, I hated car shopping so much I avoided it for 13 years. But the time had come. I started r I loved my old wagon — 125k miles worth of love. Meanwhile, I hated car shopping so much I avoided it for 13 years. But the time had come. I started running the gauntlet of confusing stats, relentless marketing and pushy salesmen who took “no thank you” as a personal affront. Until finally I arrived at the desk of Larry Jamison of Nalley Infiniti on US 41 in Marietta. Yes, he wanted to sell me a car, but he went about it by giving me facts. He knew the car inside and out and was determined to see that I understood the elements important to me. We test drove, and Larry and his manager Corey put together a great deal. Then they said go look at a few other makes. Finish your research. Do your due diligence. Then come back here and we will take care of you. And that’s exactly what happened. The whole Nalley team stepped up and (can’t believe I’m saying this) made the car-buying experience enjoyable. No runaround, no games. Just solid salesmanship based on confidence in a product and concern for the customer. I won’t wait 13 years for my next car! More
Bogus oil change Bought a used infinity that had 5100 miles on the odometer it was a “Certified Pre Owned” vehicle. Part of this certification was an oil change. The Bought a used infinity that had 5100 miles on the odometer it was a “Certified Pre Owned” vehicle. Part of this certification was an oil change. The oil in this vehicle was black when I checked it at 5370 miles. The oil quantity was also low. I contacted management and they pointed to the CPO paperwork as evidence that the oil was changed. I offered to bring the black oil to them for inspection but have not heard back from them. Wonder how many other CPO vehicles didn’t receive the service indicated in their paperwork. More