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Nalley INFINITI Marietta
Marietta, GA
667 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 667 reviews
September 06, 2025
We purchased a vehicle from Nalley Infiniti Marietta in July 2025, and shortly after, discovered that a basic $1,500 part had needed replacement. We contacted the dealership (sales-service-back to sales) m July 2025, and shortly after, discovered that a basic $1,500 part had needed replacement. We contacted the dealership (sales-service-back to sales) multiple times via phone and email asking for the repair to be handled—but received no response whatsoever. It's unacceptable for a dealership to sell a vehicle with known issues and then completely ignore follow-up communication. We gave them ample opportunity to address it, and they chose to remain silent. In addition, we feel we were treated differently because we bought a used, non-Infiniti vehicle. However, if sold by the dealership, all customers should be treated equally. Beware: If you buy from this dealership, don’t expect any support even a single second after the sale. We’re now left to pay out-of-pocket for a repair that should have been handled responsibly. More
by carbuyer123
Employees Worked With
Jerry Metcalf
August 30, 2025
Our sales representative was on the spot with all our needs. Excellent customer service . When buying our next vehicle we will certainly be back.. needs. Excellent customer service . When buying our next vehicle we will certainly be back.. More
by sarahspearson1
Employees Worked With
Brian Echols , Nicole King
August 16, 2025
Demarkus was an excellent service rep. My time at the dealership service center was pleasant because of his knowledge explaining to me the recall process. My time at the dealership service center was pleasant because of his knowledge explaining to me the recall process. More
by aprildd71
Employees Worked With
Demarkus
August 08, 2025
My buying experience was excellent. The service department is not quite as good. Basic service takes hours to complete, and they never have loaner cars available. However, they will get The service department is not quite as good. Basic service takes hours to complete, and they never have loaner cars available. However, they will get you a Lyft to and from your chosen destination. They generally have some good discounted deals. More
by marilyngregory64
Employees Worked With
Demarkus Tate
July 25, 2025
Simple oil change took 2 hours and I made an appointment service was good but the speed could have been much faster 2 hours for an oil change is crazy service was good but the speed could have been much faster 2 hours for an oil change is crazy More
by Speedy730
Employees Worked With
N/a
July 11, 2025
Great experience. The same consistent service time and time again! I highly recommend! You won’t be disappointed! The same consistent service time and time again! I highly recommend! You won’t be disappointed! More
by johnpriest68
Employees Worked With
Stasha Robinson, Chris Dastou, Bob Leyda
