Nalley INFINITI Marietta

Everything was fine Mr. North as always had everything ready and was on point. I had no problem at all. Mr. North took care of all details. the Mr. North as always had everything ready and was on point. I had no problem at all. Mr. North took care of all details. the More

STAY AWAY FROM THIS PLACE! Pros: Great Location,Nice waiting area, Fast Wifi, Reasonable Service time Cons: Everything Else Very Dissatisfied with customer services Shad Pros: Great Location,Nice waiting area, Fast Wifi, Reasonable Service time Cons: Everything Else Very Dissatisfied with customer services Shady Sales Team Wish Negative Star Ratings was allowed Reasons/Details: My overall experience and feedback is such that; My mom bought a vehicle at this stealership less than a year ago. The salesperson verbally promised her 2 complimentary service changes. She got the first service change with no problem. I took the vehicle in for the second service change and the shady practices of these stealerships’ revealed its ugly eye. The service personnel said that she doesn’t see any records promising 2 Service changes. I was then referred to the sales manager Fred M. who said 1) the guy who sold the vehicle conveniently (due to covid-19) no longer works there and 2) showed me signed paperwork very conveniently (for them) indicating 1 service change promised. I was not the least bit surprised by this having bought many vehicles myself and unfortunately I was not present for this particular sale. My mom is a straight up and very honest person and these sales sharks would say/promise anything to get a sale and if you don’t get it in writing and sometimes even if you do get it in writing unsatisfactory experiences like these still happen. English is not my moms first language and even if it were, the only thing **worse or more intense than purchasing a vehicle is buying a home in terms of the amount of paperwork that needs to be signed on top of 5 plus hours of going back and forth with these sales sharks. Therefore the last thing someone may pay attention to; unless they have been through this before is the after sales details and so called promises. I conveyed my disappointment with the sales manager Fred M. and let him know that I will be sharing my not so great experience online. Instead of taking responsibility that a miscommunication may have occurred and honoring the promise of the second complimentary service. Fred said that I was threatening him with a bad review, I undoubtedly let him know that this was not a threat but a promise to share this experience of the lack of integrity of this stealership. Conclusion For those of you reading this 1. Visit this location at your own risk and 2.Remember to get everything documented. 3. If you are providing any services: for a customer/client no matter what your terms & condition stipulates; if they are not satisfied with your product or service be sure to take care of them to avoid situations like this. FYI Customers are more than likely to speak/share about a negative experience rather than positive one. More

Nicole gave us a good deal on our Infiniti Qx30 sport. We were happy with our purchase and we go back to buy another car. were happy with our purchase and we go back to buy another car. More

Do not go here. Will never take my business there again. I have been take advantage of and overcharged here twice now! I will not be giving them another chance to do it again. I have been take advantage of and overcharged here twice now! I will not be giving them another chance to do it again. More

Great Car Buying Experience Nicole & Evan were very professional, they worked with me to get me the best deal as well as the best insurance rate I could get. Nicole & Evan were very professional, they worked with me to get me the best deal as well as the best insurance rate I could get. More

Very great experience at Infiniti the customer service was amazing!! Everything was well organized and stasha was on top of her game with helping me get out of my car in to a new and I left happy thanks s was amazing!! Everything was well organized and stasha was on top of her game with helping me get out of my car in to a new and I left happy thanks so much!! More

I just got the 2020 Infinity Luxe..Nicole king was such and amazing and kind lady..she treated me with so much kindness and was so professional..thx Nicole..it was nice doing business with you..remain bles and amazing and kind lady..she treated me with so much kindness and was so professional..thx Nicole..it was nice doing business with you..remain bless More

I’m not super excited about the chose I made on getting into a lease for the first time or type of car I chose. into a lease for the first time or type of car I chose. More