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Nalley INFINITI Marietta

Marietta, GA

4.7
579 Reviews

2020 Cobb Parkway Southeast

Marietta, GA

30060

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Showing 579 reviews

November 03, 2024

My service tech was great. Very helpful and friendly. I just changed from south Atlanta of Union City to this location. More

by Black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
October 31, 2024

James was very nice text when car was ready , I was a little late he said no problem he showed empathy and compassion . I hope they keep him. Thank you More

by Teedixon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service department
October 24, 2024

My salesperson was great and very knowledgeable and helpful with me . She was very nice and communicated with me. More

by Roylynne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ms. T. Howard
October 24, 2024

The personal are very profesinal. And service so is very good. And it's a very clean surroundings. More

by G Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
October 21, 2024

After paying to have my car towed to this dealership and waiting for close to 3 hours, I was told that I needed to replace the battery terminal. I paid $145 and left the dealership. I drove less than 2 mile More

by vickilavon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor - Dawn
Oct 26, 2024 -

Nalley INFINITI Marietta responded

I apologize for the inconvenience and frustration you experienced with our service. It’s unacceptable that you had to return shortly after your visit due to an incomplete diagnosis, and I regret that our communication and service did not meet expectations. I’d like the opportunity to discuss a resolution, including the refund you mentioned. Please reach out to me directly so we can address your concerns and work to regain your trust. Brian Echols General Manager, Nalley Infiniti Marietta 678-328-3803

October 20, 2024

Great service. Hopefully remembering tech who took care of us...Javon? Went way over what he needed to do bc hought i left my car keys there. He checked atleast More

by Judykm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon. Do not know his last name
October 12, 2024

The people working there are great, friendly professional and courteous . It appears to be the service department everyone in the waiting area was complaining of how long they had been waiting . They had app More

by maureenjefferson84
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Bersco 5 stars
October 07, 2024

To be honest, this was great experience, customer service was a 10. Made my day!!! More

by therealanthonyroberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name, and I’m not racist I’m black also, but he was the big tall black guy with the big beard!!!
October 04, 2024

The service is always exceptional and Don does a great job, keeping me updated on the status of my car. More

by Diona8153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
October 01, 2024

Came into get an oil change, and I didn’t know my recall part came in. Both jobs were completed within a hour. More

by films1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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