Nalley INFINITI Marietta

The best service experience, kind, professional,knowledgeable just some down to earth peoples. I bought my auto in 2016 never had nothing but kindness and understanding l will purchase professional,knowledgeable just some down to earth peoples. I bought my auto in 2016 never had nothing but kindness and understanding l will purchase my new QX60 from nalley Infiniti. More

My experience is always great when I have my vehicle serviced. My Service Advisor K. North was very professional & kind. To top off my service visit, my vehicle was washed & vacuumed. serviced. My Service Advisor K. North was very professional & kind. To top off my service visit, my vehicle was washed & vacuumed. More

This is the worst dealership ever and will not return even for servicing! As a woman purchasing a vehicle without help, I was “taken for” from the beginning. Walked in the dealership with a check in hand even for servicing! As a woman purchasing a vehicle without help, I was “taken for” from the beginning. Walked in the dealership with a check in hand. I went in to purchase a QX60 and advised I would not purchase the vehicle without a warranty. Then ensured a warranty was included (100K miles/6years). Advised I was recording all conversations. Purchased vehicle in Sept 2021, first warranty payment was to be drafted in October. No draft. Called dealership daily and was always transferred to voicemail of Paul which was no longer an employee. In November, spoke to Larry/Finance to inquire was told due to COVID, paperwork was slow processing. First draft was Feb 2021. May 2021, I had to pay $1100 for repairs to motor work. Found out that day, the warranty was for technology only (vehicle cameras). Called dealership today to inquire and then again transferred to ex-employee Paul’s voicemail. Took off work and drove to dealership, stood there an hour and half waiting for someone to help me. Finally, I was escorted to Larry/Finance by him. Explaining/Inquiring what happened in a normal tone due to I take accountability of not asking all of the questions I should have asked, Larry blurts out, “I not gonna argue with you!” I’m now sitting there dumbfounded. Instead of apologizing and being professional, that’s what I got through it all. More

Bought a used vehicle from them. They sold me one with a bad engine and when I brought it back they said I needed a new engine and transmission. The audio in my car also stopped working after I got it back bad engine and when I brought it back they said I needed a new engine and transmission. The audio in my car also stopped working after I got it back from them. I took my car to a mechanic who replaced my engine with a new one ($12000 cheaper than their quote), he confirmed that I did NOT need a new transmission, we also discovered that a fuse for my audio had been removed! Beware of the scams, I am a single black woman. They will take advantage. More

Very friendly staff and easy to work with. Took the time to show us the cars that we wanted and were very knowledgeable on the different packages. to show us the cars that we wanted and were very knowledgeable on the different packages. More

I love my QX50!! Brian and Gary were awesome! Very friendly and super easy to work with! I would recommend this dealership to anyone wanting friendly and helpful customer service! friendly and super easy to work with! I would recommend this dealership to anyone wanting friendly and helpful customer service! More

Cedrick was great thru the entire purchasing process- we arrived very close to their closing time but he stayed late & got all the paperwork finished for us - he was knowledgeable & professional & went out arrived very close to their closing time but he stayed late & got all the paperwork finished for us - he was knowledgeable & professional & went out of his way to be sure I was a satisfied customer- I would definitely recommend Nalley & Cedrick - the quality of work only gets 4 stars because the suv did need to be touched up by the body shop , but Cedrick made sure it was done to our satisfaction - I wish I had shopped there sooner during my search More

I have bought and brought many customers to Greg! Great knows he stuff and he has been with Infiniti for a long time! If you want someone how will do more than just sell you a car go see Greg Charley knows he stuff and he has been with Infiniti for a long time! If you want someone how will do more than just sell you a car go see Greg Charley More