Nalley INFINITI Marietta

Got my Infiniti from this dealership. Cedric made the process very easy. He was able to answer all questions I had. He made the buying process very easy. If you are looking to purchase a Cedric made the process very easy. He was able to answer all questions I had. He made the buying process very easy. If you are looking to purchase a vehicle, Cedric take go above and beyond to ensure you are taken care of. More

Once they get you in they do a great job of customer service. Kendrick is top notch. I hope I spelled his name right. service. Kendrick is top notch. I hope I spelled his name right. More

Today, my husband and I went to Nalley Infiniti Marietta to purchase a vehicle. I've never had such a terrible customer service experience in my life. We were dealing with Romona Kerr and expressed strong i to purchase a vehicle. I've never had such a terrible customer service experience in my life. We were dealing with Romona Kerr and expressed strong interest in a car, telling her we would be willing to buy it immediately in cash. Every step of the way, she rebutted us, claiming that they don't do deposits. She knew there was another buyer coming in 15 minutes while we were seated in her office, it turned out. She never informed us after I had asked her what I needed to do to get it off the market, and she suggested I create a credit application on an app... she claims she's been doing this for eight years. What in the world is the point of a credit app for a car that you're paying cash for? If that tells you anything, she never bothered to email me the information I needed to even apply and lock it in, and I phoned her to no success after we had left. To be honest, I've never encountered a vehicle dealer who turned down a cash-in-hand customer. After she actively did not answer my calls, I was in the process of purchasing the automobile online and was about to complete the transaction when my husband decided against it because he wanted to make sure the salesperson received credit. That was the biggest blunder we made. We ended up returning to the dealership a few hours later to make the purchase and inquire if she would’ve been given credit if we purchased online. That's when she acknowledged to not providing me the information or returning my calls because someone else, who came in 15 minutes after we left, had bought the car. It amazes me that she didn't inform her management that the person who was on their way to save his trip because the car already had a buyer. Romona Kerr has no sense of urgency and is incapable of advocating for herself or her clients. If you really want to buy a car, don't do business with this individual. More

I TOOK MY CAR FOR SERVIVE, $3,300 worth and It took them over 7 days to have the car ready, no loaner, no updates, and the car was returned back to me with oil stains on the hood, passengers door handle and over 7 days to have the car ready, no loaner, no updates, and the car was returned back to me with oil stains on the hood, passengers door handle and windows. Would would think the service person would call me to ask me about my experience. To top it off, the service light for the oil change was on before and after ..... I ONLY took my car to that location because the car broke down in that area. I always take my car to Infiniti of Gwinnett for their EXCELLENT customers service, mind you, i haven't spent over $100 at there location BUT they always made me feel like a $5,000 customer. UNHAPPY customer from Woodstock More

Quality personnel did a good job of keeping me in the loop on the status of my vehicle. loop on the status of my vehicle. More

Kendrick North is the best advisor. He’s professional, honest and a great guy. He’s the only person I would work with honest and a great guy. He’s the only person I would work with More

Employees are friendly and helpful . Waiting areas is super clean. There is always some kind is specials going on there too. super clean. There is always some kind is specials going on there too. More

The service department is one of the best I've been to, you feel that they genuinely care about each customer. Kendrick is one of the best, keeping you updated along the process. you feel that they genuinely care about each customer. Kendrick is one of the best, keeping you updated along the process. More

The Service Department is on top of all task and provide # 1 Customer Service!!! Thanks! # 1 Customer Service!!! Thanks! More

I loved working with my car care specialist he was easy to talk with and looked out for me. to talk with and looked out for me. More